We stayed for 3 nights at this hotel. Being Platinum Ambassador members for InterContinental, we were given an upgrade room on an upper floor which included free buffet breakfast, cocktails and small horse d'ouvres buffet in the early evening and free bottled water and basket of fruits. The room was absolutely beautiful, with a great view of the Tokyo Bay. Our daughters' room was on a lower floor, no upgrade, and that room was not as nice as ours, but it was the same size, just the decor was different. The hotel staff, while extremely attentive and polite, is lacking on English language skills, and it was very difficult at times to ask questions about tours and recommendations for restaurants since they did not understand what was being asked. That is the only reason I did not give it 5 stars rating. The bell captain, though, went above and beyond his call of duty giving us information about the Metro system, bus schedules, etc. The hotel is about a 10 minute walk from the Hamamatsucho bus terminal and Daemon Metro terminal, and the hotel offers a free shuttle every 20 minutes that runs between the hotel and the bus terminal. This service is right on time, every time. The buffet breakfast was amazing and the cocktails in early evening served in the New York lobby (the club is being renovated) were also excellent, and the lobby is absolutely gorgeous. The Tokyo Bay tour boats dock on the pier right next to the hotel and the fish market is also very close. Next time we are in Tokyo, we would definetely stay here again.