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Reviewed January 1, 2012

I have stayed in this hotel many times visting Tokyo. The Miyako is not the newest and most flashy hotel in Tokyo but it do have style and carries it´s age with great dignity.
The fact that the hotel dates all the way back to 1979 is not visble at all. Lobby is big and spacious and offer good and comfortable seating areas that does not require you to order a drink or food. Styling is elegant contemporary and calm with a subdued color scheme in earth color which works well and both look inviting and luxurious. Service is attentive but not in anyway intrusive and staff is very helpful and always greats you with a hello and a smile. The lobby area is meticulously maintained and during my last stay I one several occaisions noticed staff cleaning various parts specific parts of the decor such as railings moldings and other small details. The only let down in the lobby is that some of the couches have upholstry thats is somewhat worn and in need of upgrading.

Check-in was quick and my SPG Gold membership was recognized and resulted in a room upgrade to higher floors of the hotel where the SPG floor is located.

The room was nicely decorated in a contemporary design finished in the same color scheme as the lobby. We found the bed to be very comfortable and the room was clean and well maintained. The view from the window faced the park outside the hotel which offered a nice green view which is nothing to take for granted in Tokyo.


There are however two let downs with the room, one is the lack of WIFI internet which means that you are confined to sit at the working desk area of the room when using internet and that using a smartphone with WIFI is impossible. The second let down of the room is the bathroom which is quite small and one thing that shows the hotels age. The joints between the tiles are discolored in some places and one tile was even cracked. The bathtube and fixtures and toilet are outdated and are starting to look a bit tired and worn. I would definetly say that the batrooms are in need of an refurbishment.

Some of the lower floors do have refurbished bathrooms but these are unfortunately done in a rather boring and somewhat design.

Breakfast can be had in three restaurants located on the lobby floor and basement. There are 3 choices, breakfast buffée, traditional japanese breakfats and a regular breakfast ala carté.

The breakfast buffée offers a good selection of both warm and cold servings. Quality of vegtables, fresh fruit pastries and other offerings where high.

I read some reviews here suggesting that the location of the hotel is a bit of. This is not something I can agree on. The hotel offers a free shuttle bus every 15minutes to Meguro Station which has access to the JR Yamanote line, from where basically all of Tokyo is within reach., for instance Shibuya, Shinjuku, and Shinagawa is just 8-15minutes away by train Also close to the hotel (about a 5minute walk) is the Tokyo Metro Shirokanedai station.

Bus ride takes about 7minutes and if you rather fancy a 15 minute walk the Shriokanedai area where the hotel is located is a pleasant are with a nice mix of small shops serving every day life and nice residential buildings as well as parks and green areas. In fact Shirokanedai is considered one of the better and more upscale areas of Tokyo popular both with Japanese and expats. The area around Meguro station offers a good selection of nice restaurants at moderate pricelevel.
The fact is in my opinion that the size of Tokyo makes it impossible to be close to everything and because of this, the area where the Miyako is located offers a good mix of closeness to various parts of Tokyo combined with the nice more tranquile surroundings and human scale of the area.

After a long day in Tokyo I often find it nice to come back to this area which is quiter and not so busy as the many other parts of the city.

In conclusion I would say that the Sheraton Miyako offers great value and a great stay in a good location. There are small issues such as the the bathrooms in need of refurbishment but regardless overall this hotel is a real gem.

Sure there are hotels that are newer and fancier such as for instance Conrad which I have also tried, or other famous hotels such as Park Hyatt and Mandarin Oriental, however these hotels come at rate usually more than twice the rate of the Miyako.

I have stayed at various hotels in Tokyo over the years and In my opinion the Miyako offer moderate pricelevel and ab outstanding quality which is hard to match without paying twice as much.

  • Stayed: October 2011, traveled as a couple
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1  Thank LLTSINH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2011

The Sheraton Miyako tries it's hardest to provide good service but just seems handicapped by an ageing infrastructure. Options for eating outside of the hotel is limited with the closest being around the Shinagawa precint (about 850 yes in a taxi). The rooms are a little stuffy. As a business hotel this hotel lacks the basics with very slow internet compared to most Tokyo hotels. There are no irons in the room and on 2 occassions I was told that there was not one available and they couldn't tell me when another would be ready. This is not something you want to hear at 8am in the morning.

Also, in order to use the gym or pool one needs to pay unless you're a SPG preffered guest.

All in all. Best give this one a miss unless you get a very good deal.

  • Stayed: December 2011, traveled on business
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2  Thank possum3272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2011

We stayed 3 nights at the Miyako, on a vacation trip. The hotel is rather nicely situated, there are subway stations within walking distance and a shuttle bus to the nearby Shinagawa station. Although not very recent (I stayed there twice before, on business trips) the rooms are clean and comfortable. Staff was helpful and friendly, the concierge helped us arrange our schedule. The restaurants are very nice, although not cheap. Excellent food.

  • Stayed: March 2011, traveled with family
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Thank JPA5300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2011

It is Sheraton Group, but don't expectct big Shearton hotels in the US. It was originally an independent hotel (Miyako Hotel) founded by a Japanese company, and it just happened to be bought by Sheraton. So, Gym is very very small ( just a couple of running machines, exercise bikes, etc). Location is a bit awkward (nothing in walking distance, but Tokyo is a big place). There is shuttle bus to Meguro Station, but you have to take train to go to shopping district etc. so, unless you can read, speak Japanese and know a way around, you should get on a tour bus with English speaking guides. (dont expect taxi drivers to understand English). Service is very good (as all Japanese hotels), rooms are very comfortable.

  • Stayed: November 2011, traveled solo
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1  Thank kki_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2011

I recently stayed at this hotel twice. Once for 7 nights and another stay for 1 night. I am also a SPG Platinum.

During my 1st stay, the service received at front desk was mediocre. I wasn't explained my Platinum benefits and a question about receiving an upgraded room (per Plat bennies) was just met with a yes.

Room
The room received was upgraded to a Deluxe (I believe). However, this is not the normal Platinum upgrade. After 2 calls to the Service Express line, they finally got back to me 20 minutes later to explain I'd have to move 3 times in order to get the normal upgrade. They also offered a smoking room instead. This was obviously not going to fly but they also didn't bother to explain this to me at check-in. Arguably, there are a ton of weddings during the weekend we were there and that was probably the reason. However, I'm surprised they didn't proactively explain they were sold out rather than hope I wouldn't notice.

The deluxe room itself is smallish for this level of hotel. While larger than the Sheraton Miyako Osaka, it was of a "regular" size compared to the Westin Tokyo. Furnishings looked dated and the bathroom was quite small. The bed was a bit softer than what we're used to. As a Platinum, internet is free.

For the bathroom, the shower reminded me of those old "navy shower heads" for those of you who know what I'm talking about. Definitely not the Heavenly Shower I'm used to. All toiletries (and extra toothbrushes, comb, etc) are included.

During my second stay, I received an identical (Deluxe) room. Seeing that it was only for 1 night, I didn't bother to make it an issue.

Restaurant (Shi-sen)
As a Platinum, the breakfast buffet at Shi-sen is covered every day. There were the average Western choices as well as a single dimsum choice. Also included are breads and fresh fruit. Overall choice was decidedly average. There was enough but got boring after a few days. Definitely far fewer choices than the Westin Tokyo. There was one problem for breakfast - my wife had a piece of plastic in her Iberico ham slices. We brought it up to the manager and he apologized. More importantly, after that incident, we noticed the way they displayed the ham indicated they were much more careful with this.

Bamboo lounge
From 10 am to 8 pm (I think), Platinums get free drinks at the Bamboo lounge. There are smoking and non-smoking sides but there's nothing really separating the two. While Japan is making an effort at more non-smoking places, this obviously doesn't shield the non-smokers. As for the free drink menu, it's a condensed version of the regular drink menu. It's got enough for non-alcoholic but there was a clear lack of a wine selection. We were there twice and service was very good both times.

Shuttle bus
There's a shuttle bus that leaves every 15 minutes from the hotel. In the early morning, it's a drop-off service only to Shinagawa station and after 10 am, it's a return service to Meguro station. This was definitely convenient and we never found the shuttle to be completely full - even though there were obviously some locals who used this shuttle as well. We would often take the shuttle to Meguro and back for dinner. I found this much more convenient than using the Sky-walk at the Westin Tokyo.

Service
Other than the hiccups at check-in, service from everyone was excellent. It's probably what saves the hotel. There really wasn't a lack of English skills. The Concierge is truly excellent.

Overall thoughts
There aren't that many Starwood choices in Tokyo and it's either the Sheraton Miyako or the Westin Tokyo. While there are some aspects that I found better than the Westin, I would rate the hotel itself as "3 stars" while the service gets "5 stars". That averages out to "4 stars". However, if the Westin Tokyo is around the same price range, go for the Westin. It's a far better hotel.

Tips
1) There's a great discount liquor store at Meguro station called Nishikawa. Just beyond that is a Family Mart and a little further than that is a discount drug store - Ippondo.
2) For Meguro station, make sure you also check out the East exit as there are quite a few shops and restos on that side.
3) At Atre 2 (Meguro station), there are quite a few good restos. There's also a great kaiten sushi place.
4) If you need to go to Haneda, you can make your way to Shinagawa station and take the Express train (500 yen). The train takes about 20 minutes. An excellent deal.

  • Stayed: December 2011, traveled as a couple
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3  Thank Braindrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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