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“Couldn't leave the room at first”
Review of Conrad Tokyo

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Conrad Tokyo
Ranked #1 of 117 Hotels / Ryokan in Minato
Certificate of Excellence
Reviewed December 3, 2013

The spaciousness and fabulous view over the bay meant that we had trouble leaving the room even though we were supposed to be heading out to dinner at the New York Grill for a Lost in Translation experience. What we got there was a moving 5.5 earthquake experience but that's a whole other story of its own! This hotel was comfortable and the service was terrific and friendly. We mastered the nearby metro and zipped all over Tokyo. Coming back to our room each day was such a pleasure.

Room Tip: Choose a Bay View room for sure
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  • Stayed: November 2013, traveled as a couple
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1  Thank Concertoinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this reviewResponded December 9, 2013

Thank you for your great feedback. We are so happy to hear that you had an enjoyable stay with us.
Great to hear that you liked our large guest room, the magnificent view over Tokyo Bay and the breakfast. We look forward to welcoming you back in the near future!

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Reviewed December 2, 2013

We stayed 4 nights in a King Room City. We were offered an upgrade Y3000 per night (excluding taxes) for Bay View but we declined it. You might be interested so bare in mind and ask. The first thing that hits you when you enter the room is that it is very large by Tokyo's standard. Nicely renovated room with a wooden theme. The view outside was nice and sometimes with City views you may have a building short distance right next to you but it wasn't the case here. It was great to find 2 chaise lounges right next to the window. The window curtains, window blinds and bathroom blinds are all electronically controlled. There's even a Bluetooth radio alarm clock although the sound from my iPhone was thin. Better than nothing. The bathroom is large and gorgeous and has a separate bathtub and shower room. The King Size bed was extremely comfortable

In terms of location the hotel is probably at least 10 mins away from anything interesting. 10 mins walk to Ginza, 10 mins walk to Hamarikyu Gardens, 15 mins walk to Tsukiji Fish Market and 20 mins walk to Tokyo Tower

We wouldn't recommend the Tsukiji Fish Market. It's not designed for tourists and it's very narrow and busy with fishmongers working. The famous Daiwa Sushi can be found here but beware the queues are long. We couldn't wait so blindly tried another sushi place and it was expensive and wasn't very good. We wouldn't recommend going anywhere other than Daiwa (or perhaps other recommended sushi bars from Conrad Tokyo?) as they are potentially tourist traps

In Hamarikyu Gardens look for a pier where you can catch a boat to Asakusa. Here you can visit the Senso-ji

Whilst walking around Conrad Tokyo, towards Tokyo Tower, we stumbled across an area just west of Shinbashi. This was an interesting area with many small traditional Japanese shops, bars and restaurants. Streets are narrow and tightly knitted together

Probably the best way to get to Conrad Tokyo from the airport is the limousine bus. You can find the bus timetable on the Conrad Tokyo website. However, the bus visiting Conrad Tokyo is quite limited and runs every hour. It maybe quicker if you actually catch the bus to Tokyo Station (runs every 15 mins) and then cab it (10 mins) to Conrad Tokyo from there (about Y1500). Don't forget to get Conrad Tokyo written in Japanese for taxi drivers as they speak little or no English

We tried Kazahana restaurant in Conrad Tokyo. We tried Kaiseki because we were thinking it would be hard to try this type of dining outside of Japan. The food and service was very good but we feel it was quite expensive. However, though, what an experience to try our first Kaiseki and you won't come away still hungry!

Conrad Tokyo may seem on the expensive side but when you factor in the service, location, spacious rooms and overall experience it is definitely recommended. We wouldn't hesitate to put Conrad Tokyo on our shortlist next time in Tokyo

  • Stayed: November 2013, traveled as a couple
    • Value
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2  Thank Stanley2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this reviewResponded December 9, 2013

Thank you for your great feedback. We are so happy to hear that you had an enjoyable stay with us.
Great to hear that you liked our spacious guest room and enjoyed the spectacular bathroom.
Yes, we are located right above the subway station called Shiodome on Oedo Line and within walking distance to the famous Ginza shopping area. Glad that you appreciated our location!
Thank you again and we all look forward to welcoming back in the not too distant future!

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Reviewed November 28, 2013

2nd time staying here this year and its a great hotel. Central location is fine for walking, visiting the fishmarket (be sure to smuggle some fresh wasabi root home from one of the small produce vendors in the fishmarket). Rooms are huge for Japan at 520 square feet with spa-sized bathrooms. Great technology in the room to control drapes, blinds lights, tv etc and REALLY comfy beds. Staff is very friendly and welcoming. Will return time and time again when doing business in this part of Tokyo

Room Tip: While they may be more expensive, Bay View rooms do have nice views of the adjacent park and bay.
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  • Stayed: November 2013, traveled on business
    • Value
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1  Thank davidandrose1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this reviewResponded December 1, 2013

Very pleased to hear that you had an excellent stay.
We are happy to learn that you enjoyed our spacious guest room as well as our convenient location.Thank you for your great comments and we look forward to welcoming you back soon!

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Reviewed November 25, 2013

While the massive lobby might make you think that this is an impersonal giant of a hotel, from the first contact with the personnel you'll realize your mistake.
The hotel itself is relatively small with only 9 floors and the service is more like a small, boutique-style 5 star establishment. The check-in was no problem even though I had arrived quite early at 10:30 am (check-in is 3pm). The lovely front desk lady must have understood my jet lagged eyes and found me a room immediately. Her English was excellent with a hint of American accent.
After a quick nap, I visited the executive lounge where I was again greeted like a VIP and immediately offered something to drink (green tea was my choice). In the evening, there was served a table of snacks and a full bar.
The rooms are large by Japanese standards with a glass wall between the bath and sleeping room.
I recommend this hotel if you must stay in this part of Tokyo.

Stayed: November 2013, traveled on business
1  Thank Dkaljuvee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this reviewResponded December 1, 2013

What great feedback we have received here – thank you!
We are pleased to hear that you had a fantastic stay with us at the Conrad Tokyo.
I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them.
For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future.
Thank you for your great comments and we look forward to welcoming you back soon!

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Reviewed November 24, 2013

This property is smack in the middle of the Tokyo. Close to subways underground. Wonderful service , very comfortable beds. Although food is very expensive - you would do well to venture out to one of the many restaurants underground.

Stayed: December 2012, traveled with family
1  Thank Carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this reviewResponded November 25, 2013

Thank you for your great feedback. We are so happy to hear that you had an enjoyable stay with us.
Yes, we are located right above the subway station called Shiodome on Oedo Line and also within walking distance to the famous Ginza shopping area. Glad that you appreciated our location!
I certainly look forward to welcoming you back to the Conrad Tokyo soon. Thank you again.

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Reviewed November 24, 2013

Room rates more than we usually pay, but well worth it. Outstanding locale in the Shiodme Complex that is connected to Shimbashi Station that is big enough to have access to multiple subway, rail lines and an array of shops and restaurants, but not hugh and confsing like Shinjuku or Tokyo stations. High level of service, that is not surprising since this is Japan. What is unique is the quality of design, amazing art work, and attention to detail. Have stayed in hotels that are as comfortable,and had larger rooms (our's was sufficiently large) but have never had a room that was that was as practical and well thought out as the low level room we had at the Conrad. Our son and his famly live in Japan and this will be our new base ofoperations when we visit.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Conrad Hotels & Resorts
1  Thank Robert N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this reviewResponded November 25, 2013

Wonderful to hear that you were happy with our service and guest room facilities.
All 290 guest rooms and suites boast minimalist Japanese design, the latest technology and panoramic views over Tokyo.
Yes, we are located right above the subway station called Shiodome on Oedo Line and also within walking distance to the famous Ginza shopping area. Glad that you appreciated our location!
Come back soon and we look forward to serving you again, hopefully in the not too distant future.

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Reviewed November 24, 2013

Rooms appear well used. Even though they are modern, they look like they have been knocked about. The Staff doesn't seem to be as well trained to give service as their other Conrad Asia counterparts.

Children dominate the Executive Lounge. Perhaps it should be renamed Children's Playground with snacks instead of Executive Lounge. Staff of Executive Lounge are more interested in playing with the children than attending to the service of adult guests.

Given the high price of hotel, it didn't meet standard. Even through I am a Hilton Diamond member, it is unlikely that I will return to this hotel on my next trip.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Di D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this reviewResponded November 28, 2013

Thank you for your feedback on your recent stay.
Without knowing which room you stayed in I can tell you we have a continual refurbishment program in the hotel updating various areas on an on-going basis. We are confident this will keep the hotel in an excellent condition going in to the future.
With regard to your comments on the executive lounge, it is not normal to have a large amount of children in our executive lounge as we are primarily a business hotel.
I apologize if our team were distracted with them and did not provide our normal levels of service, as you can see from other comments this is not our normal standard. Thank you for your feedback it is only with such comments we can learn and improve going in to the future and I would hope you would allow us a chance to redeem ourselves.

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Additional Information about Conrad Tokyo

Address: 1-9-1 Higashishimbashi, Minato 105-7337, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Minato
#1 Business Hotel in Minato
#1 Romantic Hotel in Minato
#1 Family Hotel in Minato
#1 Luxury Hotel in Minato
Price Range: $346 - $1,325 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Tokyo 5*
Number of rooms: 290
Official Description (provided by the hotel):
Welcome to the Conrad Tokyo hotel, where legendary Conrad excellence meets the calming and inspiring design of modern day Japan. The Conrad Tokyo hotel is conveniently located just 5 minutes from the famous Ginza Shopping Street. Stay in contemporary luxury at the Conrad Tokyo. All 290 guest rooms and suites boast minimalist Japanese design, the latest technology and panoramic views over Tokyo. ... more   less 
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Also Known As:
Conrad Tokyo Hotel Minato
Conrad Hotel Tokyo
Conrad Hotel Minato
Minato Conrad
Conrad Tokyo Japan

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