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“Yes, but” 4 of 5 stars
Review of Hotel Okura Tokyo

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Hotel Okura Tokyo
Ranked #11 of 106 Hotels / Ryokan in Minato
Certificate of Excellence
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Yes, but”
4 of 5 stars Reviewed March 23, 2013

I was booked for 1 night at the Okura and booked at the Grand hyatt for the rest of my stay. The lobby is, grand, splendid. Unfortunately the room, although nice, do not render justice to the elegance of lobby. You could feel that at one time in the past this had been a sumptuous place. My room was very nice, but not comparable to that of the Mandarin oriental in Tokyo which remains the best. It had all the required amenities, but I found the decoration bland.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Voyageur H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,354 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Silicon Valley
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 20, 2013

Stayed at the hotel for a week while on business. Hotel was chosen more for its proximity to where I needed to be, as opposed to anything else.

It is a dated hotel but clean and well-run. I was happy that the Wifi was complimentary and fast, and printing my boarding pass in the business center was complimentary as well. Breakfast buffet was a tad expensive ($30 USD) but good. The gym is equally a tad expensive ($30 USD) but also good.

Beds are good and hard -- which is how I like it -- but if you are looking for a really soft bed, this isn't it.

Had some surprising downsides (e.g. no hotel safe in the room) but overall was a decent, good, safe experience. Just wasn't anything "special" and if I had to be close to somewhere else, I'd stay in a different hotel next time.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 1kunited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
105 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed March 17, 2013

The hotel is situated very close to the ropponging and ginza areas which boasts of nightclubs,bars and restaurants along with shopping. just a 5 min drive with almost minimum taxi fare.

However, one can get lost in the hotel..its huge! kimono clad girls assist u near the lifts..
the floors are beneath the lobby which is level 5. so, it can get little confusing to call for lifts when ur on floors like 3 and 4th. (usually u press 1 for the lobby )...

nice rooms.. good bathroom (with de-fog partitions in the shower area) toiletries provided are neat !

Stayed March 2013, traveled on business
Helpful?
Thank anushree l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed March 7, 2013

After reading some of the reviews about how dated the hotel was, I was a bit concerned that the rooms might be very worn. My concerns were unfounded. The hotel is pretty much a perfect representation of the 1960s but in great shape. Everything is spotless and comfortable and the service is impeccable.

Check in was great. I took the bus from the airport and the Hotel Okura was its first stop. (A good enough reason to stay here in my book.) The bus was greeted by approximately 10 hotel employees some of who took care of the luggage and others who escorted the guest to the front desk. They were quick and they honored my request for a non-smoking room. It was impossible not to be helped to one’s room although I had only a single bag.

The rooms are fairly large and it was nice to be able to spread out after staying at another hotel in Tokyo.. My room had two twin beds and there were origami animals on the pillows—a cute touch. There were also bathrobes and a nice basket of toiletries. The rooms are well lit (a nice change of pace from many hotel rooms) with ample work space and the free internet is sufficiently fast that I had no problems getting work done.

The breakfast buffet was fine. If it is included in your room rate it will be enjoyable but probably not worth the extra charge. There are plenty of options but the quality is just ok. I was amused that vodka, champagne and several types of juice were included in the price but a diet coke is about $5. The restaurants and room service are in general very expensive, particularly given the quality.

As other reviewers have noted, there is not much in the immediate area to walk to for dinner, although one can walk to a food court that is open during business hours in a nearby office building and there are a handful of convenience stores in the area.

One of the nicest features is the health club attached to the hotel. It services both hotel guests and paying members and as such it is a step above the normal hotel gym. There is a full time attendant and numerous cardio machines of high quality. I believe there were 6 or 7 treadmills, several of which had tvs attached. There are headphones that one can borrow, towels, and water. The only down side is that it does not open until 6:00am so if you are up early with jetlag, it is not possible to burn off some energy.

Room Tip: Be sure to request a non-smoking room ahead of time if you want one.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank runkate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Under the bridge
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed March 2, 2013

Yes, the common parts are looking dated, yes the service can be a bit obsessive, yes it can be expensive, but boy does the overall experience make it worthwhile. One of my favourite city hotels, and when I go to Tokyo I want to stay here. The staff are so friendly and service oriented that it can feel a bit obsessive. But name another hotel where when you dial any number, it is answered on the second or third ring with your name. Last time I stayed, I booked a bus to go to Narita, and they politely called me 30 minutes beforehand to remind me I hadn't checked out yet.

Rooms have been redone and are great, big, comfortable and above all quiet, but try to get the ones with the glass showers into the room.

Wireless and wired internet free throughout the hotel.

Restaurants are "old school" Japanese as are the bars, but the food is top notch. Breakfast is buffet style but very high quality.

I am not a flower-arranging maven but the arrangements in the Okura genuinely are art. Sometimes I can sit for minutes just marvelling how some simple twigs can be so beautiful. Maybe that adds a bit to the "living museum" vibe.

Location is not perfect, but does sit nicely at the edge of the business areas, and Roppongi.

I haven't been to any other hotel where you really think that the staff all really care about you and your stay. Another reviewer says it is like staying with your grandma. I don't disagree as long as your grandma is a wealthy dowager who isn't quite yet persuaded to come into the present century.

A genuine classic, and one that deserves returning to time and time again.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank GrumpyOldTroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hinsdale, Illinois
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 28, 2013

This is a hotel that feels dated and there is a very conspicuous effort to highlight Japanese culture - I have watched with interest a number of women working carefully on the flowers that are all about the hotel. There are attendants in kimonos standing by the elevators to push the buttons for you. Everyone is friendly and helpful. But the hotel feels dated. It is a massive complex which initially is very confusing. There are NO restaurants nearby and taxis here are extremely expensive. Room clean and comfortable. Nice health club but huge daily fee unless you sign up for club okura. Try to get breakfast included in your room rate if you can.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Terry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
64 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed February 16, 2013

I'll take the Okura experience in Tokyo any day over the impersonal "international" hotels. Okay, so I'm a Western European and get excited by beautiful ikebana arrangements, stunning Japanese food presentation, sterling service, unexpected courtesy - and this place delivers on all points. I'm not sure I've seen a hotel from the 60's so well preserved - in Tokyo, where the architectural history is all about "new" this was a welcome and refreshing quality. Love the spa and pool area - it's not about "posh spa" but about practical, clean, sensible. Swimming pool great for lap swimmers.

We stayed the last night at the Peninsula to have a "tower view experience" of Tokyo and I don't need to have that experience ever again. I'll book Okura next time, too.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Okura Tokyo

Property: Hotel Okura Tokyo
Address: 2-10-4 Toranomon, Minato 105-0001, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Minato
#8 Romantic Hotel in Minato
#9 Family Hotel in Minato
#11 Luxury Hotel in Minato
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hotel Okura Tokyo 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Japanese traditional design is carefully preserved, guest rooms ranging from standard to suites are available, providing an array of room choices each offering true relaxation. It is our hope that guests, greeted upon arrival in the room by a traditional folded paper crane, will enjoy a comfortable stay. ... more   less 
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Also Known As:
Okura Tokyo Hotel
Okura Tokyo Minato
Hotel Okura Tokyo Japan

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