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Reviewed November 21, 2017

Perfect place to stay in in central Tokyo . The staff is very friendly and accommodating. They remember your preferences well and if your on a tour they are well informed before hand . The view of Tokyo is mesmerizing. The breakfast is good too but I recommend to eat out for dinner.

  • Stayed: November 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank rusk2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this reviewResponded November 26, 2017

Dear rusk2,

Thank you very much for staying with us at Andaz Tokyo, and for taking the time to share your comments on TripAdvisor. We are pleased to hear that the views and personalized service met your expectations, and your feedback will definitely be shared with our team to maintain and improve the services and facilities we offer. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.
We do look forward to welcoming you back again in near future.

Kind regards,
Ross Cooper
General Manager
Andaz Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2017 via mobile

The hotel is one of my favorite in Tokyo. Stylish rooms and big too. Compared to many Japanese hotel rooms. Friendly staff and a good restaurant and nice bar and music at night. Definitely worth the visit. I will be back for sure. The Andaz brand of Hyatt is also great. Been to several.

Stayed: November 2017, traveled solo
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this reviewResponded November 26, 2017

Dear Michael R,

Thank you very much for your wonderful comments, and for choosing to stay at Andaz Tokyo. We are delighted to hear that our rooms, restaurants and live entertainment met your expectations. Your warm comments will encourage and motivate the entire Andaz Tokyo team to strive to maintain and improve the services we offer. Should you need any assistance with your future reservations, please feel free to let us know.
We look forward to welcoming you back again soon.

Kind regards,
Ross Cooper
General Manager
Andaz Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2017 via mobile

The Andaz Hilton Rooftop Bar is located at the top of the 5-Star hotel located in Toranomon Hills. It’s an upscale bar with drink prices to match. The one catch is that to sit in the seats with the best views of the city you have to pay an additional $20/person cover. We actually preferred the downstairs bar and restaurant, the Tavern. It has a great atmosphere with comfy lounge chairs and wood paneling that adds great warmth to the space. Would suggest at least going upstairs to see the views, but the downstairs was much more enjoyable.

Stayed: October 2017, traveled as a couple
2  Thank cg06830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndazTokyoToranomon, Manager at Andaz Tokyo Toranomon Hills, responded to this reviewResponded November 26, 2017

Dear cg06830,

Thank you very much for visiting Andaz Tokyo, and for taking the time to share your comments. We are pleased to hear that you were able to experience the views from our Rooftop Bar, and that you enjoyed the warm and relaxed atmosphere of our Tavern Lounge. We appreciate your comments, and will share them with our staff to help improve our services. Should you need any assistance with your future reservations, please feel free to let us know.
We hope to welcome you back in the near future.

Kind regards,
Ross Cooper
General Manager
Andaz Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2017

The Andaz is a beautiful hotel with lovely rooms and dramatic decor. Terrific staff, great spa and stunning pool. Food choices are a great mix of Eastern and Western with many restaurants options. The roof top bar and sushi spots are a terrific place to end the evening.

  • Stayed: November 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this reviewResponded November 16, 2017

Dear John C,

Thank you very much for your kind comments, we are honored that you chose Andaz Tokyo for your stay. We are delighted to hear that you enjoyed the rooms and spa as well as our variety of dining outlets. Should you need any assistance for future reservations, please feel free to let us know as we would be more than happy to assist and ensure another comfortable stay.
We look forward to your next visit.

Kind regards,
Ross Cooper
General Manager
Andaz Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2017 via mobile

What a great hotel. I stayed in October and then again in November. Great views, walking distance to imperial palace and ginza.
Excellent service, beautiful room, great roof bar.
We had work conference here too and there was lovely food that catered well for dietary requirement.
Very impressed

Stayed: November 2017, traveled on business
Thank leannemleannem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this reviewResponded November 16, 2017

Dear leannemleannem,

Thank you very much for staying with us twice this year, and for taking the time to share your wonderful comments on TripAdvisor. It's been our pleasure to welcome you to Andaz Tokyo on two occasions, and we are delighted to hear that you were impressed by our service, Rooftop Bar and customized food services. Should you need any assistance for future reservations, please feel free to let us know.
We are looking forward to welcoming you back again in the near future.

Kind regards,
Ross Cooper
General Manager
Andaz Tokyo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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