The entire hotel is way too dark, the front desk and lobby employees are rude and poorly trained, couldn't make any international calls, we sat in the virtually unlighted room for two hours before we could move to a room with decent lighting, their location requires a taxi to get to anywhere, their website says 1 km to Ebisu Station and in reality they look incredulous and say need taxi and drive for 15 minutes, no airport shuttle despite being a Sheraton in the vicinity of the airport shuttle route in Tokyo, unimpressive management overall and their rooms are overpriced. It was so appalling that we got in at 4pm the first day and left quickly after breakfast at 9am the next morning. The manager there did give us free temporary cell phones and room service dinner to compensate for the faulty mechanics.
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- Also Known As:
- Sheraton Tokyo
- Sheraton Minato
- Minato Sheraton
- Sheraton Miyako Hotel Tokyo Japan