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“if you have business in Minato-ku, make it a pleasurable stay at the Grand Hyatt”
Review of Grand Hyatt Tokyo

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Grand Hyatt Tokyo
Ranked #4 of 111 Hotels / Ryokan in Minato
Certificate of Excellence
San Francisco, California
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“if you have business in Minato-ku, make it a pleasurable stay at the Grand Hyatt”
Reviewed February 9, 2013

I recently traveled to Tokyo for a week in the Japan office of our company. Although I debated staying somewhere else where I would need to commute to get in, I decided to just stay at the Grand Hyatt as it's right next to (adjoining) the Roppongi Hills Tower complex where the office is at. The room was a normal size for any large Asian city, small by US standards of course. The facilities and service were outstanding. I had the opportunity to use the spa and pool every morning. It's run extremely well as you'd expect. If you have the chance, go in the morning and have a swim and then enjoy the spa area. It's extremely relaxing and helps with any travel fatigue.

I stayed for over a week, that and my Hyatt passport membership got me invited (I believe) to a cocktail hour hosted by the hotel GM. It was a nice enough affair, and I had the opportunity to meet people that I frankly would've not met if left to my own devices. Mostly western foreigners, but most with interesting stories and experiences.

There are many good food options in and next to the hotel. If you like Chinese food, there's an excellent restaurant called Hong Kong Sago in the Ropponghi Hills complex. The hot and sour noodle soup is a must try.

  • Stayed October 2012, traveled on business
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Helpful?
3 Thank Ruei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (200)
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Dusseldorf, Germany
Level 6 Contributor
357 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
Reviewed January 25, 2013

After the opening of many luxury hotels in Tokyo, the Grand Hyatt may not be the best or nicest hotel in Tokyo, but still one to consider.

The location in the Roppongi Hills complex is one of its assets. Plenty of dining and shopping options, and not far from either Shibuya, Shinagawa or Ginza. The only downsides are an infrequent limousine bus service and a bit of a walk to the next train station.

The ambience of the hotel is modern and simple. If you like art deco style hotels, this is not for you. The rooms are nice and very well equipped with a lot of attention to details, but appear a bit bland for my taste. Entering the room, you are definitely not wowed. However, the bathrooms are big and very nice. And you do feel comfortable and sleep well.

Even if one is not entirely impressed by the rooms, they make up for it in service. Staff are very friendly, quick and competent. Great and helpful staff in the club lounge. Simply service of the highest level.

Had breakfast both in the restaurant and the club lounge. Selection and quality are good.

To sum it up - the Grand Hyatt is a solid choice among Tokyo's luxury hotels and one of my favorites, if on a good deal.

Room Tip: Try to get a room above the 10th floor. Some rooms on the 8th and 9th floor have NO view at all.
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  • Stayed January 2013, traveled on business
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    • Cleanliness
    • Service
Helpful?
3 Thank Michael-Traveller-JP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, England, United Kingdom
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 25, 2013

This was the second time I have stayed at the grand Hyatt. I was only In Tokyo for 11 hours which was a shame because the hotel is so good.

I got upgraded to a suite and the staff are really friendly.

The rooms are big, well equipt. The manager even left a hand written note in the room with a free bottle of wine and some fruit which was a lovely touch.

I had dinner at The Oak Door in the hotel which I would highly recommend.

  • Stayed January 2013, traveled as a couple
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Helpful?
1 Thank Clinton O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level 5 Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 24, 2013

The only good thing this property has going for it is if you are a Hyatt Passport member, this Hyatt is actually in a convenient location. The Park and Hyatt Regency are both in a part of Shinjuku where you need to get on a bus or a cab.

The rooms are nice. Nothing pops at you. The staffing is great so you dont ever wait too much for anything. But other than that, there is nothing too serious about it. I have stayed here and its convenient since you can walk right into Roppongi Hills right next door. The size of the room is standard for US hotels. Huge for Japan standards. the bathrooms etc. I got it here for about $350 / night. For about $250, i could have stayed at the ANA Intercontinental right down the street. the rooms there are a bit smaller but for 100 bucks less, I could have done it. But in the end, I needed to use the Hyatt stay for status.

The Food and Beverage portions are nothing exciting to be honest. There is the convenience factor since the location is so well placed but seriously, otherwise, not too much else going on. For the price, you can find better value at other locations with the typical famous good ole japanese customer service. Even the Westin in Ebisu came in a little bit cheaper. But in the end, its a solid 4 star. SOLID.

  • Stayed December 2012, traveled with friends
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Helpful?
1 Thank Yasuo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
65 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed January 23, 2013

The Grand Hyatt Tokyo doesn't disappointed. Granted, it's not the cheapest of hotels but you certainly get the quality and level of service you pay for.

I was exceptionally impressed by the level of service offered – attentive, polite and intuitive – this is really what 5-star service is about.

The hotel itself was modern, new and spotless. Furnishings are of a high quality. These little touches set it apart from the usual 5-star hotels:

- Low intensity night-lights by the bed that provide a soft glow in addition to the usual bedside lights
- Master control of lights by the bed
- Remote-controlled blinds
- International converter for the socket
- Gently sloping floor of the shower

I’d say the only thing lacking was an iPhone docking station next to the bed.

The Grand Hyatt is connected to a shopping mall, and is walking distance to an area where there are loads of small, understated restaurants serving excellent food.

The location for breakfast is lovely, and they do serve an adequate selection of local and continental breakfast options.

  • Stayed January 2013, traveled on business
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Helpful?
2 Thank Dashador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muscat
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 22, 2013

I stayed at Grand Hyatt Tokyo in January 2013, unfortunately only one night. Grand Hyatt is located in Roppongi Hills, right next to a stylish shopping center with all big brands as well as the Mori Tower with a fantastic Art Gallery-Museum. As for the hotel, expect a typical Hyatt - fresh, wonderful design paired with fantastic service. Even it is a Grand Hyatt, the quality of service can compare with any Park Hyatt, staff is very well trained and perfectly groomed. The rooms are very comfortable and spacious with understated design in very calming colors. The bed is extremely comfortable with high quality linen. For dinner head to The Oak Door for premium meats, the steak was delicious and the Italian Sommelier is not just offering the perfect wine pairing but also entertaining you at the table - we had a wonderful meal.
All in all, I would return to this hotel immediately again and can recommend it highly to anyone who would like to stay in this part of town.

  • Stayed January 2013, traveled solo
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Helpful?
1 Thank GrafvonBeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 4 Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 22, 2013

The Grand Hyatt Tokyo has very high standards and the hotel is really well designed. The fact that it's more or less built into a mall with many restaurants makes it very convenient if you don't fancy one of the very nice, but also more expensive 10 or so restaurants in the hotel. On a rainy day you can even walk through the mall to the metro and then easy get around the city.

We really enjoyed our stay.

Room Tip: I would recommend a room on one of the higher floors to get a nice view of this great city. There...
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  • Stayed December 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Karsten G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Tokyo

Property: Grand Hyatt Tokyo
Address: 6-10-3 Roppongi, Minato 106-0032, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Akasaka / Roppongi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Minato
#3 Business Hotel in Minato
#4 Luxury Hotel in Minato
#4 Spa Hotel in Minato
#5 Family Hotel in Minato
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Grand Hyatt Tokyo 5*
Number of rooms: 387
Official Description (provided by the hotel):
An award-winning luxury hotel centrally located in Roppongi Hills, a multi-use complex housing 200 shops and restaurants, a cinema, an art museum and an observatory overlooking the city skyline. Roppongi Station is just a three minute walk away and the hotel is a 40 minute limousine bus ride away from Haneda Aiport and a 90 minute ride away from Narita Airport (charges apply). Grand Hyatt Tokyo offers ten restaurants and bars widely acclaimed for their authentic gastronomy that feature an incredible variety of international cuisine including French, Italian, American, Chinese, and Japanese sushi, teppanyaki and seasonal kaiseki fare. Enjoy al fresco dining at one of the open-air terraces or listen to live music in the chic jazz lounge Maduro. The stylish and modern rooms incorporate warm wood furnishings and Japanese aesthetics into the design and feature a spacious bathroom with an invigorating rain shower and a deep soaking limestone bathtub that allows guests to relax after a long day. In addition, the room is equipped with a flat-screen TV, a DVD player, a safety deposit box, a laptop charger, a minibar and Japanese yukata robes and complimentary mineral water is provided. Book a room with club-access for additional benefits in our Grand Club lounge such as complimentary breakfast and evening cocktails. Complimentary Wi-Fi is available throughout the hotel and guests also have access to the business center on site. Guests can find inner harmony with rejuvenating spa treatments and massages that incorporate Japanese healing traditions at the Nagomi Spa and Fitness Center or relax by the red granite indoor swimming pool. ... more   less 
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Also Known As:
Grand Hyatt Tokyo Hotel Minato
Grand Hyatt Minato
Grand Hyatt Hotel Tokyo
Hyatt Tokyo
Minato Hyatt
Grand Hyatt Tokyo Japan

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