We have just returned from a three night stay at this hotel - our first time to Tokyo and Japan. The hotel itself is really lovely, with the room (City Queen) an adequate size for the time that's spent there.
On reading earlier reviews we requested a room away from the many train lines, which was granted. The view was still awesome - of the bay and the Hamarikyu gardens (you must visit these gardens, easily accessible from the subway under the hotel (exit 7 or 8) and walk over the overpass. You can then get the ferry to Asakusa from the gardens. There's a great tea house and bridges within. Whilst we could still hear the hum of the trains from the two train lines below (31 floors below), it would probably have been unbearable on the other side of the hotel, where I think I counted 6 or 7 train lines - and they NEVER STOP! However, you would get THE best view of Tokyo Tower and at night that's pretty spectacular. (You can visit this Tower until 10pm nightly - a must see also) The size of the city is truly unimaginable until you get up there!
The jazz in the lounge in the evening was fantastic. Different every night or so.
As per earlier reviews, mostly we found the staff to be extremely efficient and friendly, only one did we find a little unfriendly, but not so much to notice.
We had the breakfast on the last morning, and at 22,000 YEN wasn't overpriced for the selection, but the food was uninspiring and cold. The other mornings we took an earlier reviewer's advice and went to Vie de France underneath the hotel in the subway. For directions: if you're heading out of the hotel to the trains, it will be on your right in the building next door.
My only complaint would be the directions on the hotel's website about finding the hotel. As the Limousine Bus from the aiport stopped it's route to this hotel ealier than our arrival, we got off at another stop and got a cab. The cabbie didn't know where the hotel was and I ended up finding it for him. The hotel has a great map for finding your way to the subway and JR lines, and back again, but you get that AT the hotel, not off the website. It would be soooo helpful to have it before so you could just get the Narita Express from the aiport. (We did this on our way home and I would get the train every time over that hideous Limousine Bus)! And, if you have a JR pass, and it's still valid, the train journey is free!
Hope this all helps! I could go on.....but won't....
Have a great trip to Tokyo!