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“Wonderful Hotel”

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The Ritz-Carlton, Tokyo
Ranked #2 of 109 Hotels / Ryokan in Minato
Certificate of Excellence
Singapore
Level 4 Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Wonderful Hotel”
Reviewed February 14, 2013

This is a great hotel. Concierge and bell desk are great. Fantastic bathrooms. And the place smells nice too.

If I had to come up with anything critical it would be two things.

1) The lack of an a decent onsen for regular hotel guests. It's Japan! The onsen spa is reserved for Ritz Carlton club members. The Dormy Inn offers a better onsen sadly.

2) I get the feeling more and more that the "Ritz" management is so consumed with making their brand the number one luxury address in every city that regular guests lose out. Unless you're staying in a club suite you don't really get any access to common space. The lobby lounge is occupied by ladies who lunch, and the spa (above), is reserved for club members. So as a guest, although you're staying at this posh hotel, it often feels like you're an after-thought to the visitors.

###

That said, I've still found myself staying here repeatedly. They get most of it right.

Room Tip: They all have awesome views. I guess you could request a Mount Fuji view.
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  • Stayed February 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank stoneman60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,563 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Toronto
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 13, 2013

We spent 4 days here and experienced all that this hotel had to offer: the rooms (we changed midway through to experience a different view), restaurants and lounge, spa, exercise facilities/pool and utilized the concierge service. EVERYTHING was incredible and we did not experience any hiccups or flaws. We have stayed at many RC properties and this one was by far the best. The service was phenomenal and the staff were incredibly accommodating. While it is difficult to point out 'highlights' when everything is so great, some of the areas that stood out were:
1) Breakfast buffet: Incredible selection of western and Japanese food that was expertly prepared. The wonderful view added to the experience.
2) Swimming Pool: Very clean and well maintained with all of the supplies (goggles, caps, flutter boards) that you need readily available and brought to you by one of the attendants.
3) Cleanliness: The rooms, linens, public areas were all impeccable.
Definitely one of the best hotels in Tokyo, especially with the recent downgrading that took place at the Four Seasons Chinzan-so, which was equivalent in quality.

Room Tip: Pick a view that works with you: i.e., if a morning person, get an east facing room, etc. The views...
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  • Stayed September 2012, traveled as a couple
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    • Cleanliness
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Helpful?
1 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington Beach, California
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 5, 2013

Everything about this hotel truly meets what you would expect of a Ritz-Carlton. The ambiance and amenities are plush and luxurious, the views from all windows are amazing, and service is impeccable. The location in Tokyo Midtown is very convenient to the train lines, with easy access to any part of the city. There's also plenty of nightlife and food in the Roppongi area.

I must give due credit to the concierge staff, who never once led my husband and me astray with their restaurant recommendations. Every meal suggested to us by the concierge was superb, and very considerate of our requests for fine or casual dining, or for a quick bite for lunch. The staff was also very helpful with assisting us in navigating the city, finding places of interest, or even venturing out into further parts of the city for specific needs.

The room itself was a spacious retreat - very well-appointed with excellent details, even in the turndown service. We loved the porcelain tea set in the room so much, I ended up purchasing one from the same designer in the shopping center of the lower levels of the building. The bathroom had all the comforts one could ask for. We could not have had a better or more comfortable stay during our trip to Tokyo.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaeTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland, California
Level 6 Contributor
214 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 26, 2013

This place is seriously high class. It’s luxurious, while still being warm, welcoming and comfy. Located atop a high-rise building, the hotel has commanding views of the city. As expected, the hotel has blow-your-mind service with usual Japanese courtesy and grace. Stay here to treat yourself to some well-deserved pampering.

Stayed February 2012, traveled as a couple
Helpful?
Thank PeanutButters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York, USA
Level 5 Contributor
83 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 17, 2013

one of the best hotels I have ever stayed in. The service is impeccable and the rooms are plush, beautiful and big. The King bed was one of the softest Ive ever slept in and the Toto bathroom- well you can imagine the options. The neighborhood is just fabulous with many high end restaurants, a huge starbucks for your morning coffee and a couple of metros close by. Its also easy to get from narita and haneda to this hotel because it has an entrance in the metro and you can walk right into the hotel.
I had to change two trains from narita but the subway system in Japan is so clean and efficient its much nicer than taking a cab which would cost you $300 for a one way ride from narita. The hotel has a bar which is lovely but pricey and they did try and charge us a cover which, we refused and were surprized by, since we were guests at the hotel. They waived it so maybe it was just a language issue. The concierge made all our restaurant reservations and helped us everyday with maps and directions.
We had a very good room service breakfast on our last day. Not the best Ive had but pretty good.

Room Tip: there arent too many hotels in Japan that will give u a king bed. So if you can get one at the Ritz...
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  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spicelore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level 6 Contributor
151 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 447 helpful votes
Reviewed January 9, 2013

Service; phenomenal
Value; a bit pricey but worth the price
Sleep quality; once you stop worrying how much you are paying for the night you sleep like a baby
Cleanliness; it's Tokyo, everything is spotless
Location; great, walking distance to everything
Rooms; beautiful

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KaspXhotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 6 Contributor
684 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
Reviewed January 6, 2013

I just returned from a week at the Ritz Carlton and there are many positives to list. The staff is wonderful and welcoming. The room was spacious and extremely comfortable and quiet. The views over the city ( the hotel is on the top floors of one of the tallest structures in the city) are astounding especially at night. The Spa and exercise facilities are excellent and well maintained. The concierge staff was very helpful with directions and dinner reservations.
I cannot compliment the staff at the Ritz enough. They are well trained and go out of their way to be polite and helpful.
The hotel has a number of restaurants and serves a breakfast buffet daily that was very good.
We ate dinner in the Japanese restaurant on New Years eve thinking it might be difficult to find a reservation off property. We had a wonderful traditional multi-course meal that was a great experience although it was insanely expensive. Given the holiday I tried not to think about it but when I got the bill it was hard not to feel a bit taken advantage of.
There is one other thing that prevents me from giving the hotel 5 stars. I like to stop at the hotel bar and have a nightcap when I travel but the Ritz bar charges a cover for what amounts to standard cocktail lounge music. Even if you sit at the bar for 1 drink you get hit with a cover charge every night. I think hotel guests should be able to enjoy a drink without a cover given that there is no other bar in the hotel.
The Ritz is above a complex that includes a great mall with some nice restaurants and access to the Metro without even stepping outside which is a nice convenience.
Again, overall I liked the hotel very much and would return but I'd dine elsewhere and find a nearby bar to avoid a very hefty bill at checkout.

Room Tip: Use the Metro access in the building to avoid weather and travel to any point in the city. Great foo...
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  • Stayed January 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bccrab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Tokyo

Property: The Ritz-Carlton, Tokyo
Address: 9-7-1 Akasaka, Minato 107-6245, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Akasaka / Roppongi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Minato
#2 Business Hotel in Minato
#2 Luxury Hotel in Minato
#4 Family Hotel in Minato
#10 Romantic Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Tokyo 5*
Number of rooms: 248
Official Description (provided by the hotel):
As guests alight from the elevator that takes them to the 45th floor of Tokyo's tallest building, they are greeted by a magnificent sky lobby that epitomizes one of the premier luxury hotels in this cosmopolitan city - The Ritz-Carlton, Tokyo. Occupying the top nine floors and the first three levels of the 53-story Midtown Tower, this five-star luxury hotel is located in the Roppongi District, which transfixes visitors with both its vibrant night life and centuries-old attractions. ... more   less 
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Also Known As:
Ritz-Carlton Tokyo Hotel Minato
Ritz Carlton Minato
Ritz Tokyo
Minato Ritz-Carlton
The Ritz-Carlton, Tokyo Japan

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