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Traveler rating
1,614
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22
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All reviews shimbashi station fish market great hotel tsukiji market excellent location family mart convenient location ginza shopping district within walking distance haneda airport easy access hamarikyu gardens limousine bus mt fuji japanese restaurant japanese standards convenience store
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Reviewed August 7, 2019

Good location and excellent accommodations. The breakfast buffet was particularly good. The staff was welcoming, multi-cultural and very helpful in arranging for our luggage storage and forwarding which eased our train travel and stops along our way down the Tokaido to Kyoto. The Park is near the Hamarikyu Gardens and the aforementioned IBrew Craft Beer which has approximately 30 beers on tap along with tasty snacks.
Now, the Miyazaki animated clock is like nothing you have ever seen before and pulls in quite a crowd breaking out their phones to enjoy the show staring 4 minutes before the hours of noon, 15:00, 18:00 and 20:00. The design is said to be inspired by "Howl's Moving Castle."

Date of stay: October 2018
Thank Daniel J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2019

We booked through booking a room for two adults and two kids(2-5 years old). The fee for a room with kids is higher and we payed for it as obviouoy we need something bigger with kids than a doble room. When we arrived there they gave us a room with 2 single beds, when we asked to have at least a crib or an extra bed, they said we have to pay again an extra fee. We showed them that we paid extra to have the 2 kids however they insist that if we want a bigger room, an extra bed even a crib we have to pay again. They kindly with a big smile suggest us that either we pay extra or we can leave the hotel. As it was high season there were no hotels available. It was the most awful experiencie to arrive at a hotel, we felt cheated and robbed. They also speak terrible English, was super hard to understand. A hotel with this category they should request their employees or at least their managers at the reception to speak English.

Date of stay: August 2019
Trip type: Traveled with family
Thank Patriciamata30
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2019

We continue to return to this hotel because of its location. Yes, it is expensive, and yes, the standard rooms are small, but if you ask you can get a room with a terrific view over the Hamarikyu Gardens and the site of the Tsuji Market. It is incredibly clean and efficient, and yes, we would stay again. Though it was disappointing not to be welcomed back for our fourth visit.

Room tip: Ask for a good view, once we didn't and got a view of the next door building.
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank J-J2030
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2019

I had such a wonderfull time in this hotel/skyscraper. The reception staff were very friendly, and have accomodated me with returning some of the things I left in my hotel room after my departure back to Europe. I felt like the room was very big and tidy, and there was a beautiful view over the city.

The Ginza/Shimbashi area is very close to many of the other interesting areas in Tokyo, and so it was super easy to get around.

I would truly recommend this place to anyone who is travelling to Tokyo, and I will definetly be staying there again.

Date of stay: July 2019
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank Maha K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2019

Overall, a very nice facility, worthy of five stars.

I've previously stayed in the area, but not in this hotel - but the RPH's junior suite was a good choice for a family of 3 (triples being rare in Tokyo, and often cramped when available).

One criticism: I greatly appreciate that the hotel provides English signage, but some of it is comically bad (see the photo of the laundry instructions). At a hotel of this level, the translations should be professionally vetted.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
3  Thank jsilvers
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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