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“Best Suite ever”
Review of Conrad Tokyo

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Conrad Tokyo
Ranked #1 of 117 Hotels / Ryokan in Minato
Certificate of Excellence
Reviewed June 7, 2013

I had the privilege of staying at the Royal Hamarikyu Suite for 6 nights. It was the best experience that my wife, my baby and I had in very long time.
Very spacious Suite, but if you think in the regular size of Suites in Tokyo, this was extra extra spacious. Two rooms, the main one with a King size bed, and the second one two twin beds.
The living room, dinning room was enough to have a small party.
And the best, the view over Hamarikyu Gardens and Tokyo Bay. I just stared for minutes in the morning and in the evening with the lights of the city.
My baby received a present every day, either a rubber duck for the bath or a traditional teddy bear.
Nesspreso Machine made our mornings thanks to that wonderful quality coffees and the mini (maxi) bar had good selection of wines and beer for late evening.
Attention from staff could not be better. And if that was not enough, the location is just the best for tourism. I hope I can go back soon.

Room Tip: I don't know the other rooms, but The Royal Hamrikyu Suite is just the best Suite I have ever be...
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  • Stayed: April 2013, traveled with family
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1  Thank Nieto123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this reviewResponded June 16, 2013

Wow, what great feedback we have received from you!
Thank you so much for your comments on our service, which will be shared with the team.
Great to hear that you liked our spacious guest room and the stunning view over Tokyo Bay from your room.
Come back soon and we look forward to serving you again, hopefully in the not too distant future.

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1,456 - 1,462 of 3,084 reviews

Reviewed June 6, 2013

The views from the lobby lounge and restaurants on the 28th floor of the building (where the hotel starts) are most inspiring. The Japanese restaurant is truly outstanding, the Chinese excellent, and the Western very good. The breakfast buffet shows fine taste indeed. My room was spacious, intelligently-designed, with a superb view, and everything functioned well. Better than all these material factors was the hospitality of the Japanese staff (especially those who have not already worked in North-America), whose authentic Japanese qualities move our hearts.

Room Tip: You must choose between downtown and harbour views -- they differ fundamentally, but both are appeal...
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  • Stayed: April 2013, traveled on business
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Thank Morten B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this reviewResponded June 16, 2013

Thank you for the fabulous comment. We are happy that you were delighted with your stay.
Great to hear that you liked our large guest room, the magnificent view over Tokyo Bay and the breakfast.
Thank you so much for kind words for our staff, who really appreciate your comments.
I certainly look forward to welcoming you back to the Conrad Tokyo soon. Thank you again.

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Reviewed May 31, 2013

Stayed here for one night. Great experience from check-in to check-out. Friendly staff that speaks English well. Beautiful, clean, and spacious rooms. Modern bathroom with excellent soaking tub. Located within walking distance to Ginza, Imperial Palace, and Tsukiji Fish Market (especially convenient if you intend to attend a 5AM fish auction!) Will definately stay here again in the future.

  • Stayed: May 2013, traveled as a couple
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1  Thank Saiklo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this reviewResponded June 9, 2013

What great feedback we have received here – thank you!
We are pleased to hear that you had a fantastic stay with us at the Conrad Tokyo.
Yes, we are located right above the subway station called Shiodome on Oedo Line and also within walking distance to the famous Ginza shopping area. Glad that you appreciated our location!
I certainly look forward to welcoming you back to the Conrad Tokyo soon. Thank you again.

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Reviewed May 29, 2013

Had a great 24 hours in Tokyo as expected. Japanese people, I've decided, are the most polite people on the planet, and I wonder what kind of world we would have if everyone behaved in this way. As a result of this social construct, it's easy to have a 5 star experience. Why? People go out of their way to make sure you are okay. It's almost a bit awkward.

We were annoyed because we booked on expedia and the "all-inclusive" rate was NOT what I got charged. There ended up being an extra $50 "extra-person" charge for my wife which is insane, and the taxes were another $85. Barring surprises like this, this is an amazing experience. I suggest you book direct with Hilton.

Room Tip: Get a bay view room. But only if it's the same price as city-view. Not worth the extra $
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  • Stayed: May 2013, traveled as a couple
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Thank africantraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this reviewResponded June 9, 2013

What great feedback we have received here – thank you! We are pleased to hear that you had a fantastic stay with us at the Conrad Tokyo.
Thank you so much for kind words for our staff who really appreciate your comments.
Your valuable comments regarding expedia bookings have been well noted and shared with our respective managers to ensure there will be no re-occurrence in the future. Thank you for letting us know.
Otherwise, we trust you had a nice stay with us and we certainly look forward to an opportunity to welcome you again in the future.

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Reviewed May 29, 2013

I had the pleasure of staying at the Conrad Tokyo for 4 nights with my sister and friends. As expected the overall experience of staying at the Conrad is excellent. Location of the Conrad is great with easy access to transportation and walking distance to Tsukiji, Ginza, Hamarikyu Garden, etc. Hotel was sold out during our stay yet we did not feel lack of attention at all, staff was wonderful and were able to help with all of our requests including last minute dinner reservations. The only thing that they could have done better was to have more variety at breakfast. That is at the complimentary continental breakfast that we received for having gold status with Hilton.

  • Stayed: May 2013, traveled with family
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Review collected in partnership with Conrad Hotels & Resorts
Thank greendx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this reviewResponded June 3, 2013

What a great feedback we have received from you!
The team and I are absolutely happy to hear that you had such an enjoyable stay here at the Conrad Tokyo.
Great to hear that you liked our large guest room, the magnificent view over the Tokyo Bay and the breakfast.
Look forward to welcoming you back in the near future!

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Reviewed May 28, 2013

To begin, let me agree with what has been stated earlier in these reviews. The Conrad Tokyo is an exceptional hotel. Spacious rooms, comfortable bed, spectacular views of Tokyo Bay and the garden through full-length picture windows, and service that is even a cut above the generally fantastic level that you encounter just about everywhere in Japan. That said, we had an extremely difficult time locating the hotel. We arrived at Shambashi station and found that the Shiodome in which the Conrad is located is not just a single building, but rather a complex of many buildings. There is no signage anywhere near the station that points to the Conrad, and people we asked for help (e.g. the workers at the Starbucks) had never heard of the Conrad. After wandering around for nearly a half hour, we finally located the hotel. Later we discovered that there is a monorail that runs from Shimbashi station to the Shiodome station. This would have made our arrival much easier, as the Shiodome station is very near the Conrad, although signage even that close to the hotel leaves something to be desired. Our tribulations continued later in that first day when we attempted to take a taxi from Ginza back to the Conrad. The driver had never heard of the hotel, and, even with the aid of the hotel address (which we provided) and the taxi's GPS, we spent another half hour driving around the Shiodome complex before finally finding the Conrad entrance. Unfortunately we had a similar experience the following day when another taxi driver also was unfamiliar with the Conrad and spent fifteen minutes circling the Shiodome before finally locating it. Our problems with the taxi drivers were not language-related. My wife speaks fairly fluent Japanese and communicated with the drivers in their language. Other than our problems with finding the hotel, the Conrad was a wonderful experience, and one that I would hope to be able to repeat on a future trip to Japan.

Room Tip: As has been stated many times, request a bay-view room
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  • Stayed: May 2013, traveled as a couple
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1  Thank JonL18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Gregor Andréewitch - General Manager at Conrad Tokyo, responded to this reviewResponded June 3, 2013

Appreciate your feedback on your experience when you tried to get to the hotel from JR Shinbashi Station. It certainly helps us better understand our guests’ experience. So sorry to hear that some taxi drivers did not know where we are located and we understand that some taxi navigation systems have not been updated fully, as we are still one of the fairly new hotels in Tokyo.

Yes, we are located right above the subway station called Shiodome on Oedo Line and in the walking distance to the JR Line and Ginza Line, which many or our guests appreciate. We hope that next time our Concierge Team can have an opportunity to provide you with more information prior to your visit.

We are so happy that you are happy to stay with us, otherwise and thank you very much. Please come back soon again!

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Reviewed May 26, 2013

My wife, two-year-old daughter and I spent three nights at the Conrad earlier this month - our third stay here in the past two years - and were again blown away by the kind and courteous staff. The concierge was extremely helpful and knowledgeable, and the wait staff in the restaurant made us feel like returning family. Make sure to get a room with the bay view - it's worth the extra cost - and get a package that includes breakfast. The breakfast is one of the few hotel breakfasts I've ever had that is worth the price. The Japanese bento-style breakfast is amazing! It's also extremely convenient if you're comfortable with Tokyo's train system - you can get directly there from both Haneda (only 25 mins.!)and Narita without ever going outside. We've stayed at many different hotels in Tokyo (including the Peninsula, Mandarin & Grand Hyatt) and this is our top choice.

  • Stayed: May 2013, traveled with family
    • Value
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Review collected in partnership with Conrad Hotels & Resorts
Thank D1eg0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this reviewResponded June 3, 2013

Thank you very much for your great feedback and we are very happy to hear that you had an enjoyable stay with us here at the Conrad Tokyo.
Delighted to hear that you enjoyed the service and facilities the hotel has to offer.
Certainly look forward to welcoming you back to the Conrad Tokyo soon. Thank you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Tokyo

Address: 1-9-1 Higashishimbashi, Minato 105-7337, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Minato
#1 Luxury Hotel in Minato
#1 Spa Hotel in Minato
#1 Family Hotel in Minato
#1 Business Hotel in Minato
Price Range: $398 - $1,190 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Conrad Tokyo 5*
Number of rooms: 289
Official Description (provided by the hotel):
Welcome to the Conrad Tokyo hotel, where legendary Conrad excellence meets the calming and inspiring design of modern day Japan. The Conrad Tokyo hotel is conveniently located just 5 minutes from the famous Ginza Shopping Street. Stay in contemporary luxury at the Conrad Tokyo. All 290 guest rooms and suites boast minimalist Japanese design, the latest technology and panoramic views over Tokyo. ... more   less 
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Also Known As:
Conrad Tokyo Hotel Minato
Conrad Hotel Tokyo
Conrad Hotel Minato
Minato Conrad
Conrad Tokyo Japan

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