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“Wow - Incredible hotel!”
Review of The Westin Tokyo

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The Westin Tokyo
Ranked #1 of 11 Hotels / Ryokan in Meguro
Certificate of Excellence
Ottawa, Canada
Level 5 Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Wow - Incredible hotel!”
Reviewed August 9, 2010

Have stayed in great hotels world wide. This one rates at the top. We were dusty and carrying only back packs, having shipped our luggage ahead to the Westin some days previously (great system by the way). The staff did not miss a beat despite our appearance - throughout our stay all hotel staff were super polite, helpful and accommodating. We upgraded to club and enjoyed a fabulous room with fine inlaid wood furnishings, an exquisite bath, lots of toiletries, nice yakutas and slippers ect, great linens and a view that at night felt like an infinity pool of lights: there were floor to ceiling windows looking toward the downtown of Tokyo. The club floor offered nice happy hour snacks and drinks plus a very good breakfast of mixed Japanese and westerns treats. The buffet was equally available to us (included with room) on the main floor. It was vast! Don't go there on Sunday though unless you book ahead - it is a fancy and popular place for family brunch. The hotel offers access to a fitness center in the mall which can be reached from the lower level of the hotel so you don't need to go outside.

The hotel is located in a quieter area of Tokyo which frankly is rather a relief from much of the city density. Still, it is well served with indoor/outdoor shopping center attached, great restaurants around and a skywalk moving sidewalk to the Ebisu Subway Station. The station is on a the main JR line that circles Tokyo, so it is easy to get to - look for the East Gate sign when you get off the train. As you approach that exit you will see the skywalk. Looking straight ahead, you can see the Westin sign as you reach the very end of the skywalk: hotel is situated on the far side of the mall. We did discover that you can walk inside through the mall if it is raining. Stay to the right when leaving the skywalk and head down a level. Then you can walk through to the far side of the mall and via a sort of tunnel at the end, straight into the lower level of the hotel. The hotel web is quiet poor for directions unless you are driving - but we found it easily enough at the end.

Importantly, we discovered that the tall office towers on one side of that pretty shopping mall had two full floors at the top for restaurants. Some had almost theatre style seating that allowed a superb view for everyone. There must have been 20 +restaurants up there - all different. and ranging from pub style to very expensive. You take the elevators inside the tower lobby

  • Stayed June 2010
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank adventurelady99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mireiwestin, E-Business Coordinator at The Westin Tokyo, responded to this review, August 13, 2010
Thank you for your stay and for taking much of your valuable time to review us. We are thrilled to hear that your stay with us was more than delightful. Your words are great encouragement and will for sure be shared with the entire staff. We work to ensure that every aspects of our property, from location to interior décor, our gourmet cuisine to our staff all cater in making our guests feel better than when they first arrived- renewed and rejuvenated; your senses elevated. Our website is under major revamping, in preparation for a much detailed user friendly site! Please do come and visit us in soon again! We anxiously wait for your next arrival!
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toronto canada
Level 3 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 27, 2010

My husband and I stayed here for a week in July.A beautiful hotel but not centrally located.The hotel is a 10-15 minute walk to the subway.With taxis being so expensive in Tokyo,subways are the way to travel.The rooms are very adequate similar to Hampton Inn rooms,very dark lighting and hallways did not seem to be air conditioned..It was very hot during our stay and there is no swimming pool...service was very good and breakfast was excellent .This hotel is in a quieter area.If you do not mind travelling 20-30 minutes to get to the centre of things and don't want a swimming pool,this hotel is ideal.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank lovetotravel91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mireiwestin, E-Business Coordinator at The Westin Tokyo, responded to this review, July 29, 2010
May we sincerely thank you for your stay and for taking the time to review us. We are delighted you found our service and gourmet breakfast fulfilling. Location wise, we had hoped we would be a sanctuary from the hustle bustle for your relaxation and interior décor, designed for your well-being to feel relaxed and replenished. We regret not informing you of an adjacent facility with a pool that we welcome guests to use (fee based). We would like to be as accommodating to each and every one of our guests. For your future stay, please do not hesitate to let us know of your discomfort whether it may be of temperature or just about anything- we will ensure quick resolution as your comfort is vital to us. We anxiously wait for your return. Until then please take care.
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Zurich
Level 4 Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 27, 2010

This the very best Westin hotel I have been to, being a grade above the rest of the chain.

The rooms are spacious and luxuriously furnished, with very high quality throughout.

The hotel's location is not the most convenient, being a 7+ minutes walk from Ebisu station using covered moving walkways. It is also near the end of its airport limousine route. However the area is pleasant, upscale, and has many eateries with character, a nice contrast with hotels located in business districts.

I found service at this hotel to be exceptional, with capable, eager, gracious, and genuine staff going out of their way to fulfill even little requests. I highly recommend this hotel.

  • Stayed February 2009, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank hp1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mireiwestin, E-Business Coordinator at The Westin Tokyo, responded to this review, July 29, 2010
A heartfelt “arigatogozaimasu (“thank you” in Japanese) for your stay with us and for your words of great encouragement. We believe in offering the best of international standards combined with immaculate Westin Tokyo hospitality and service- attention to detail, tailored service, and effort in understanding our guests. Our location we hope, a respite in the center of Tokyo, is a unique attribute ‘designed’ to assist you to escape from the daily grind. Thank for allowing us to contribute to your Tokyo experience. We hope to see you very soon again.
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Mammoth Lakes, California
Level 4 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 15, 2010

Location was great! All kinds of neat little restaurants nearby. Ebisu garden place accross the street was a nice place to walk around. Check out the large supermarket there on the bottom level of the department store. It was great! You can take the escalator down one floor from the Westin lobby, and there's a tunnel under the street that takes you right to it.
The staff at The Westin Tokyo are top notch! The housekeeping staff did a great job. Rooms were very clean. Beds were comfortable.
The (orange) airport bus going to Narita Airport stops right in front of the hotel and runs all day. It's only about $35 each way.

We enjoyed our stay very much.

  • Stayed June 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bigK6-5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mireiwestin, E-Business Coordinator at The Westin Tokyo, responded to this review, June 16, 2010
Thank you for your review and even more for your stay with us. We are delighted to hear that your visit to Tokyo was a truly enjoyable one. Our location, Ebisu is quite a gem. As you’ve mentioned, the many hidden discoveries here and there are popular to the local community as well. We boast true Westin professionalism and personal attentiveness to our guests! We only hope for your return in the not so distant future, until then please take and stay well. Great profile photo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 7, 2010

My fiance and I stayed here for one week. We have stayed at several starwood properties around the world, but our experience at the Westin Tokyo was absolutely one of our favorites. Knowing that we had an upcoming wedding, Mirei Ri along with the staff greeted us with champagne and a congratulatory note along with a helpful packet of information about the city and hotel.

As a platinum member, we were upgraded to an executive floor room and then a suite. Both rooms were wonderful. While we agree with other reviews that the decor is more reminiscent of the Sheraton brand, this in no way compromises the overall feel of a very clean, modern, luxurious, inviting and calming space. The Westin amenities and touches were still prevalent and of course the heavenly bed was very plush and comfortable.

All of the facilities including the gym, executive lounge, breakfast buffet at the Terrace restaurant and at Mai were outstanding. All of the staff were extremely patient and helpful and answered any questions we had. Additionally, several staff members remembered our names and greeted us throughout the hotel. For example, after seeing us wait at Mai for breakfast, one staff ran into us later on that day and asked us how our breakfast was. It was details like this that truly separated this hotel with other ones.

The location of the hotel along with the surrounding area would perfect for any type of trip--- family vacation, business, romantic getaway, etc. The Yebisu Garden Place across the street offers great restaurants, shopping and even a beer museum! Atre at the Ebisu JR station is also a great place to buy nicely packaged souvenirs and gifts. Otherwise, you can get to any of the popular Tokyo areas (Shibuya, Harajuku Shinjuku, Ueno, Tokyo, Asakusa, Ginza, Tsukiji, etc.) within a short train ride.

I travel frequently for work and have stayed at many hotels in Asia and around the world for extended periods. However, the Westin Tokyo will always remain a personal favorite and I can't wait to come back on my next trip to Tokyo.

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mhrcheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mireiwestin, E-Business Coordinator at The Westin Tokyo, responded to this review, June 16, 2010
Thank you for your gracious review and even more for choosing The Westin Tokyo on a special trip. Adding that vital personal touch in every possible way is our priority with our cherished guests. We only hope that every aspect of our property, from location to interior décor, our gourmet cuisine to our staff all catered in making you feel better than you first arrived- renewed and rejuvenated; your senses elevated. Your kind words give us great encouragement and zeal to better serve tomorrow than today. We anxiously wait for your return. Until then, please take care and stay well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hong kong
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 30, 2010

Loved the hotel which is well located near the Shibuya area.
The front desk staff were really welcoming and helpful. The only complaints I would have is that I found the lighting in the room inadequate and quite dark, this is personal decor taste as it was a slightly older hotel. You also had to pay to use the spa heat facilities which in other hotels are free of charge to hotel guests. Treatments are quite pricy but thats the going rate in all Tokyo hotels. As a keen runner they provide a pleasant running map which was very enjoyable early morning. The best part about the stay was the breakfast buffet, it was incredible with amazing selection and choice, great bread station - really well done to the F&B team there.
I would definitely recommend this hotel!!

  • Stayed May 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank myspaguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mireiwestin, E-Business Coordinator at The Westin Tokyo, responded to this review, June 1, 2010
Greetings. Thank you very much for your stay and for taking the time to review us. We are truly glad to hear we were able to delight you upon your stay with us. We wish that each of our guests leave our property feeling better than when they first arrived -- refreshed and rejuvenated. We are in constant reflection in how to better serve our guests- your voice is an important part of this reflection. As for our interior décor, it is derived from the classic Empire style of the Napoleonic era expressing “liberation” and “enlightenment”. We hope to offer a calm atmosphere where, one can "elevate your senses, restore the body, and expand the mind". Thank you for allowing us to contribute to your Tokyo Experience. We hope to see you soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
45 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 30, 2010

Nice hotel in Ebisu.
I was there for a business trip and was given a very nice big room.
The bed was so comfortable and the toilet was so big too!
Everytime we entered the hotel, we were always greeted by the hotel staffs who were always full of smiles!
I was very comfortable staying there for ten days didn't want to go home.

  • Stayed August 2007, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nicholaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mireiwestin, E-Business Coordinator at The Westin Tokyo, responded to this review, July 27, 2010
Thank you for your kind words. It is our utmost pleasure greeting our guests wherever and whenever- after all one can never receive enough smiles! Your words are great encouragement, surly to be passed on to our entire staff. We look forward to your return. Until then, please take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Tokyo

Property: The Westin Tokyo
Address: 1-4-1 Mita | Ebisu Garden Place, Meguro 153-8580, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Meguro > Shibuya / Harajuku / Ebisu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels / Ryokan in Meguro
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Westin Tokyo 4.5*
Number of rooms: 438
Official Description (provided by the hotel):
The epitome of immaculate Japanese service, we tailor each guest's stay with personal, instinctive, and heartfelt hospitality. Enjoy the quietness in an upscale neighborhood of central Tokyo while staying close to the heart of actions happening at popular downtown sites. ... more   less 
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Also Known As:
The Westin Tokyo Hotel Meguro
Westin Hotel Tokyo
Westin Hotel Meguro
Westin Tokyo
Meguro Westin
The Westin Tokyo Meguro

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