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“Great experience for first time in Tokyo”

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The Strings by InterContinental Tokyo
Ranked #7 of 111 Hotels / Ryokan in Minato
Certificate of Excellence
Singapore, Singapore
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great experience for first time in Tokyo”
Reviewed December 11, 2012

Great location, great staff, great rooms, great introduction to Tokyo! The room was lovely - spacious, great view, huge bathroom. The Club Level welcome gift of fruits, treats, and wine was a great way to start the trip. As has been mentioned in several reviews, the Concierge team made the difference in our stay. We did minimal planning before arriving and Ben Johnson, the manager, was instrumental in directing us to the right places to go. The location by Shinagawa is very convenient - and there is a lot to see just walking around outside.

Room Tip: Club rooms are the way to go.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank burkemeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,136 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Bay Area, CA
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 5, 2012

The Strings is just above and next door to Shinagawa train station, which is one of the stops on the Narita Express, making this hotel wonderfully easy to get to from the airport. It's a major train station, so you can get to almost anywhere in Tokyo from Shinagawa, and there are some pretty good restaurants and attractions nearby, such as the Sengakuji Temple where the 47 Ronin are buried.

The hotel is beautiful, with a tall open atrium, lots of dark wood, and the restaurant in the center. The breakfast buffet is both large and varied, and the food was very good and fresh. The rooms are very large for Tokyo, and quite western/modern, very comfortable for at business traveler, with reliable internet access, big shower, and comfy bed. The room, like the entire hotel, was spotless.

However, what sets this hotel apart is the staff, particularly Mr. Johnson, the concierge. He's originally from Australia, and so speaks flawless English of course. His knowledge of Tokyo is extensive, and his customer service skills are among the best I've ever seen in all my travels. In my case, he went so far above and beyond normal duty that if I ever have cause to hire a personal assistant I'm going to use him as my model, as I will when I'm in a position to help someone else. After all, a hotel is more than just a bedroom, bar, lobby, and restaurant - it's the people with whom the traveler interacts that make the experience what it is.

I will not hesitate to stay here again when next I'm in Tokyo.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlamedaMichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 15, 2012 via mobile

We chose this hotel based on the (small) size and convenient location, away from the hustle bustle touristy areas of Tokyo. Room is very clean and decent in size but most notably is the staff who provided excellent service. The Concierge team is incredibly accommodating and helpful in asking the right questions to understand what we need before pointing us in the right direction. Ben Johnson is one of the best concierge we have encountered in all of our business and leisure travels. He certainly made our Tokyo experience more enjoyable.

Stayed November 2012
Helpful?
Thank Montikobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STRINGSICTOKYO, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, November 17, 2012
Dear Montikobi,

We are extremely pleased to hear that you had a great experience with us and found our location, rooms and service to your satisfaction.

Thank you for your immense compliment of my service during your stay. It is an honour to know I have made a difference to you visit. The entire staff take pride in our local knowledge to connect guests to the real Tokyo providing authentic and enriching experiences whether for business or leisure.

We truly hope to have the opportunity to welcome you back in the near future and thank you again for such a wonderful review of our hotel.

Kind regards,

Ben Johnson
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, MI.
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 14, 2012

I stayed here for two weeks for work. Clean, quiet roomy and upscale. Very nice hotel. The staff was very kind and helpful. The room and bathroom are spacious by Tokyo standards. I was impressed with how quiet it was. I heard no noises from the hall or other rooms at all during my stay.

Location is a short walk to Shinagawa Station.

I would stay here more often but the price is too high.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yakimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STRINGSICTOKYO, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, November 16, 2012
Dear Yakimo,

Thank you very much for your long stay with us and for your wonderful 5 star review. We hope that we have the opportunity to welcome you back to Shinagawa in the near future when travelling to Tokyo.

Kind regards,

Ben Johnson
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 14, 2012

I stayed in The Strings for 3 nights with my boyfriend on a business/exploring trip.

Pros:
The hotel was easy to find and VERY close to a main subway/rail hub.
Our room was large and clean, with a soft bed (not so common in asia)
The Wifi was free and extremely reliable.
The concierge was very helpful.
We had a GREAT view of Mt. Fuji from our room.

Cons:
In a business district, so there's no much to do after you've returned to the hotel.
The breakfast was bizarrely expensive (~50USD). With not less than 20 options (including a Dean and Deluca) less than a 5 min walk away, i just didn't understand.
Though it didn't both us, it was very easy to hear train noise.
The primary concierge was so good that working with others when he was unavailable felt a bit like we were working with second tier staff.

Room Tip: If you have a room with a Fuji view, it will also have train noise.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brennan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STRINGSICTOKYO, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, November 16, 2012
Dear Brennan S,

Thank you very much for staying with us recently and for taking the time to leave your excellent review. We are very pleased to hear how much you both enjoyed your stay with us and the view of Mt. Fuji at this time of year is always impressive.

The strong yen certainly makes the perception of value difficult at the moment but our buffet breakfast is similarly priced to other luxury hotels and as mentioned there are many casual breakfast options nearby as alternatives that our team can advise our guests about. It was a pleasure to be of service at the Concierge desk and your feedback is noted about our newer Concierge team members who are still learning. We are sure that by your next visit they will be able to answer more of your questions and we all look forward to welcoming you back on your next visit to Tokyo.

Kind regards,

Ben Johnson
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mulhouse, France
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 6, 2012

The Strings hotel is a luxury hotel. the rooms are very design (dark wood), very large by Tokyo standards (mine was 2834) especially the bathroom with bath and shower. The bed was confortable but you need to ask if you want more firm pillow (they have some choice if requested). the air-conditionning system was pretty quiet. the lobby of the hotel where you find also the restaurants is very impressive. Unfortunately you can hear some noise from the Shinagawa station close by. Could be not perfect if you are very sensible with noise like me. More english channels on TV than most Tokyo hotel (don't dream no TV5 for french). WIFI excellent. The breakfast buffet is extremely expensive (50USD and 28USD if discount ticket) and choice is disapointing. Try to find something best for half price in the nearby station. Staff is very professional, perfect english and always willing to help. All in all high class hotel with beautiful tokyo view by night

Room Tip: ask for the room as far as possible from the station
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leto1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STRINGSICTOKYO, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, November 15, 2012
Dear leto1972,

Thank you for your recent stay with us and for taking the time to leave your review and tips for our hotel.

For our guests who are more sensitive to noise we can assign rooms on the quieter side of our building and our rooms each offer superb panoramic views of the Tokyo skyline. We also have many amenities available upon request such as different pillow types if required.

We are sorry to hear that you were disappointed with the hotel breakfast. The strong yen is certainly affecting our restaurants in terms of perception of value as prices, choice and quality are comparable to similar classed hotel restaurants throughout Tokyo. We always welcome any additional suggestions or comments on how we can improve and either our Food & Beverage director or I are always available.

We hope to have the opportunity to have you as our guest again in the very near future.

Kind regards,

Ben Johnson
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, United States
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 3, 2012 via mobile

I stayed here for my last night in Tokyo after staying in a more value hotel and it was a really nice stay. The quick highlights:

Hotel building / rooms
Lobby is really quite nice - very well-designed with a blend of both Japanese and Western influences. The open environment in the lobby really stood out being in Tokyo where there's not that much space. The rooms itself are well-furnished and has everything you need. Rooms have more than ample space particularly for Tokyo with all the right amenities. Key thing here is that internet wifi is free and easy to get going. Washrooms were very spacious after staying in smaller traditional ryokans throughout Japan

Location
Hotel is located in Shinagawa. Shinagawa is a business district, though it was very convenient to have a 7Eleven on the bottom floor of the building and also the hotel was right next to a mall. If you're in Tokyo for tourism, there;s not a lot to see in Shinagawa but the hotel is located right on a JR line and so its an easy train ride to other main districts such as Shinjuku. Another plus is that the airport express train goes directly to Shinagawa so no need to do any transfers.

Service
This is what stood out at the hotel - in particular the concierge. In hindset, I wish I spoke to the concierge here to help plan out some activities in Tokyo as they really did have in-depth local knowledge of good spots, activities, and restaurants. I forgot the name of the concierge representative, but he was an Australian who is paid by the hotel to try different tourist experiences throughout the city - as a result, he really was able to provide tips on anything you'd like to see/eat/do.

All in all - a great hotel. If you're looking for a business hotel, this is a perfect hotel. For a personal trip, this is also a good hotel - not exactly central but very easy to get around.

Stayed September 2012, traveled with friends
Helpful?
Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
STRINGSICTOKYO, Guest Experience Manager at The Strings by InterContinental Tokyo, responded to this review, November 15, 2012
Dear Jason L,

Thank you very much for your review and we are glad to know that you had an enjoyable stay with us.

We have shared you comments with our team who were delighted to hear that you found our location, rooms, free WIFI, unique design and service to your satisfaction. Thank you especially for your recommendation of our Concierge services and it was a pleasure to be of personal service during your stay. Our entire hotel team pride themselves on being “In the Know” about the best Tokyo can offer our guests.

Shinagawa is one of Japan’s oldest train stations and underwent a major development in recent years to the facilities and features direct express airport access from Haneda and Narita airports, the Tokkaido Bullet trains (Kyoto bound) and several major train lines such as the Yamanote line without the hassle of some of the major stations such as Tokyo or Shinjuku making it the most convenient transport hub in Tokyo.

We hope to welcome you back to Tokyo in the near future as our guest.

Kind regards,

Ben Johnson
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Strings by InterContinental Tokyo

Property: The Strings by InterContinental Tokyo
Address: 2-16-1 Konan | 26-32F Shinagawa East One Tower, Minato 108-8282, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Shinagawa / Gotanda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Minato
#7 Luxury Hotel in Minato
#8 Business Hotel in Minato
#11 Family Hotel in Minato
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Strings by InterContinental Tokyo 4.5*
Number of rooms: 206
Official Description (provided by the hotel):
The Strings by InterContinental Tokyo is an island of calm amid the swirl of a fast-paced business district. Tokyo Conference Center, Shinagawa, is right here, and a sheltered walkway leads to nearby Shinagawa Station. The Sengakuji Temple, Shinagawa Aquarium, the Tsukiji fish market and the shops in Shibuya offer glimpses of local lifestyles and culture. ... more   less 
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Also Known As:
The Strings By Intercontinental Tokyo Hotel Minato
Intercontinental Hotel Minato
The Strings By InterContinental Tokyo Japan

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