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David H
New York City, New York

Modern Japanese Elegance

Review of Conrad Tokyo
5.0 of 5 bubblesReviewed Jul 11, 2013
Conrad Tokyo is beautifully designed with wonderful rooms and views. The public spaces are very nice and a lot of space in the halls. My room had a soaking tub which overlooked the city. I loved the details and the room was quiet for great deep sleeping. The service was five star and everyone is polite and gracious. The service staff was trained to be not seen and not heard.

Lobby area dramatic with triple height ceilings; very nice to relax and have a cocktail. The food at the restaurant was very good and excellent for business lunch or dinner.
Date of stay: November 2012
Trip type: Traveled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this review
Responded Jul 16, 2013
What great feedback we have received here – thank you!
We are pleased to hear that you had a fantastic stay with us at the Conrad Tokyo.
Thank you for your great comments and we look forward to welcoming you back soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,187)
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All reviews the executive lounge bay view fish market diamond member hamarikyu gardens turn down service walking distance shimbashi station four seasons amazing hotel impeccable service breakfast buffet concierge staff rooms are large japanese restaurant sushi business district
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Reviewed July 8, 2013 via mobile

We only had one day in Tokyo, as part of an extended layover, so needed a place that would be both convenient and relaxing. The Conrad delivered on both accounts.

The location of the Conrad is very helpful for the early morning Tsukiji fish markets, which are perhaps a 15 minute walk away. The metro is nearby (you barely need to go outside) and if you take the Skyliner train in from Narita as we did then you can reach the hotel on the metro on a single metro line which is convenient.

We found the staff at the hotel to be very helpful. The concierge set us up for a wonderful dinner at a great restaurant for our one night in Tokyo, and the staff took care of briefing the cab driver for us too. One note: the lobby bar has a dress code - they made me go upstairs and change out of my sandals before they would serve us, which was annoying but a minor blip and not altogether surprising given the high-end nature of the hotel.

Overall, a good experience and one I'd be happy to repeat.

Date of stay: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank davefleet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this reviewResponded July 15, 2013

Thank you very much and we are happy that you had an enjoyable stay with us.
Yes, we are located right above the subway station called Shiodome on Oedo Line and also walking distance to JR Shinbashi station, which offers great access to the rest of Tokyo.
Thank you so much for your comments on our service, which will be shared with the team.
We certainly look forward to serving you again in the near future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

We had a room on the 35th floor and the Panasonic view of the Tokyo Bay was awesome. The Hama Rikyu garden just looked beautiful as we were visiting Tokyo during the cherry blossom season in April. The room was big and beautiful, and the bathroom was spectacular! You could soak in the tub and open the shades and admire the view out of the window. The staff was excellent as well. Breakfast was marvelous with lots of options. I highly recommend this hotel if you have the money to spend.

We walked to the Hama Rikyu gardens, Tsukiji Fish Market and Ginza from this hotel.

Room tip: Spend the money to get the higher floors with a view of the Tokyo bay.
Date of stay: April 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank DukkarD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this reviewResponded July 15, 2013

Thank you for your comments and we are happy that you enjoyed your stay at our hotel.
Great to hear that you liked our large guest room, the magnificent view over Tokyo Bay and the breakfast. We look forward to welcoming you back in the near future!

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Reviewed July 7, 2013

My second time to this fabulous hotel. Conveniently located, on top of the station. The staff can speak very good English and always provide great assistance. Room is big and quiet. You shouldn't miss their Buffet breakfast. You will be amused at the variety of food they provide you with.

Date of stay: June 2013
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank YildizChoi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this reviewResponded July 8, 2013

Very pleased to hear that you had an excellent stay.
It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your imputes about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments.
Thank you for your great comments and we look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2013 via mobile

Excellent hotel. Good location for business trips. If you are traveling on leisure it is still a good option.

Amazing lobby located on the 28th floor.

JR station Shinbashi is just a 5-8minute walk. Exite the hotel on 1st floor and take the electric stairs up one level. By the way there is an ATM machine in the mall upon exiting the hotel. Walk towards the U line and pass the entrance. Continue walking pass the bridge and just walk following the signs to the station.

Date of stay: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank MU959
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this reviewResponded July 8, 2013

Thank you for your great feedback. We are so happy to hear that you had an enjoyable stay with us.We highly appreciate your comments about our convenient location, which is above the subway station called Shiodome on Oedo Line and within walking distance to the famous Ginza shopping area.Come back soon and we look forward to serving you again, hopefully in the not too distant future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2013

This is a good property, and as other reviewers have noted the staff are well trained and pleasant to deal with. I did not particularly care for the layout of the hotel with having to get a lift even to the lobby, but appreciate if you want the views then you have to go up high.
Our suite was spacious and well designed and the generous walk in wardrobe was a bonus. On close up inspection wear and tear was obvious on the soft fabrics in the rooms but cleanliness could not be faulted.
My main issue during our stay was that Louis Vuitton was holding some kind of sales event in the hotel and had taken over various parts of the premises. This resulted in the executive lounge being moved to a ground floor meeting room. I disliked the feeling of staying in a Louis Vuitton shop for several days and the numerous Louis Vuitton staff running around had neither the grace nor manners the hotel staff had.
Lastly while I know it is common place in Japan, after paying the high room rates, it is wrong to have to pay extra to use the swimming pool.

Date of stay: June 2013
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank dcp_7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this reviewResponded July 8, 2013

Thank you very much for taking the time to provide us with your valuable feedback.
Your valuable comments regarding our service on the executive lounge and pool price have been well noted and shared with our respective managers to ensure there will be no re-occurrence in the future. Thank you for letting us know.
We would hope that you would consider giving us a second chance to make amends and so we look forward to an opportunity to welcome you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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