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“Beautiful Establishments, Service can be improved” 4 of 5 stars
Review of Conrad Tokyo

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Conrad Tokyo
Ranked #1 of 106 Hotels / Ryokan in Minato
Certificate of Excellence
Tokyo, Japan
Level Contributor
107 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
“Beautiful Establishments, Service can be improved”
4 of 5 stars Reviewed August 20, 2013

Hotel meet the high standard for its name in luxury brand hotel. Pristine interior, modern, generous in size (rare in Japan). Top quality bedding, nice details including the teddy bears on bed and rubber duck in bath up. I booked 2 rooms through agent but the reception said the booking was only for one. He managed it anyway. Requested a room facing Tokyo bay to see the fireworks show (Aug 10,2013) and I got it with additional price of 15,000yen ( a bit pricey but worth it). The good thing is when I asked to get the other room (which is not facing the bay)to be in same floor, they didn't have it the same room level, but accommodated it by upgraded our room to suite for free, so we can be at the same floor with kids.
Suite room quality is top notch! Abundance pillow, big living area, huge bath room with TV. 3TVs in a room.
Breakfast however, should be better for this level of hotel. Restaurant is too small, people got to line up. We were placed at table at Japanese restaurant across the breakfast buffet restaurant, so basically we got to walk out and in of other resto to get food.
Service at resto was also poor. Diet restriction instruction prior order was not noted carefully so food served totally wrong. Twice. Amount of food at buffet line and glass at juice bar should be added. I got to asked glass to get orange juice. Twice.
If this can be improved, plus the speed of check-in and check-out, this hotel will be perfect.
Oh I should mention the pool. So small and over-charged. The fact that I have silver HH membership where at other Hilton chain entitled me of free usage of pool, not here. 2500 yen for adult and 1500 yen for children. I got kids with me so pool is a must.

Room Tip: Tokyo bay view is better. City view, basically you just facing the windows of other building.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Dian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this review, August 26, 2013
Thank you for the fabulous comment. We are happy that you were delighted with your stay.
Great to hear that you liked our large guest room and the magnificent view over Tokyo Bay.
Your valuable comments regarding our service on the restaurant have been well noted and shared with our respective managers to ensure there will be no re-occurrence in the future. Thank you for letting us know.
Otherwise, we trust you overall enjoyed your stay at our hotel and we certainly look forward to welcoming you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (350)
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Calgary
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 18, 2013 via mobile

Had a wonderful stay here in Aug for 3 nights. It's definitely what you expect from a 5 star hotel. The hotel staff were very friendly, from the bell desk, to the front desk staff, housekeeping and the staff at the executive lounge. The one inconvenience was that in order to get to your room, you had to take 2 elevators, one to the lobby and another one to the room.

As a HHonors Diamond, I was given a room upgrade as well as access to the lounge and to the spa. The best part of the lounge was the breakfast where they had a chef making fresh omelettes. We found that although breakfast was supposed to start at 7am, the lounge was open at 630 which was great for us jet lagged guests :)

The location was great, close to all 3 major subway lines. It was walking distance to the famous fish market as well as the Hamarikyu Garden. There is a Starbucks in the basement as well as a convience store so there was always somewhere to get a snack.

The room was very spacious and very clean. The housekeeping staff do an amazing job including the turn down service.

The spa/fitness were well appointed, the staff even gave us a tour of the facilities.

One thing that we noted was that this hotel must have had a smoking lobby as there was a slight smoky/musty smell near the elevators.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank GizYYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this review, August 26, 2013
Very pleased to hear that you had an excellent stay.
We are happy to learn that you enjoyed your room, breakfast as well as our convenient location.
It is our greatest pleasure to know that you have enjoyed your stay.
We all appreciate your kind comments about our staff and our convenient location. This will be shared amongst all the management and the staff.
Thank you again and we all look forward to welcoming back in the not too distant future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
trophy club, tx, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 18, 2013

The Conrad Hotel in Tokyo was by far the most convenient, clean, comfortable hotel. The staff was beyond gracious. I would recommend this hotel to anyone visiting Japan The bed was very comfortable and the rooms were clean

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
1 Thank Georganne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this review, August 26, 2013
We are delighted to hear that you had such an enjoyable stay here at the Conrad Tokyo!
Yes, we have great access to transportation and are located in walking distance to the Ginza, the famous shopping district in Tokyo.
Thank you again and we all look forward to welcoming back in the not too distant future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 17, 2013

We stayed at the Conrad Tokyo from August 2nd to August 6th 2013 in an Executive City King on the Executive Floor with access to the Executive Lounge. Except for the steep cost for staying in a five star property in the middle of Tokyo we have absolutely nothing to complain about this beautiful hotel. It’s well located, well maintained, the service is very courteous. The Executive Lounge, although small, is well staffed and the offering for breakfast and hors d’oeuvres is excellent. All in all we have absolutely no issue recommending this hotel for a stay in Tokyo.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank GemmeFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this review, August 26, 2013
What great feedback we have received here – thank you!
We are pleased to hear that you had a fantastic stay with us at the Conrad Tokyo.
Yes, we are located right above the subway station called Shiodome on Oedo Line and within walking distance to the famous Ginza shopping area. Glad that you appreciated our location!
Thank you so much for your comments on our service, which will be shared with the team.
I certainly look forward to welcoming you back to the Conrad Tokyo soon. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
philippines
Level Contributor
88 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed August 12, 2013

We truly loved our stay at Conrad Hotel Minato Tokyo, Service is superb, inroom dining is yummy-pricey though. Their suite is luxurious from the beds, sheets, and bathroom that had water proof tv by the tub. From the lobby to the hallway, everything seems luxurious. Their concierge though are not so friendly but its ok, didnt need much from them. Taking the subway is very accessible cause once you get down the hotel, theres an access to the subway station and leads to all stations you want. I have to say, Conrad Hotel is an Excellent Hotel!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank blackmartini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this review, August 18, 2013
We are delighted to hear that you had such an enjoyable stay here at the Conrad Tokyo!
Yes, we are located right above the subway station called Shiodome on Oedo Line and also walking distance to JR Shinbashi station, which offers great access to the rest of Tokyo.
Thank you for your great comments and we look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
100 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed August 11, 2013

Everything was perfect at this hotel - the rooms are beautiful, HUGE, service was excellent, breakfast was amazing. Location wise it is linked to rail and metro, but is a bit of a walk. However if you were lazy like me, a taxi ride to/from Ginza (main shopping / restaurant area) is only around 700 yen - which would be the best way to end a long shopping day :)

  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank QTSBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this review, August 18, 2013
Thank you for your comments and we are happy that you enjoyed your stay at our hotel.
Great to hear that you liked our spacious guest room and our breakfast service overlooking the Tokyo Bay.
Come back soon and we look forward to serving you again, hopefully in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 1, 2013

Traveled alone in Sept 2012 for 6 nights, I have to say it was one of the best hotels I've stayed at.

The hotel is fantastic in every way and I hope to come back in the near future.

Thank you to the entire team at Conrad Tokyo !

Room Tip: get up early for the fish market !!
See more room tips
  • Stayed September 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Blackstrobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this review, August 4, 2013
Very pleased to hear that you had an excellent stay.
We are happy to learn that you enjoyed your Room as well as our convenient location.
Yes, we are located right above the subway station called Shiodome on Oedo Line and within walking distance to the famous fish market. Glad that you appreciated our location!
Thank you for your great comments and we look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Tokyo

Property: Conrad Tokyo
Address: 1-9-1 Higashi-Shimbashi, Minato 105-7337, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Minato
#1 Family Hotel in Minato
#1 Romantic Hotel in Minato
#1 Spa Hotel in Minato
#1 Business Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Conrad Tokyo 5*
Number of rooms: 289
Official Description (provided by the hotel):
Welcome to the Conrad Tokyo hotel, where legendary Conrad excellence meets the calming and inspiring design of modern day Japan. The Conrad Tokyo hotel is conveniently located just 5 minutes from the famous Ginza Shopping Street. ... more   less 
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Also Known As:
Conrad Tokyo Hotel Minato
Conrad Hotel Tokyo
Conrad Hotel Minato
Minato Conrad
Conrad Tokyo Japan

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