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“Business hotel, poor service” 3 of 5 bubbles
Review of Hotel Villa Fontaine Tokyo-Shiodome

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Hotel Villa Fontaine Tokyo-Shiodome
Ranked #25 of 107 Hotels / Ryokan in Minato
Cairo
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Business hotel, poor service”
3 of 5 bubbles Reviewed September 25, 2013

I stayed in villa Fontaine last Oct. 2012 for a business trip in Tokyo Japan
The rooms are not bad, but the bufeaut breakfast is so poor.
I also lost my jacket there and staff insisted it was not found though I was sure I forgot it on the bed at check out
I also had a problem with having to pay in advance which I guess Japanese style
Finally I had to pay in Japanese yen and I faced difficulty changing currency because the exchange machine at the hotel offers a very low rate

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank HebaEl-Geneady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,048 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
260 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
4 of 5 bubbles Reviewed September 19, 2013

Hotel Villa Fontaine Shiodome (part of the local Villa Fontaine chain which has multiple hotels throughout Tokyo) is located within a large office building, which explains the unconventional lobby. It's well suited as a business hotel, with complimentary wired internet access in rooms (bring a notebook with a wired LAN jack or a portable wireless router if you need wifi to connect your other mobile devices and create your own wifi bubble in the room. Otherwise, just go to the lobby for free wifi.

Breakfast is included in the room rate, there's slightly more varied Japanese breakfast choice (rice, miso soup and daily variations of meat/fish) and some basic continental breakfast choices (yoghurt, croissant, bread). Breakfast in the lobby is self-serve, cafeteria style, do remember to clear your own trays after your meal. There is no onsite restaurant but plenty of dining choices in the vicinity.

Room sizes are large by Japan standards. A electronic foot massager was provided in my room. Toiletries are of high quality(Shisheido brand facewash!) and lovely bath salts are provided for a good soak in the tub after a long day.

Haneda Airport is about 40minutes away, take the Airport Limousine bus (900 yen each way) and alight at the Conrad Tokyo Hotel. Walk through the Conrad Tokyo lobby and exit through the back to arrive at Villa Fontaine Shiodome. For your return trip to the airport, you can reserve and pay for the Airport Limousine Bus at the Concierge counter at Conrad Tokyo.

The hotel provides printed maps showing the way to Tsukiji Fish market (15 minutes walk) nearby. Ginza is 10 minutes walk away. and there are multiple subway lines within 5 - 10 minutes walk. Nearest station is Shimbashi.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank wendywelding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed September 7, 2013

The staff was very polite and the room was nice and tidy. The ved and pillows were quite hard, but I think that it is common in Japan. We still slept very well. The room was in third floor and the view was okay too. The late check in time was the only minus for us, but were able to doze off in the lobby while waiting for our room.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tuomask860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
2 reviews
4 of 5 bubbles Reviewed September 5, 2013

Good location for business travel. The location is centralized and just above the train station. Choose rooms that are facing inside. There is a chance that you may be able to tap on wifi.

Only downside is the lack of seats during breakfast at the lobby. Pretty crowded and the food is the same everyday.

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Shirlaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, OH
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

Hotel is conveniently located for airport shuttle, trains, and subway. Entry way into hotel is beautiful. Hotel staff and Shiodome staff are helpful. Wifi is only available in the lobby. Breakfast was just ok. Beds were firm, of course, but the hotel provided two types of pillows.

We found the attachment to Shiodome and surrounding area to be helpful during rain or when we were tired. There is a Starbucks and convenience store very close. The guard working at the Shiodome at 5 am even helped us with a map to the Tokyo fish warehouse, despite his not speaking English and us with little Japanese.

  • Stayed July 2013
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
Thank AbbyHintz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed September 3, 2013

This hotel is located in the business district and really is aimed at the Japanese businessman. When we first checked in, the man at the front desk was very unfriendly. The room was small (which I expected) and the bed was rock hard with memory foam pillows that also contained little styrofoam balls. Very uncomfortable. The hotel boasts abiut free wi fi which is actually only available in the lobby and you have to ask for a password to connect to it. The free breakfast was traditional japanses style with miso soup, grilled makeral and mini croissants. There was also only one english tv channel BBC which had terrible reception and kept repeating the same programs.
Overall, my greatest frustration with this hotel was the lack of information that was volunteered. Unless you asked the right questions, you were not given any information. The staff at the front desk (apart from the grumpy man) were very helpful with directions and telling us which trains to catch, room was clean and in a great location but, would not stay at this hotel again or recommend it to any foreigners visiting Tokyo.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amersfoort, The Netherlands
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 1, 2013

A clean and comfort hotel for exporing the Tokyo area. Ideally located next to subway station shiodome and just 10 minutes walk to the Ginza line. Tokyo Tower is within walking distance.
Breakfast is average especially for Western standards.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Dutchtraveller1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Villa Fontaine Tokyo-Shiodome

Property: Hotel Villa Fontaine Tokyo-Shiodome
Address: 1-9-2 Higashi Shinbashi | Shiodome Sumitomo Building, Minato 105-0021, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi )
Hotel Style:
#21 Business Hotel in Minato
#22 Romantic Hotel in Minato
#24 Family Hotel in Minato
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Villa Fontaine Tokyo-Shiodome 3.5*
Number of rooms: 497
Official Description (provided by the hotel):
The Lobby Lounge GRAND OPEN! Bar lounge of the hotel has finally will open. It is a space for relaxation was nestled a spacious sofa seat and natural wood interiors. Keeps you relish a cut fresh ham, from the wine of Spain production to soft drinks, you can enjoy a drink menu of about 50 kinds. Because you can use any other hotel guests, We are looking forward to a lot of customers come. ... more   less 
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Also Known As:
Hotel Fontaine Shiodome
Fontaine Shiodome Hotel
Villa Fontaine Shiodome
Hotel Villa Fontaine Tokyo-Shiodome Japan

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