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“Amazing hotel, wonderful service”
Review of Conrad Tokyo

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Conrad Tokyo
Ranked #1 of 116 Hotels / Ryokan in Minato
Certificate of Excellence
Reviewed July 18, 2013

Really, I have NO idea what some people complain about in in some of the reviews below! I and my husband stayed for a week here and couldn't find even a single thing to fault.

We took the airport limo bus from Narita to Conrad's door step. The lobby is in the ground floor, you need to take a lift to the reception in 28th floor, and from there another lift to your rooms. Check in lasted less than a minute. Ours was a super-spacious King suite with city view. The bed was super comfy, and two huge TVs, one in the bedroom and one in the living room, both rooms had city view of the river and the high rise buildings.

Service was very efficient and unobtrusive. Every day, after hectic sightseeing, it was bliss to return to an impeccably made room. The staff were available any time to answer our queries.

Reg food - The buffet breakfast, which was awesome, was served at China Blue restaurant. My husband found it a bit repetitive, but I didn't - the fruit / cornflake / bread / cold cuts / porridge / cheese / pudding stations were extensive, and the egg menu had 9 different options which offer variety. The food itself was very tasty, obviously, being made in a 5 star hotel!

Yes, the location is not fantastic, but that's hardly the hotel's fault! Minato is generally not the right place to stay, if one needs to be central.... To be near tourist sites, better to stay near Shinjuku or Shibuya. We knew Conrad was a business hotel, so we were prepared to tackle the transport connections (a metro map is a MUST, if you don't want to spend a fortune on taxis). From Conrad, we enjoyed daily metro rides from the Shimbashi metro station (15 min walk underground, starting from the Shiodome City center basement, located under Conrad).

The Shiodome city center has some reasonably priced, good restaurants (we had some dinners there). You can also walk, on the connecting bridge, to Ginza (10 min).

All in all, highly recommended!

Room Tip: I believe all rooms/suites are good. We stayed in 30th floor... since we were out all day, it was en...
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  • Stayed: July 2013, traveled as a couple
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2  Thank writingale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this reviewResponded July 22, 2013

Wow, what great feedback we have received from you!
Great to hear that you liked our spacious guest room and the stunning view over Tokyo Bay from your room.
Thank you so much for your comments on our service, which will be shared with the team.
Come back soon and we look forward to serving you again, hopefully in the not too distant future.

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1,401 - 1,407 of 3,043 reviews

Reviewed July 16, 2013

This is a very beautiful and newer hotel (built ~2007). I went on a leisure trip and while I loved the hotel itself, the location wasn't that great for me. There is nothing except business buildings around the hotel, no convenience stores, shops, restaurants, subway stations near by... I wouldn't stay here again, but if you were visiting co's like Softbank and Dentsu, definitely this is the way to go as it's right across them!

  • Stayed: July 2013, traveled solo
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Review collected in partnership with Conrad Hotels & Resorts
2  Thank Mimi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this reviewResponded July 22, 2013

Thank you for your comments and we are happy that you enjoyed your stay at our hotel.
We will certainly welcome an opportunity to serve you again in the near future.

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Reviewed July 13, 2013

Conrad tokyo was provide me and my wife exellent luxually being your self. with fullfill of enjoin our stay and all staffs are friendly and apporpriate. the facility from the bigining at the hotel entrance to the guest room was smoothly and comfortable. breakfast from in room dining and club lounge was great, the environment and asmophere was absolutely fantastic. due to our exprerience at the club lounge. food wase fresh and tasty.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Conrad Hotels & Resorts
2  Thank Tom S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this reviewResponded July 22, 2013

Thank you for your great feedback. We are so happy to hear that you had an enjoyable stay with us.Great to hear that you liked our club lounge and the breakfast.
We look forward to welcoming you back in the near future!

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Reviewed July 10, 2013

Conrad Tokyo is beautifully designed with wonderful rooms and views. The public spaces are very nice and a lot of space in the halls. My room had a soaking tub which overlooked the city. I loved the details and the room was quiet for great deep sleeping. The service was five star and everyone is polite and gracious. The service staff was trained to be not seen and not heard.

Lobby area dramatic with triple height ceilings; very nice to relax and have a cocktail. The food at the restaurant was very good and excellent for business lunch or dinner.

  • Stayed: November 2012, traveled on business
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2  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this reviewResponded July 15, 2013

What great feedback we have received here – thank you!
We are pleased to hear that you had a fantastic stay with us at the Conrad Tokyo.
Thank you for your great comments and we look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2013 via mobile

We only had one day in Tokyo, as part of an extended layover, so needed a place that would be both convenient and relaxing. The Conrad delivered on both accounts.

The location of the Conrad is very helpful for the early morning Tsukiji fish markets, which are perhaps a 15 minute walk away. The metro is nearby (you barely need to go outside) and if you take the Skyliner train in from Narita as we did then you can reach the hotel on the metro on a single metro line which is convenient.

We found the staff at the hotel to be very helpful. The concierge set us up for a wonderful dinner at a great restaurant for our one night in Tokyo, and the staff took care of briefing the cab driver for us too. One note: the lobby bar has a dress code - they made me go upstairs and change out of my sandals before they would serve us, which was annoying but a minor blip and not altogether surprising given the high-end nature of the hotel.

Overall, a good experience and one I'd be happy to repeat.

  • Stayed: July 2013
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2  Thank davefleet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this reviewResponded July 15, 2013

Thank you very much and we are happy that you had an enjoyable stay with us.
Yes, we are located right above the subway station called Shiodome on Oedo Line and also walking distance to JR Shinbashi station, which offers great access to the rest of Tokyo.
Thank you so much for your comments on our service, which will be shared with the team.
We certainly look forward to serving you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

We had a room on the 35th floor and the Panasonic view of the Tokyo Bay was awesome. The Hama Rikyu garden just looked beautiful as we were visiting Tokyo during the cherry blossom season in April. The room was big and beautiful, and the bathroom was spectacular! You could soak in the tub and open the shades and admire the view out of the window. The staff was excellent as well. Breakfast was marvelous with lots of options. I highly recommend this hotel if you have the money to spend.

We walked to the Hama Rikyu gardens, Tsukiji Fish Market and Ginza from this hotel.

Room Tip: Spend the money to get the higher floors with a view of the Tokyo bay.
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  • Stayed: April 2013, traveled with family
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1  Thank Dukkar D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this reviewResponded July 15, 2013

Thank you for your comments and we are happy that you enjoyed your stay at our hotel.
Great to hear that you liked our large guest room, the magnificent view over Tokyo Bay and the breakfast. We look forward to welcoming you back in the near future!

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Reviewed July 7, 2013

My second time to this fabulous hotel. Conveniently located, on top of the station. The staff can speak very good English and always provide great assistance. Room is big and quiet. You shouldn't miss their Buffet breakfast. You will be amused at the variety of food they provide you with.

  • Stayed: June 2013, traveled as a couple
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1  Thank YildizChoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this reviewResponded July 8, 2013

Very pleased to hear that you had an excellent stay.
It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your imputes about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments.
Thank you for your great comments and we look forward to welcoming you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Tokyo

Address: 1-9-1 Higashishimbashi, Minato 105-7337, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Minato
#1 Family Hotel in Minato
#1 Spa Hotel in Minato
#1 Luxury Hotel in Minato
#1 Business Hotel in Minato
Price Range: $401 - $1,181 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Tokyo 5*
Number of rooms: 289
Official Description (provided by the hotel):
Welcome to the Conrad Tokyo hotel, where legendary Conrad excellence meets the calming and inspiring design of modern day Japan. The Conrad Tokyo hotel is conveniently located just 5 minutes from the famous Ginza Shopping Street. Stay in contemporary luxury at the Conrad Tokyo. All 290 guest rooms and suites boast minimalist Japanese design, the latest technology and panoramic views over Tokyo. ... more   less 
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Also Known As:
Conrad Tokyo Hotel Minato
Conrad Hotel Tokyo
Conrad Hotel Minato
Minato Conrad
Conrad Tokyo Japan

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