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“Poor value for money”

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Grand Prince Hotel New Takanawa
Ranked #31 of 110 Hotels / Ryokan in Minato
Tokyo, Japan
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Poor value for money”
Reviewed November 30, 2012

The hotel is in a good location if you like quite places with proximity to public transport. You can get to pretty much anywhere in the city from the nearest Shinagawa station. Very convenient if you are arriving into Haneda Airport, taking only a 15 minute train ride on the Keikyu line. The hotel is a 5 minute uphill trek from the station. If you are arriving with more than a hand-luggage or luggage with no wheels, spend the $9 (minimum fare) and take a taxi. You will arrive in the hotel less exhausted. The hotel has a bus service but runs very infrequently, like once every 30 minutes.

Must have been a grand hotel in its heydays but is now quite faded. The service is professional and courteous, but not personal. Everything works for the larger average, but not necessarily with your convenience in mind. One feature of the hotel is the beautiful Japanese Garden in the back, part of the larger Prince property of 3 hotels. Definitely worth a walk around it.

A typical Japanese business hotel where you get a clean room and that's it. The room I had must have been updated sometime in the last 1-2 years. The room has a small balcony that looks over the neighbourhood buildings. The most frustrating experience was the temperature setting in the room. When I checked in, the room was at a smoking 28 degrees on the thermostat. It was some 12 degrees outside. After attempting many times to set it down to a more comfortable 24 degrees I called the front desk to get some help. The person on the other end repeatedly told me that as it is winter only the heater would work and I cannot use the cooler (!!!!!). Now, this was my plight when I was speaking to the guy in Japanese. After a few attempts explaining to him that I want to use the heater with a lower setting, I was politely told that the temperature cannot be adjusted in the room and if it is too hot, I can turn it off (!!!!!!). Even after turning off the thing, I had to leave my windows (thank god they could be opened) open most of the time. So, I had to use the windows as a manual thermostat throughout my 5-night stay :-(. I was reminded of a cheap hotel I once stayed in Sapporo back in 1995. At least in that hotel they did not claim that they provide air-conditioned rooms and did not have a dummy thermostat in the room. I remember sleeping with my window loosely shut all night, when the outside temperature was sub-zero.

If you can afford a few dollars more, stay at the Prince Sakura Tower next door. The rooms are larger and nicer. I have stayed there a number of times and the air-conditioning works. If you cannot afford the dollars, go for a smaller 2 or 3 star hotel. You probably will get better value for money as you won't be paying for the name and features that really are not delivered or don't add real value.

Room Tip: Pick another hotel if you want a more comfortable stay.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hiyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (101)
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English first
London, United Kingdom
Level Contributor
77 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed November 24, 2012

LOCATION – This hotel is not in the city centre, but it is 5 mins walk to Shinagawa station which serves the Shikansen bullet train and a number of other lines. It is also a 10 minute walk to Takanawadai subway station. This makes it really easy to get to most parts of the city. There is a free shuttle bus connecting the hotel with others in the “Prince” chain and Shinagawa station. The airport limousine from Narita airport drops off right outside the hotel. To walk from Shinagawa station to the hotel come out of the west exit, cross the footbridge and walk up the Zakuro-Zaka “slope” next to the Wing Store. I have mobility problems and walked it easily in 5 mins. I don’t know if the other reviewers walked up the hill where the airport limousine route is rather than the slope.

ROOM –Large double room with nice décor with a decent sized bathroom which is unusual in Japan. Small balcony with sliding doors, small fridge, kettle and TV with limited English language channels. Hairdryer in bathroom with nice toiletries and other products. Bed very comfortable and no outside noise to disturb sleep.

HOTEL –Large reception area, pools, nice gardens. Business centre to print airline tickets etc and a 7-Eleven convenience store selling beers/wine, sandwiches and ready meals that they will heat up.

SERVICE – Extremely good. Front desk spoke very good English and were very pleasant. Bell captain very helpful, storing luggage for us and arranging airport limousine tickets.

VALUE FOR MONEY –I was booked here as part of a tour, and would normally choose a lower class of hotel in a more central location but I would say it was good value for money.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Over_Land_And_Sea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warrington
Level Contributor
253 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed November 20, 2012

My husband and I stayed at this hotel as part of a 5 week trip from the UK to Australia
including stopovers in Hong Kong and Tokyo during October and November.
We caught the airport limousine to the Hotel, took about 1hr 20mins.
Its about 5 mins walk to Shinagawa station.
Stayed for 3 nights, in superior room which was on 11th floor, with balcony and view over the gardens shared with the other Prince hotels
On arrival early morning we paid for a few hours early checkin 1000yen per hour before 2pm.
We also booked through the hotel guest services an afternoon tour with Grayline, to give us a brief look at part of Tokyo
Very nice room huge very comfortable bed and lovely bathroom with Japanese toilet!
All the facilities you would want on a long trip e.g. ironing board
Hotel is huge, free wifi in the lobby, although for the size of the hotel not many seats
We used the Cafe Eidelweiss for breakfast on the floor down from lobby near the exit towards the Station, 1000yen, gave coffee/tea, fruit juice, soup and a choice of three pastries from a large selection. There's also a large buffet restaurant available.
Lots of multinational restaurants on road down to the station less than 5mins walk, we had good meals at the Outback, and next door french restauarant as well as an Italian near the station entrance.
We bought a day ticket on the JR line and used it on the Yamanote circular line and got off/on at various stops along the line before coming full circle back to Shinagawa.
On our 3rd day we had a day trip to Kamakura, which had been recommended to us by a Japanese family we met on our travels in Australia.
Its about 50mins by train and has enough temples to last you a week of sightseeing. We visited two plus the large Budda.
Got the Limo bus back to the airport for our homeward flight, which took around 1hr 40mins in the morning rush hour.
The NEX train does go to / from Narita / Shinagawa but we decided to go door to door and use the Limobus.

Room Tip: High room with view towards tokyo tower / gardens
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveller0065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
274 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed November 13, 2012

My girlfriend booked this hotel as we were on a tour and it was convenient for the Narita Express and Shingkansen stations. How nice to have a balcony in a City hotel with great views. This hotel isn't a boutique hotel so what can you expect. The bus service to town is great - remember to book the outbound journey as this is not a 'turn up' service. For what we paid we got what we expected, good value for money and very polite and able staff. Great room, disappointing Club Lounge in terms of variety of offering, but what was there was good quality.

Room Tip: We were on the 29 floor in 2923. We didn't get a view of both Tokyo towers. To do that you need...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 11, 2012

I stayed in Tokyo recently for 4 days. My travel agent did the booking as I new nothing about where to stay. This is a great hotel. Feels Japanese but very Western. Has lots of facilities, including in-house "7 eleven", 3-4 restaurants, shops, humungous lobby (which is just great for waiting for your tour bus to turn up). Rooms are large, clean, and bathroom has all the necessary bits for westerners. No wifi but there is a free cable in the room.

Staff here are great.

My room had a great view of Mt Fuji (waaaaaay off in the distance - on a clear day of course).

This hotel was close to Shinagawa train station which is on the JR line (bullet train stops here), and its only a few stops from Tokyo station. Everyone seems to know Shinagawa!

All the tour buses seem to stop at this hotel and there are heaps of restaurants (including western) and nice shops nearby.

Only bummer was I could only get Japanese TV, which is no biggie as you shouldn't be spending all your time watching CNN anyway.

Room Tip: If you need a cheap meal in your room, head for the 7 Eleven and get a microwaved Japanese meal and...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IanandKaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed November 11, 2012

At the price equal to 150 EUR/night for a standard room without breakfast this hotel is on the expensive side by the European standards, but this seems to be the low end for Tokyo. Located next to Shinagawa station, in the Minato-ku southern district of Tokyo it does not give you immediate access to the main Tokyo sightseeing locations (I have chosen the locations for business reasons), but with the Yamanote line you can get virtually anywhere in Tokyo relatively easy. There is Narita express train going from Narita airport to Shinagawa station and then it is about a 10 minute walk uphill to the hotel if you choose the West exit of the station. Altogether, a very easy, non-complicated journey from the airport.

As some of the reviewers already noted, it is not that easy to figure out which of Prince Takanawa hotels you are going to stay in, I was sure I made a booking for Grand Prince Takanawa, but it turned out it was Prince Takanawa New. The receptionist and hostess girl were very helpful nevertheless and accompanied me to the entrance of the New Takanawa hotel though the beautiful Japanese garden, as well as brought my luggage there. The parcel that I sent for myself in advance to the 'old' Takanawa hotel was promptly brought to the New Takanawa and given to me right away at check in even before I asked for it.

Check in was no thrills, and they ask for smoking/non-smoking room preference. The lobby of the hotel is huge and looks like a business center, but inside the room gives an impression of old Japan of the 50s. At least the furniture is in this style, but it does not look dated or too old and everything is perfectly functional. A nice balcony with a view to bamboo garden is a plus. There are yukata sleeping kimonos provided and a tea kettle (that warms up the water and keeps it warm while plugged) and a nice complimentary tea set with green and black teas that they replenish every day. There is a mini-fridge (useful, when you get something to eat for breakfast the night before).The bathroom is small, but everything functions perfectly. There is only cable internet in the room, the speed is quite fast.

The room is clean and they offer an option of skipping the daily cleaning if you wish in return for the bonuses in their spa. It is very quiet on the floor and I heard no noise during neither day or night.

Check out was also no thrills and they kept my bags for extra 5 hours free of charge. On the way to Shinagawa station and next to both exits of the station there are shops, japanese and other restaurants, supermarkets etc. At every floor there are vending machines with water, tea and other soft drinks. Drinking water is provided every day in the kettle.

Altogether it was a very pleasant no-thrills stay and I very much recommend this hotel if you are looking for something in Minato area.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MashaTrofimoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 5, 2012

We picked the hotel for its location, next to the rail station. That is the ONLY thing we found good about the place. Our room had furniture right out of the 1950's, stains on the carpet, light fixture held together with tape, faded and worn bedspreads, mold in the bathroom, bugs in the light fixtures outside the room. This was not an acceptable room at any price, and it was not inexpensive. Worst of all, when I expressed my dissatisfaction to the hotel in their survey, their response was only to recommend that I come back in the spring after they remodel. They should not be renting these rooms out until they complete the remodel. Maybe the other rooms would be ok, but DO NOT reserve a standard room.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DebiandJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Prince Hotel New Takanawa

Property: Grand Prince Hotel New Takanawa
Address: 3-13-1 Takanawa, Minato 108-8612, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Shinagawa / Gotanda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Luxury Hotel in Minato
#26 Business Hotel in Minato
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Prince Hotel New Takanawa 4*
Number of rooms: 938
Official Description (provided by the hotel):
The New (Shin) Takanawa Prince Hotel was designed by Togo Murano, one of Japan's leading architects. Every one of his design concepts from the exterior of the grand banquet halls to the restaurant interiors to the handpicked furnishings all harmonize beautifully, despite their different functions.This is the largest hotel in the Takanawa complex and it is a monument to individuality, décor and functionality. Like its other two counterparts, the New Takanawa Prince sits majestically on the beautifully landscaped grounds of a 10-acre Japanese garden. ... more   less 
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Also Known As:
Prince Hotel Minato
Prince Hotel Tokyo
Minato Prince Hotel
Grand Prince Hotel New Takanawa Tokyo, Japan

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