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“Top hotel. Slightly inconvenient location if you need to take the subway” 5 of 5 bubbles
Review of The Ritz-Carlton, Tokyo

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The Ritz-Carlton, Tokyo
Ranked #2 of 107 Hotels / Ryokan in Minato
Certificate of Excellence
Manhattan
Level Contributor
112 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Top hotel. Slightly inconvenient location if you need to take the subway”
5 of 5 bubbles Reviewed June 30, 2014

Top notch hotel with great amenities and views - like all other reviews state.

PROS
- top floors of Tokyo's tallest building. I wasn't facing Tokyo tower nor Mt Fuji but had great city views
- Large (large!) rooms with very large bathrooms. Toto bidet, multiple sinks, separate shower/tub.
- Effective electric drapes - important in the summer in Tokyo. It starts getting bright at 4am!
- Good dinner options in the mall. Starbucks at the Tokyo Midtown plaza level. Grocery store in the mall basement (24 hrs)
- 10-minute walk to Roppongi Hills and Mori Tower
- really great 46th floor gym and pool area
- Plenty of water bottles and refills
- No internet surcharge. Good internet speeds for video chats.

CONS
- If you need to get to Otemachi, Nogizaka station is a bit of a walk (more than half a mile)
- Oedo line is closest from the mall basement, Hibiya line is a bit of a walk too.
- The access to the Tokyo Midtown plaza is really annoying if you do it on a daily basis. You have to walk all along the perimeter of the building at level 1 to get to the plaza side. Unless you're taking cabs all the time that's the exit you're going to be taking.
- Breakfast will run you approx 5000 JPY. This is the Ritz after all.
- Limited TV cable selection. No HBO - Japanese TV quality is poor (World Cup is on Japanese TV)
- Slow room service (35+ mins) at busy times

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AksNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,294 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 26, 2014

The title of this review says it all. The hotel is beautiful, the rooms are spacious, the views are spectacular, the location is perfect, but the staff tops them all. Without a doubt the best service I've ever experienced!

At check-in, my wife and I informed them that we were on our honeymoon. They upgraded us to a club-level room with a spectacular corner room view. They gave us a lovely gift of teas to enjoy and sent up chocolates after we were settled.

While enjoying the wonderful high tea service at the club lounge we now had access to (note: there was food constantly being served - breakfast, snacks, hors d'oeuvres, cordials and sweets), my wife and I mentioned how much we enjoyed the tea and asked if there was a way to purchase some for the remainder of our round the world honeymoon trip. Helena, who had stopped by to check on us, returned with a handful of various teas for us.

These are the best examples of their great service, but not the only ones. From the maid service, doormen, and bellmen, to the concierge and the front desk - everyone was extremely polite, giving, and eager to make sure that we were enjoying our stay. What more can you ask for?

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Swiftdrifter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 25, 2014

If you can afford it, do it. Great room, great service, great views, great restaurants and facilities, great location (right above Midtown Tokyo). Can't really think of anything to criticize--it was that perfect. Super-expensive, but I guess that's to be expected.

Room Tip: I had a view of the city, but I'm sure a Mt Fuji view would be just as excellent.
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alladin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eureka, California
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed June 23, 2014

The Tokyo Ritz-Carlton is situated on the top 8 floors of one of the tallest buildings in Tokyo, and the views are spectacular, both day and night. The club level staff is quite international, and Desiree, the club level manager from Germany, was helpful and attentive. The location in Roppongi is good, but you really need to get on the subway and go to Harajuku, or down to the famous fish market in Tsujiki, both of which are only about 15 minutes away. As dedicated foodies, Helena's suggestion of the restaurant Kaikaya, was amazing!

Room Tip: The chefs at the egg station in the dining room can make you an eggs benedict. They serve them with...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TheBusboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 15, 2014

The Location is Perfect! And U have Lovely view from the Rooms!
The Design of the Lobby is super refined, and every inch of it is stylish and elegant.
The staff is very professional and they have great restaurants!

  • Stayed November 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank szmarck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenwich, Connecticut
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 14, 2014 via mobile

The Ritz Carlton Tokyo is one of my favorite business hotels in Asia. The lobby is located on the 45 floor of the building so all of the rooms have great views of the city. The rooms are very nice and the service here is excellent.

Stayed June 2014, traveled on business
Helpful?
Thank H8CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed June 5, 2014

This is a fabulous hotel in a great location close to the fun of Roponggi. It is in the tallest building in Tokyo so the views are stunning across Tokyo. We had a suite with two way views which were fantastic day and night and we had a view of Mount Fuji. The room was beautifully furnished and the bathroom was amazing - so big and spacious and all the luxuries you would expect from a premium hotel brand. The service was exemplary and staff very friendly and professional. We had room service for breakfast and for one evening and the food was of a very high standard. Staff also laid it out beautifully on the table in our living area just making having room service a little more of an experience.
If you want to spoil yourself in Tokyo then this is the hotel. There is an upmarket mall attached to the hotel for some retail therapy and a number of fabulous restaurants in the hotel. But if you want to head out, as mentioned the lively Roponggi is a stones throw away. A must if looking for some luxury in Tokyo.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PDelaSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Tokyo

Property: The Ritz-Carlton, Tokyo
Address: 9-7-1 Akasaka, Minato 107-6245, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Akasaka / Roppongi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Minato
#2 Luxury Hotel in Minato
#2 Business Hotel in Minato
#4 Family Hotel in Minato
#10 Romantic Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Tokyo 5*
Number of rooms: 248
Official Description (provided by the hotel):
As guests alight from the elevator that takes them to the 45th floor of Tokyo's tallest building, they are greeted by a magnificent sky lobby that epitomizes one of the premier luxury hotels in this cosmopolitan city - The Ritz-Carlton, Tokyo. Occupying the top nine floors and the first three levels of the 53-story Midtown Tower, this five-star luxury hotel is located in the Roppongi District, which transfixes visitors with both its vibrant night life and centuries-old attractions. ... more   less 
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Also Known As:
Ritz-Carlton Tokyo Hotel Minato
Ritz Carlton Minato
Ritz Tokyo
Minato Ritz-Carlton
The Ritz-Carlton, Tokyo Japan

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