We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very basic”
Review of Tokyu Stay Shibuya

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Tokyu Stay Shibuya
Ranked #15 of 27 Hotels / Ryokan in Shibuya
Geoje, South Korea
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Very basic”
Reviewed March 14, 2014

Excellent proximity to Shibuya station and shopping, shopping, shopping! The hotel is very basic and apartment like but was comfortable. I did have to pay extra at check in for an extra towel but it was a few cents, no big deal.

At one point the heat in the room quit working and it took three adults to decide that I would need to switch to a different room.

Next time in Tokyo will choose to pay more and have a room in a more high rise hotel with a good view. There is no view what so ever at this hotel.

Breakfast was very good!

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

135 reviews from our community

Traveler rating
    45
    53
    27
    3
    7
See reviews for
15
33
35
30
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 8, 2014

It felt like a service apartment here, instead of a hotel. Located in a rather quiet area away from busy Shibuya. The room is spacious and comes equipped with a kitchenette + a simple assortment of cooking utensils and tableware. There is also a washing & dryer machine in the room. Amongst all the other hotels I stayed at in Japan, I think the staff here had the best command of English. English instructions for the a/c and air humidifier/purifier was provided upon check-in, which was useful for foreigners. The hotel is approx 10 mins walk from Shibuya station but if you are going to the hotel for the first time with your luggage, it is advisable to take the train to Shinsen Station instead (one station away from Shibuya, Tokyu Stay is <5 mins walk from Shinsen Station) as half of the walk from Shibuya is actually uphill! Breakfast was provided daily, a simple spread of Western and Japanese food.

Downside: if you stay 6 nights or less, room cleaning services are not offered. The staff will only change the towels for you daily.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank painaulait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 26, 2014

Stayed for 3 nights in January. 2nd stay in Tokyu Stay properties in Japan. It is located in a quiet neighbood within walking distance to the heart of Shibuya. Towel change is daily while housekeeping is done only once weekly for long stays. No issue with that. The washing machine cum dryer come in pretty handy when you are travelling light and need a wash of clothes. Breakfast has a little of western and japanese so one will be able to find something that you like. Hotel caters more to business travellers as did not spot much tourists when I checked out. Would definately stay in Tokyu Stay again!

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank uki_05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 2, 2014 via mobile

After landing at Narita airport I took the shuttle bus to Shibuya Excel hotel Tokyu which is walking distance to the Tokyu Stay - booked a room here for one week holiday which was really good value for money. The staff were friendly and very helpful - as communication was sometime a problem they provide guests with info printed in English and other languages. My room was in a very quiet location so slept very well - had a comfortable queen size bed, a kitchenette,tv, bathroom with bidet-style toilet and a washing machine. I liked the free buffet breakfast which was a mixture of continental and Japanese food and was just right to start my day right. There are great transport links nearby and many shops, restaurants and good nightlife. I won't hesitate to book here next time I'm in Tokyo.

Stayed September 2013, traveled as a couple
Helpful?
Thank Aroundtheworldtrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 1, 2014

Booked Tokyu Stay at Shibuya via Ctrip.com. This site offered the best rate and also the availability of a double room. Location is superb, just 10 mins walk to Shibuya. If you are taking the airport limousine from Narita, your nearest stop would be Cerulean Tower which is opposite from this location. The room is big considering Tokyo standard. Free wifi, small pantry and separate bath and toilet. Beds are comfortable. The staff has decent english proficiency and will assist when required. All rooms come with a humidifier, winter in japan can be quite drying so this came very handy. Basic amenities are available but bring your own if you are the fussy type. There is a daily change of towels but no housekeeping unless u are staying longer than a week.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank saxonewoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyoto, Japan
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 10, 2013

I made a reservation at the Tokyu Stay Shibuya hotel. I called twice (documented in my Skype account). A polite English speaking receptionist took my reservation, & informed me of the price for 5 nights.
I called later to ask if I can send my luggage ahead, & was told that it’s ok. So I did.
I then called just to get access information.
It took the clerk 30 minutes to get the spelling of my name right, (Judith, not jupi, not jubip etc.)
We spoke in Japanese; it’s only the English letters that were difficult for him to hear over the phone.
After he got my name right he said he didn’t find a reservation at all.
That was that!
So, the situation is that I am in Kyoto, my luggage is waiting for me at this hotel in Tokyo, but I have nowhere to go.
(I had stayed at their Aoyama branch before. The reservation went smoothly the stay was very good. This is why I chose them a second time.)

  • Stayed June 2013, traveled solo
    • Location
    • Service
Helpful?
4 Thank judith f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
france
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 17, 2013

Friendly, efficient, helpful and professional staff. They responded rapidly to my emails and gave me great directions on how to easily find the hotel. The facilities were great and I loved my quiet, ensuite room which was immaculately clean. Location was excellent and close to Shibuya train station and very great diversity of restaurants. Right opposite the hotel is a very good little supermarket. Breakfast was delicious and filling and good variety. Breakfast staff greeted me with smiles which made a nice start to the morning. All the staff were very welcoming and went out of their way to help. My room had everything you could think of, hairdryer, wake-up call service that you tapped in yourself via the telephone, clean nightwear provided each day, wifi access, television, tissues, toiletries, washing machine/dryer, little kitchenette and fridge, excellent water pressure in the shower, bath, air-conditioner/heater, airy and well-lit room, spotlessly clean. I found this an excellent hotel and would love to stay again.

Room Tip: ask for Non-smoking
See more room tips
  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mieldelune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Shibuya hotels
Shibuya / Harajuku / Ebisu
Shibuya Excel Hotel Tokyu
Shibuya / Harajuku / Ebisu
Shibuya Granbell Hotel
Shibuya Granbell Hotel
#8 of 27 in Shibuya
4.0 of 5 bubbles 663 reviews
Shibuya / Harajuku / Ebisu
Tokyu Stay Shibuya Shin-minamiguchi
Show Prices
Show Prices
Show Prices
Shibuya / Harajuku / Ebisu
Shibuya Tokyu REI Hotel
Shibuya Tokyu REI Hotel
#12 of 27 in Shibuya
4.0 of 5 bubbles 313 reviews
Shinjuku
Hotel Sunroute Plaza Shinjuku
Shibuya / Harajuku / Ebisu
Dormy inn Premium Shibuya Jingumae
Show Prices
Show Prices
Show Prices

Been to Tokyu Stay Shibuya? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Tokyu Stay Shibuya

Property: Tokyu Stay Shibuya
Address: 8-14 Shinsencho, Shibuya 150-0045, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shibuya / Harajuku / Ebisu
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
#6 Business Hotel in Shibuya
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tokyu Stay Shibuya 3*
Number of rooms: 125
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Rakuten, Hotwire, Travelocity, Agoda, Cancelon, TripOnline SA and HotelQuickly so you can book your Tokyu Stay Shibuya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Tokyu Stay Shibuya Tokyo

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing