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“Everything you would expect”

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InterContinental Hotel Tokyo Bay
Ranked #12 of 116 Hotels / Ryokan in Minato
Certificate of Excellence
Reviewed August 31, 2013

Staff friendly, late night room service (great for late arrivals) open until 0100. Recognition for IHG members. Clean, spacious, lovely rooms. Late nite snack was the chicken fingers and fries. Hot and delicious. Would book again and again.

Stayed: August 2013, traveled on business
2  Thank NavyTim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 30, 2013

Stayed at this Hotel at the end of August for 2 nights with my father and found it as the best choice for Tokyo (stayed also later in the ANA Intercontinental which is if you're a Royal Ambassador not that rewarding).
The Hotel is located a bit outside, just at Tokyo Bay, but easy to reach with the Yurikamome Line for station Takeshiba (just within 1 minute walk from the station). There is a Family Markt store just opposite the street so if you fancy not eating in the hotel, this can also be done easily.
Upon arriving in the evening is was greeted by staff and immediately escorted to the designated Ambassador checkin. The kind recepcionist explained which benefits I will receive (since I hold the Royal Ambassador status), theese include complementary upgrade to a nice corner room on the top with view over Tokyo Bay from the bathroom and view over Tokyo Skytree from the room. Also received complementary minibar usage (including alcoholic drinks and snacks) and free wifi.
I asked at checkin whether the usage of Club Lounge is included but the recepcionist said no, generally not, but he will ask the manager. After a few seconds on the phone he told me that the usage of the club lounge was included aswell (great surprise and kind gesture - by the way I find this as a nonsense that although the same hotelchain throughout the world, every hotel has its different policy in this). I have to say I was very greatful to get lounge access since the view and the service provided was fabulous and the staff was always kind and polite.
The room was besides the view also very modern and kept in a very well condition.
All in all despite the bit outside (but for me easy to reach) location I would if returning again to Tokyo definetly choose this hotel (haven't been to the ANA Strings and will defintely never ever go to the ANA Intercontinental).

Stayed: August 2013, traveled with family
3  Thank Laszlo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

I stayed for just under 2 weeks here and had a good experience. The room was a regular bay view room which was a good size and had a really good sized desk to work at. There was both wired and wifi connections available and was included in the room rate (very welcome, as I hate hotels that charge extra for this). The TV had both local and satellite channels, so could get english language channels ok. Laundry service was fast and reasonable priced, but there was no in-room iron (I'm sure they could have supplied one if I'd asked). Room service was excellent, very high quality food, speedy delivery and helpful staff (particularly the salmon ring on rice). The location of the hotel is a primary benefit of this hotel, great views of the bay and a short walk to the Hamamatsuchō station (7 mins max) and the world trade centre. There is a cool new bar too, I think called Manhattan which also has great bay views. The price of the room was quite expensive, but on looking around, this seems normal for Tokyo business hotels - next time I'd shop around earlier for best value rates and would consider pre-pay rates to take the edge of the cost. A minor criticism is the check-in time of 3pm. A lot of visitors from Europe arrive early in the morning, so an option to check-in early would be welcome - maybe an option on the website at time of booking? I would not mind paying extra for this option. Lots of guests were sitting around reception waiting for 3pm and then it was a race to the desk. Overall very good hotel and would stay again.

Room Tip: Bay view is really nice to wake up to and interesting at night
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  • Stayed: July 2013, traveled on business
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2  Thank Ali_Sutherland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

My staff at this hotel was just so-so. Nothing bad, but after having outstanding Intercontinental Hotel stays during this trip in Shanghai and Qingdao (China), this hotel's overall presentation does not measure up. Guest rooms are fine (very clean) but the pillows are crappy. The TV looks like something in a Hampton Inn! The room service menu is poor for a western traveler. I will say that the front desk staff was most helpful and accommodating. I would not NOT recommend this hotel but there may be better options in Tokyo.

  • Stayed: August 2013, traveled on business
    • Value
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1  Thank JoeyNoodles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Hotel Tokyo Bay, responded to this reviewResponded September 17, 2013

Dear JoeyNoodles,

Thank you for taking the time to review our property. I appreciate your kind comments on our hotel staff and the level of room cleanliness. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It's regrettable that we were not able to execute an exemplary hotel stay experience with regard to room amenities. Kindly accept our sincere apologies for falling short of your expectations.

The feedback we receive from you enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope to have an opportunity to serve you again in the near future and provide you with the service you deserve and expect from an InterContinental brand. We value you as our guest nd hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013

The views alone from the InterContinental Tokyo Bay probably make it a hotel worth staying at, but there are currently reasons to think twice.

My husband is an Intercontinental Platinum Ambassador so we expected to receive a room upgrade and other amenities. In comparison to other IHG properties, this hotel is somewhat parsimonious and our upgrade consisted of a slightly better view. And while it is not strictly policy that the second room we booked would be upgraded, other IHG properties have offered it to us. In this case, we had to pay to upgrade the second room which again only offered a better view but had dirty and stained carpets. The fruit plate we received was a few slices of fruit and the complimentary wi-fi was a bit of hassle, requiring us to "purchase" a plan that was later waived.

It is my understanding that hotel is undergoing a renovation. The lobby has a very luxe feel to it with gold leaf on the ceilings, traditional furnishings and a beautiful sliding door entrance. There is also a heavy incense scent that is a little overpowering. As I mentioned, our rooms were a bit rundown, particularly the carpets and the bathrooms. The beds were very firm and the robes we received (only in one room as Ambassador!) had seen better days. Perhaps if we had stayed in an updated room, our experience would have been better.

The hotel is busy, so invariably there was a wait to check-in, exchange money or speak to the concierge. I don't recall a separate line for Intercontinental Ambassadors, but the staff does try very hard to please. Also, the location is good (near two subway stations) and the ocean breeze was nice during the hot summer days we stayed in Tokyo.

Room Tip: Book a room with a view and one that's been renovated.
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  • Stayed: August 2013, traveled with family
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1  Thank Evelyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2013

We can't believe some of the views below are of the same hotel as our experience was so wonderful! We found all staff very helpful (we too were checked in by a trainee), particularly the concierge who spent some time helping us organise sightseeing. Dining staff even helped with advice on the shinsanken and the best station to catch it from for our trip to Hiroshima. Our room had the breathtaking view of the bay and was plenty large enough, bedding and towels changed daily and immaculate after every service. The bed deserves a special mention, one of the most comfortable we have slept in.
Wifi in the room would have been a bonus but was easily available in public areas. Food was amongst the bets we have had and we too have stayed in all IHG brands over a number of years, around the world, we are also platinum members so have plenty of experiences to compare this with. We were greeted every time we came back after sightseeing by staff who had remembered where we were going and asked how we had enjoyed it. We were genuinely sad to leave the hotel.

Room Tip: We had room 1905, fabulous views.
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  • Stayed: August 2013, traveled as a couple
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2  Thank Carl p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2013

The Intercontinental Tokyo Bay is underrated and mostly undiscovered. It’s a gem, but not without its flaws.
The hotel has been renovating over the past 18 months. The entrance and lobby are now completely redone, and the discordant effect of the self- playing piano mixed with totally different music from the nearby restaurant is a thing of the past. The greater part of the lobby and the former restaurant are replaced by a very nice lounge. The main restaurant is on the third floor now.
The staff are excellent: professional, competent, responsive. They have very good advice on local restaurants, bars, shopping and so on. I sometimes will head off on a weekend to Shikoku or Kyushu to explore and leave my big bag and briefcase with the staff to await my return and have never felt nervous about doing that. I trust them completely.
The club floor lounge on 20F is now completely redone, much larger and much more sophisticated. The food selection is increased and the food quality remains top- notch. Suzuki-san has moved to managing this space and provides excellent service. Ever- smiling and helpful Honda-san remains in the service of the club floor lounge.
Club floor bedrooms are redone and I suspect that the rest of the guest rooms will be redone over time.
The regular rooms are large for a Japanese hotel, and kept spotlessly clean. The rooms are bright and the furniture is natural wood. The bathroom floor tiles are getting a bit worn, but apart from that the upkeep is very good. The beddings have been upgraded and are very comfortable; everything works well that’s there. No WiFi in the rooms however, so bring your AirMac or other RJ45 connector portable hotspot if you wish to connect multiple devices.
The views of Tokyo Bay, Daiba and the Sumida River are great. Rooms ending with -01 through -11 have a great view of the Rainbow Bridge. -01, -02 and -03 additionally have a picture window view from the bathroom to the bay. -11 has a bay view plus a view west and if you are on a high- enough floor, a nice view of Tokyo Tower. On the far east end are the -21 rooms, which are extra- large, with a picture window view from the bathroom to Daiba, and two picture windows in the main room overlooking Daiba to the east and a great view up the Sumida River (Tsukiji fish market and off in the distance the new Tokyo Sky Tree) to the north, plus the Takeshiba Pier below with its frequent traffic of ships and hydrofoils headed to and from the Izu Islands.
The hotel’s location is great, simply put. It is an 8 minute walk from Hamamatsucho Station, with the JR Yamanote and Keihin Tohoku lines, two Metro lines at adjacent Daimon station as well as the Tokyo Monorail, which whisks you to Haneda Airport in less than 20 minutes – even the local, the express is several minutes faster. The Yurikamome Line is 200m from the hotel (exit on the third floor for the quickest path there) and it will take you to Shimbashi Station (connect to Metro or Yamanote and Keihin lines) or the other direction, over the Rainbow Bridge, with a breathtaking view of Tokyo, to Daiba. Walking from the hotel to Hamamatsucho station and then the Yamanote line, I made it to Tokyo station in 15 min. And there are numerous water travel possibilities including Tokyo Bay dinner cruise ships, low river tour boats, Izu island trips via hydrofoil – all within a couple minutes’ walk of the hotel. When you have luggage or just don’t care to walk, there is a hotel shuttle bus which goes to and from the Hamamatsucho Bus Terminal – the times are irregular, so get a schedule from the Concierge.
The change of the main restaurant to the third floor brings a mixed verdict. There are far fewer breakfast food items to select and they are not especially good. The fruits are frequently from a can. The layout by the egg cook guarantees that anyone waiting for an omelet will block other diners from reaching frequently- sought after items. Most annoying of all is the music: there is a 20- minute tape, too loud, which has repeated itself continually for over a year! By now, I know every note by heart. Why the staff don’t go crazy with the constant repetition of “the breakfast song” is beyond me. On the positive side, the table layout is open and modern, and there is a great view of the bay and the Rainbow Bridge. There is a good coffee machine now. I have held business events at the hotel before and the standard of cooking for business events has been exceptionally high – but they do not keep a high standard for the breakfast crowd, which is disappointing.
The fitness centre, which used to be on 3F, is moved to 8F and has a minimal set of equipment. You have to ask at the front desk for a different key card for the fitness centre, which will be delivered daily to your room -- they are only good one day at a time, very odd.
The few flaws notwithstanding, this hotel is a great deal.

Room Tip: The rooms ending in 01 to 11 all have a great view of the bay and the Rainbow Bridge. Rooms ending...
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  • Stayed: July 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
3  Thank MunichEricJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Hotel Tokyo Bay

Address: 1-16-2 Kaigan, Minato 105-8576, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#12 Romantic Hotel in Minato
#12 Luxury Hotel in Minato
#13 Family Hotel in Minato
#17 Business Hotel in Minato
Price Range: $189 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Hotel Tokyo Bay 4.5*
Number of rooms: 339
Official Description (provided by the hotel):
You can practically feel the heartbeat of the city from the impressive InterContinental Tokyo Bay. Convenient for business or pleasure travel, the hotel puts you in easy reach of business, shopping and entertainment centres including the World Trade Center Tokyo, Shiodome and Ginza. The Imperial Palace and Shiki Theatre provide tastes of culture. ... more   less 
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Also Known As:
Intercontinental Tokyo Bay
Intercontinental Hotel Minato
InterContinental Hotel Tokyo Bay Japan

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