This review is for hotel manager Jerome's awful attitude. In the matter of fact, I just checked in today. Instead of going out for sight seeing. I am sitting in my hotel room and writing this review. You can tell how upset I am.We prepaid over $5000 dollars two months ago for our hotel rooms. Today I landed first and my husband's flight would land three hours later.when I checked in, Jerome asked me to give him my credit card as a guarantee. I told him that my husband and his friend would check in 3 hours later and he could take their credit cards. Two rooms were already prepaid for 5 night. I can't understand why he couldn't wait for 3 hours. No, he just insisted that I had to give him my credit card and he kept telling me that a lot of guests left hotel without paying their bills.
Excuse me, our rooms were prepaid 2 months ago. I don't know what he thinks I will do in the next three hours. So I will forfeit $5000 dollars and leave.I traveled a lot and stayed in so many 5 star hotels around the world. Every time when I ask hotels to wait several hours and take my husband's credit card, they all have no problem with it except this one. When I told Jerome that I was very disappointed with his service and didn't think we would stay with this hotel again. He just simply told me that was fine with him.
This hotel was not our first choice, not even the second or the 10th. We chose to stay here simply because all hotels we wanted to stay were fully booked with IMF meeting hold in Tokyo. Now you know why when all nice hotels were fully booked and this one still had rooms. By the way, I just find a cracked sink in the bathroom. And Sauna room in this hotel is just for gentleman. This is just my first day, I can't wait to leave.
updates: I think I have to give some credits to the people who work at the top management office of this hotel. They read my tripadvisor review and responded to it very quick. Jerome apologized to me and put a bottle of wine in our room. We agreed to put this behind us. But I still disagree with the hotel policy.I trusted this hotel enough and let them take $5000 dollars out of our account two months before we even landed in this country. And they can't trust me for 3 hours. What kind of policy is this?
- Official Description (provided by the hotel):
- Location is everything in a busy city, and ANA InterContinental Tokyo has one of the best. In Ark Hills near Akasaka, Roppongi and Kasumigaseki, the hotel provides easy access to Tokyo Metro stations, government agencies and financial institutions. The Imperial Palace, Senso-ji Temple, Ginza shopping district and the Mori Art Museum are short distances away. Our Club InterContinental Lounge is unique to the city, offering unparalleled levels of service and sweeping views of Tokyo and Mt. Fuji, whilst located away from the bustling metropolis below on level 35 of the hotel. The Club Lounge is a perfect retreat whether it be for business or leisure and offers the following exclusive benefits: ■Personalised welcome and departure service in the Lounge ■Gourmet continental breakfast daily ■Afternoon refreshments ■Evening cocktails and canapes ■Use of our private meeting room for up to two hours (subject to availability) with custom built video-conferencing system ■All day refreshments ■Personalized Club InterContinental concierge and business services ■Shower facilities ... more less
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- Also Known As:
- Ana Intercontinental Tokyo Hotel Minato
- Intercontinental Hotel Minato
- Ana Intercontinental Tokyo Japan