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“Home away from home” 5 of 5 bubbles
Review of The Ritz-Carlton, Tokyo

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The Ritz-Carlton, Tokyo
Ranked #2 of 107 Hotels / Ryokan in Minato
Certificate of Excellence
Los Angeles, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Home away from home”
5 of 5 bubbles Reviewed September 22, 2013

This was my third visit to the RC in Tokyo in the past three years, and it keeps getting better. Probably my favorite city hotel in the world (located in one of my favorite cities). The staff is unbelievably helpful and kind; the views from the rooms (of Mt Fuji, e.g.) are to die for; and the beds are comfortable and the bathrooms large & smartly designed. And everything works! My only other comment, if any, is that some of the furniture is beginning to look at bit worn, even when compared to 2011. Right now, this isn't a big deal but I can imagine that in another two or three years time, it might negatively impact the overall impression. Be that as it may: five stars all the way...

Room Tip: Worth spending the extra $ and upgrade to club level. Great food and service at the club lounge!
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  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank feelreel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,309 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Saint Louis, Missouri, United States
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed September 12, 2013

Don't know whether to brag about the outstanding service or the amazing bathroom.

The service was over the top wonderful. If you had a puzzled look on your face for a few moments, someone was trying to assist you. Even had a small, young lady try to carry my bag for me even though she was barely half my size!

The hotel room was very nice and the bathroom was amazing. It had separate shower and tub areas and two very large sink/vanity areas that gave the two of us more room than we could even use for all our toiletries. We had a 'regular' hotel room, but the bathroom was probably 200 foot square!

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Joe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed September 6, 2013

You will be spoiled from the moment you enter the property by the highly trained, professional & accommodating staff! The rooms are the largest in Tokyo, with an enormous bathroom: 2 separate vanities w/all amenities you may need, soaking tub, large shower, & private area for toilet. Large wardrobes (2), desk, ultra comfortable bed, and spectacular views of Tokyo from one of the tallest buildings (the hotel is in the top 45-53 floors of the Tokyo Midtown building). The Club Lounge offers a large variety of snacks/meals throughout the day with even more personalized service. The location of the hotel is convenient for walking to many restaurants, art galleries, shopping, attractions, & night life as it is adjacent to the Roppongi area and only a short taxi or train ride to all other parts of Tokyo. (train station in front of hotel) I won't stay anywhere else in Tokyo now that I've found the Ritz-Carlton Tokyo...it doesn't get any better than this!

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scrapbook-Crazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

Honestly, this is one of the finest hotels I have stayed in.. Ever. And I have stayed in a quiet a few good properties around US and in Europe. We had a room on the 45th floor and what a view it had. We could see Mt Fuji early in the morning ( when the haze was minimal).
Everything about the hotel exudes luxury. The room it self was massive and so was the bath room area.
In terms of dining options- the hotel has quiet a few though on the pricier side. During the day you could head down to the shopping mall on the basement level and there are a plethora of options - food court, bakeries and a 24 hr grocery stores. And did I mention Starbucks too.
And night life in Roppongi is very interesting too - lots of restaurants and bars.
For a tourist, the hotel is well connected via the metro too, though walk to the Roppongi Metro takes about good 10 mins. Be aware of that if you have a lot of heavy luggage. The service staff in the hotel is excellent and the concierge staff was most helpful

Room Tip: Pick room 4915/16 for excellent views of Mori tower and Mt Fuji
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  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vipul K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 31, 2013

'Nuff said, the Tokyo Ritz-Carlton was fantastic.

Large room, very comfortable.

The views from the lobby and bar on the 45th floor and also from my room were amazing.

Service was impeccable, and design is very tasteful.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank panda1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed August 30, 2013

I travel to Tokyo 6-8 times each year and have stayed at most if not all of the high end hotels. The Ritz remains a favorite because of its outstandingly friendly and helpful staff. The spa is flawless. The hotel has several restaurants that are excellent and compare favorably with the many choices available in the area. Location in Midtown Tokyo in Roppongi is ideal and is super convenient for business and fun. Rooms are large and views are fantastic. My only criticism is that the rooms are a bit conventional and dated feeling compared to the peninsula or mandarin oriental. In every other regard this hotel is on the same par with the very best hotels in Tokyo.

Room Tip: Tower rooms with a view of Tokyo tower are hard to beat.
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  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, Massachusetts, United States
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 27, 2013

Disclosure: I am Marriott platnium, used points for the stay and was upgraded.

Stayed only one night but what an amazing stay. This place is magic. You are high atop the busy/commerical/seedy Rappongi prefecture in a world of your own.

Hard not to feel a sense of guilt as you are seemingly floating atop the busy hard-working world below.

After long flight from Boston I grabbed a massage at the impressive spa. Must have been good becuase I fell asleep - and let me nap for 30mins. Then great breakfast overlooking Mt. Fuji. This was lucky becuase it was winter. The smog in the spring and summer often prevent the transendant mountain from appearing in the warmer months.

The room was amazing. I had no issues with the room feeling old. I had a great view of the Tokyo Tower which was still ablaze with "2013" from First Night activities. Oh and my toliet had more buttons than a TV remote. Nuff said.

Room Tip: Hit the sushi resturant in the mall's ground level food court. You will not be dissapointed.
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  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rtfry4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Tokyo

Property: The Ritz-Carlton, Tokyo
Address: 9-7-1 Akasaka, Minato 107-6245, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Akasaka / Roppongi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Minato
#2 Luxury Hotel in Minato
#2 Spa Hotel in Minato
#4 Family Hotel in Minato
#10 Romantic Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Tokyo 5*
Number of rooms: 248
Official Description (provided by the hotel):
As guests alight from the elevator that takes them to the 45th floor of Tokyo's tallest building, they are greeted by a magnificent sky lobby that epitomizes one of the premier luxury hotels in this cosmopolitan city - The Ritz-Carlton, Tokyo. Occupying the top nine floors and the first three levels of the 53-story Midtown Tower, this five-star luxury hotel is located in the Roppongi District, which transfixes visitors with both its vibrant night life and centuries-old attractions. ... more   less 
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Also Known As:
Ritz-Carlton Tokyo Hotel Minato
Ritz Carlton Minato
Ritz Tokyo
Minato Ritz-Carlton
The Ritz-Carlton, Tokyo Japan

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