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“Everything that you would expect”

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Ana Intercontinental Tokyo
Ranked #16 of 109 Hotels / Ryokan in Minato
Certificate of Excellence
Bicester, United Kingdom
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Everything that you would expect”
Reviewed January 3, 2014

Stayed recently on a family holiday.
Arrived v early on overnight flight from the UK, we were allowed in to the health spa are to shower and freshen up while they got our room ready for 10:30.
The concierge desk was very helpful with arranging bookings and advising on local attractions.
All the staff were very friendly and helpful.
Although we only stated on 7th floor overlooking the elevated motorway ther was no intrusive noise at all.
The only bad thing is the internet which is charged at Y1600 per 24hrs which seems like a money grabbing exercise. There is free wi-fi in all Starbucks in Tokyo (however you have to register before you go for the first time ( http://starbucks.wi2.co.jp/sp/sma_index_en.html ) and I have not been bombarded by spam mail.
Although the metro entrance is close to the hotel the actual platforms are quite a walk - the nearest, G line, about 300yds and the furthest, M line, about 1/2 mile
There are a number of good places to eat in the Ark Hills complex adjoining the hotel so if you are on a budget you do not need to eat in the hotel itself
The Roppongi area is only a short taxi ride away (it is uphill there and downhill back so we tended to taxi there and walk back) where there are many places to eat ranging from a Hard Rock cafe through to the traditional Japanese restaurants (see other of my reviews for two good ones).
We would definately go back.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Stockholm
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 3, 2014 via mobile

I have stayed att InterContinental in other citys around the work and this is the one i did not like. No free wi-fi. It is not included in the price and that feels so anncient! What high class hotel does not include free wi-fi!
The room was not perfectly cleand and we had to inform the hotel.
The location is great but you can probably find better hotels around the area in Tokyo.

Stayed January 2014, traveled with friends
Helpful?
1 Thank teres-notmyname
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Ana Intercontinental Tokyo, responded to this review, January 18, 2014
Dear teres-notmyname,

Thank you for taking the time to post your comments about your recent stay. I sincerely regret that you were unhappy with this visit most especially with the unavailability of complimentary Internet access and room maintenance being sub par. We will work on rectifying these points you have raised and appreciate your feedback as this is our best means of doing so.

We all hope to have another chance to make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern NY
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 29, 2013

I stayed at the ANA Intercontinental while traveling on business to Japan in September. Having never been to Japan and not knowing the language, I found this hotel to be the perfect place from which to base my stay.

Located next to a subway entrance, this property was very convenient and allowed for easy access to the many trains that crisscross Tokyo. Getting to my meetings was never a problem. There are a few convenience stores and restaurants close by and it is also within walking distance of the Roppongi district.

I enjoyed the breakfast buffet each morning. The food was excellent and the variety allowed me to try many different types of cuisines, including traditional American and Japanese foods. We also enjoyed a traditional tea during the afternoon hours.

The staff was wonderful and could not have been more accommodating. From check-in to check-out, their professionalism really showed. I was placed in a room with an odor that was bothersome to me. While I waited for my new room to be available, they offered a complimentary entry into the Club Lounge on the 35th floor. They were also very helpful in giving advice as to where to explore and how to navigate the subway when I had the opportunity.

I would highly recommend this property and look forward to returning there in the future.

  • Stayed September 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank atuthill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed December 29, 2013

From arrival to departure the ANA Intercon Tokyo was a wonderful experience.

The staff was professional and went above an beyond.

Room clean and well appointed.

Centrally located.

Try Mixx Bar and Lounge on the 36th floor. Well worth it.

Definitely a great choice when staying in downtown Tokyo.

  • Stayed December 2013, traveled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 809ChrisL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 28, 2013

This is the best hotel I stayed in while in Japan. Location is fantastic, right next to the metro station in the business district. Best part of the hotel was the personal ramen chef at breakfast where you can choose exactly what you want in the soup. Rooms are typically compact however clean and nice. Internet is expensive so try to have it included with your room.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 545mjfx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
104 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed December 26, 2013

Have stayed here at least ten times and it is like "coming home"...truly wonderful. Esp when one is in Tokyo for business. Comfy beds. They really go the extra mile to make a stay albeit short or longer, an excellent experience. Personally, the best hotel in which I have stayed during my trips to Tokyo.

Room Tip: Business rooms 32nd floor and higher...plus an end of a corridor room. More light!
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mumswallet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
62 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed December 25, 2013

i think it is my 2nd stay at this hotel. Last was with family in March this year.

This time round, came with 5 other friends, booked 3 rooms.

I arrived on a red eye from Singapore on 18 Dec, touched down just after 5am, reached the hotel by 6am, registered and was told the room would be ready by 7am. Not bad for a Tokyo hotel. Went out for breakfast with a friend in another hotel, back by 9am and checked in.

Not the newest rooms, but well maintained. spacious room. Bathroom a tad small, shower over bath, soap/shampoo/conditioner dispenser very functional, though not the most presentable for a 5 star hotel, but served its purpose well. Hot water works very well. Bathroom floor not heated, unlike The Ritz-Carlton Tokyo.

Beds were comfortable, pillows a bit too flat for my liking though. AC control in room functioned well.

Late check out given free at 2pm if sign up at Loyalty club member, 30% charge for 3pm check out and 50% for 6pm check out.

I like the location, nearest subway station is Tameike-Sanno on Ginza line, Exit 13, which is 3 mins walk from hotel, there is still a 5-7 mins walk from exit to train platform. Ginza line brings you to Asakusa Temple and Ueno Park on one end and Omotesando and Shibuya on the other. One stop away at Akasaka-Mitsuke one can change to Marunouchi line to Shinjuku.

ARK Hills next to hotel has some good restaurants and a Starbucks for coffee. it is also within walking distance (15 mins) to Roppongi Hills (Grand Hyatt) and Tokyo Midtown (The Ritz-Carlton).

Will be back, if rates are good. As it is a relatively large hotel, do not expect personalized service. But the concierge gave great advices, assisted in restaurant reservations and are friendly.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeeCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ana Intercontinental Tokyo

Property: Ana Intercontinental Tokyo
Address: 1-12-33 Akasaka | Minato ku, Minato 1070052, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Minato
#14 Business Hotel in Minato
#14 Romantic Hotel in Minato
#14 Luxury Hotel in Minato
#19 Family Hotel in Minato
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Ana Intercontinental Tokyo 4.5*
Number of rooms: 844
Official Description (provided by the hotel):
Location is everything in a busy city, and ANA InterContinental Tokyo has one of the best. In Ark Hills near Akasaka, Roppongi and Kasumigaseki, the hotel provides easy access to Tokyo Metro stations, government agencies and financial institutions. The Imperial Palace, Senso-ji Temple, Ginza shopping district and the Mori Art Museum are short distances away. Our Club InterContinental Lounge is unique to the city, offering unparalleled levels of service and sweeping views of Tokyo and Mt. Fuji, whilst located away from the bustling metropolis below on level 35 of the hotel. The Club Lounge is a perfect retreat whether it be for business or leisure and offers the following exclusive benefits: ■Personalised welcome and departure service in the Lounge ■Gourmet continental breakfast daily ■Afternoon refreshments ■Evening cocktails and canapes ■Use of our private meeting room for up to two hours (subject to availability) with custom built video-conferencing system ■All day refreshments ■Personalized Club InterContinental concierge and business services ■Shower facilities ... more   less 
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Also Known As:
Ana Intercontinental Tokyo Hotel Minato
Intercontinental Hotel Minato
Ana Intercontinental Tokyo Japan

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