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“A Good Ritz Carlton”

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The Ritz-Carlton, Tokyo
Ranked #3 of 112 Hotels / Ryokan in Minato
Certificate of Excellence
Reviewed October 17, 2007

The Ritz Carlton is a brand new 5-star hotel in Tokyo ultra-hip and new Tokyo MidTown. It occupies the 45th to the 53rd (top floor ) of the MidTown Tower. I booked for 2 nights as part of my vacation to Tokyo. I also upgraded to a club room in order to enjoy the perks of the club lounge access.


Arriving

I arrived by limousine bus from the aiport which is very convenient. I was greeted by name upon arrival and escorted to the club lounge for checkin and then escorted to my room. I was the only one checking in from my bus to this hotel which propably means the occupancy rate wasn't too good. Majority of the guests appear to be Japanese, probably from another city.


Room

The decor of the room is best described as "classical contemporary" or actually a mix of the two. The room looked a bit simple but on closer examination, all the furnitures and fittings are very luxurious as befitted a Ritz Carlton. Design of the room is rather conventional and dull though. Guest comfort must have been a priority in this hotel. The bed which uses Frette linens is one of the most comfortable bed I have ever slept in at a hotel. In fact, it's so comfortable it's difficult to wake up in the morning. The full size egyptian cotton towels in the bathroom were a nice touch. The room also has excellent sound-proofing and is virtually silent. I can't hear any sound from outside my room and the aircon runs virtually silent. Not sure though if the room next to me is occupied or not. The wall is also adorned with exquisite wallpaper coverings.

There is a Sony 40" LCD TV with a range of TV shows and on-demand movies, broadband internet both wired and wireless. Also connections for PC and Ipod build into the working desk console. There is even electronic curtains in the room that can be open and shut at a push of a button.

Probably the best feature of the room is the view. As the hotel is located at the top 8 floors of the MidTown tower, all rooms have great views of Tokyo but the best view is the one facing the Tokyo tower. Before I checkin, I emailed the hotel to specifically request for a room facing the Tokyo tower and I got one. The view is quite literally breathtaking. At night when all the lights in the buildings turn on, it's was beautiful sight to behold. I spent a lot of time just gazing out of my hotel room window to enjoy the view. Only the harbour view from the Intercontinental HongKong can compete with this.

The ensuite bathroom design is strange as it is arranged in a square share with the two sinks aligned at 90deg Angle. I do not like the marble on the floor as it is a dark pinkish color and doesn't provide a fully even surfact to walk on. The pattern of the marble also appears as though it has stains. A handheld shower is missing from the tub. The shower cubicle has both hand and overhead rainforest shower and water pressure is good.

Overall, this is a very comfortable room with a amazing view.



Club Lounge

I wasn't pleased with the club lounge at all. The hotel advertise the club lounge as having 5 meals a day and being very special and exclusive. In reality, it's just a small simple lounge with some sofa chairs to sit on and have drinks but otherwise, no other facilities. The view is the same as from my room. It is also too dark in the evening. There is not even a TV in the lounge. The food serve both severly lack variety and stingy in portions. In fact, the breakfast served at the club lounge doesn't even have a egg station. It's the first time I have continental breakfast at a hotel without eggs. I am most displeased at this obvious oversight and complained. The staff at the club lounge then arranged for me to have breakfast at their coffee house the following day which have much better selection. Evening cocktails were equally bad with limited selections.

This is a far cry from the Ritz Carlton Jakarta lounge which have far better facilities ( including internet stations and game rooms ) and near buffet style food presentations. At a price that is significantly higher than normal standard rooms ( Yen14000 extra ) and there are no difference between club rooms and normal rooms other than club lounge access, I have to conclude it's simply isn't worth it.

The staff tried their best to provide good service with what they have but frankly, this is not how a club lounge should be run. The management of Ritz Carlton Tokyo need to seriously look into this.

Club levels are a popular feature in most 4 to 5 star hotels. It's surprising how few hotels managed to run it well.



Service

Not much to fault here. The concierge did made some good recommendations on where to go and visit. The staff at the club lounge is friendly and request made if any are promptly attended to, not much to complain here. The housekeeping staff however,cannot speak any English and they looked quite shock when I suddenly enter my room while they were performing turn down service. Some training needed here. Also, they keep forgeting ( or don't ) replenish my bathroom toiletries. I have to remind the club staff to tell them.


Location

The hotel is located as part of the midTown and is joined directly to the Midtown mall and the subway metro. It is also within walking distance to Ropppongi Hills which offered even more shopping and eating outlets. This makes shopping and travelling very convenient. No complaints here. If need to travel further, the subway station is closeby.


Other facilities

The gym is well equipped and the in-door pool looks inviting. The lobby lounge has a great view over-looking the Tokyo skyline.



Conclusion

This is a good hotel but with faults that need addressing as mentioned above. It is even more so considering the room rate they charge. It's a good hotel to stay in as the views are great and the room is very comfortable. Until they improve, skip the club rooms and just book a standard room with breakfast will be fine.

  • Stayed: October 2007, traveled solo
    • Value
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    • Cleanliness
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    • Business service (e.g., internet access)
7  Thank BENLEE123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 15, 2007

I just cant see how you could fault or even doubt the service. It was not only faultless but fantastically excellent. The only small thing I could comment on is the lobby on 45th so 2 lifts to get to your room - but then the lifts are so fast I am sure it is quicker than a normal hotel anyway ! Conciege is the best ever, and the other services are perfect, incl the Spa which is very good.. The hotel is dramatic from the first entrance and I love it. I have stayed at all the major hotels in Tokyo and this beats them all. Grand Hyatt ???? Rooms much smaller, and more expensive.I have paid usd450 through the website so cannot see how you spent usd1000. At usd1000 I would feel a little hard done by. But where else do you find a usd20,000 cocktail on sale ?
My review is over the top but so is the hotel. I dont work there or have any affiliation.

Stayed: October 2007
2  Thank DTriggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2007

The Ritz -Carlton, Tokyo I must say has if not the best views of any hotel in the city. The location of the hotel is great. Located near major business districts. Rooms were comfortable.

I was suprised though at the level of service. Paying almost 1000 USD for the room for a night I thought the service level was average. Being on the Club Floor I was surprised at how little interaction there was with the staff. I thought they would be a little more helpful during the stay.

Overall, if it weren't for the views I wouldn't pay that much money again for the room. The service level of the staff could be brought up a little higher.

  • Stayed: August 2007, traveled with family
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8  Thank TravelerExp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2007

  • Stayed: May 2007, traveled on business
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5  Thank JIMBOKLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2007

  • Stayed: April 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
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    • Business service (e.g., internet access)
4  Thank princess00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2007

  • Stayed: April 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank snickyla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago
Google Translation

Room Tip: 内緒にしたいのですが、予約前に他の方が書いていらっしゃる(ブログ)や(口コミ)のチェックをしっかり見ておくと、公式HPには出ていない、良い情報が必ずあります。ブログなどに記載してある色々な方々の予約方...
  • Stayed: September 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank さとるん
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Tokyo

Address: 9-7-1 Akasaka, Minato 107-6245, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Akasaka / Roppongi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Minato
#3 Luxury Hotel in Minato
#3 Spa Hotel in Minato
#4 Family Hotel in Minato
#10 Romantic Hotel in Minato
Price Range: $575 - $1,334 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Tokyo 5*
Number of rooms: 248
Official Description (provided by the hotel):
As guests alight from the elevator that takes them to the 45th floor of Tokyo's tallest building, they are greeted by a magnificent sky lobby that epitomizes one of the premier luxury hotels in this cosmopolitan city - The Ritz-Carlton, Tokyo. Occupying the top nine floors and the first three levels of the 53-story Midtown Tower, this five-star luxury hotel is located in the Roppongi District, which transfixes visitors with both its vibrant night life and centuries-old attractions. ... more   less 
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Also Known As:
Ritz-Carlton Tokyo Hotel Minato
Ritz Carlton Minato
Ritz Tokyo
Minato Ritz-Carlton
The Ritz-Carlton, Tokyo Japan

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