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“Above and Beyond - Excellent Service and Detail”
Review of The Westin Tokyo

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The Westin Tokyo
Ranked #1 of 11 Hotels / Ryokan in Meguro
Certificate of Excellence
Moreno Valley, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Above and Beyond - Excellent Service and Detail”
Reviewed May 8, 2010

We stayed at the Westin for 4 nights and it was our most enjoyable stay of any Westin property we've ever stayed at. The hotel itself was very grand and modern. Much larger than I expected. Great location and a convenient walk to the nearby JR and subway stations. The Yebisu Garden Place is right next door and provides easy access to restaurants, small shops, and a department store. Around the JR / subway stations are some smaller side streets that had some great local restaurants (Ippudo ramen is walkable and highly recommended).

We booked two rooms on the executive floor - the rooms were very
spacious and had great views of Ebisu. The Heavenly beds were quite
good and comfortable as usual.

One of the perks of the executive floor is the lounge and this lounge
was one of the better lounges in Japan - if not the best. Large space
with abundant seating. Lots of helpful staff to answer any questions
and provide prompt service during cocktail hour. The food served
during cocktail hour was tasty and varied from day to day. The lounge
was normally very quiet and provided a welcome place to relax after
spending busy days in Tokyo.

We regularly ate the buffet breakfast in the Terrace restaurant. Great selection of food - traditional Japanese dishes, Western selections, and French pastries. Everything tasted good and very fresh. We all really enjoyed the croissants and Japanese poached eggs are so rich and creamy.

The staff went out of their way to ensure our stay was enjoyable. Helpful maps and local guide books were placed in the room before we arrived. Mirei (you'll notice her responses on these reviews) personally greeted us and spent a good amount of time arranging
various details during our stay. She brought us a wonderful cake to help celebrate a birthday. Every staff member - the reservation staff, front desk, concierge, food staff, lounge staff, etc were very courteous and paid a great deal of attention to every detail.

I highly recommend the Westin Tokyo and will be staying here whenever I'm in Tokyo. It's rare to find a hotel that provides such a welcoming atmosphere for foreign visitors, but now that I've found it - I'm not going anywhere else.

To the staff of the Westin Tokyo and especially Mirei - Thanks for making our stay such a wonderful experience.

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mnguyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mireiwestin, E-Business Coordinator at The Westin Tokyo, responded to this review, May 14, 2010
Thank you so very much for your stay with us and for your kind words. Your encouragement has been conveyed to our staff here at The Westin Tokyo and has given all of us great positive energy to do more for our cherished guests. Your well-being is our utmost priority, as it is our greatest delight. We truly enjoyed serving you and your family and we certainly hope to see you in the immediate near future. Until then, be well! Thank you once again for all.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Paris
Level 4 Contributor
45 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed April 29, 2010

We stayed at the Westin Tokyo for a couple of nights in March and ended with mixed feelings about this hotel.

First, as someone else mentioned, this is not your typical Westin. I m not too sure to which group this property belonged before becoming the Westin, but the interior is very glitzy with dark red marble, goldish decorations and everything that made a top hotel back in the eighties. So far all the Westins I stayed were more on the modern, contemporary side so it was kind of a shock.
But despite the interior being very eighties, it is still quite well maintained, and everything is still clean and fine.
We had a corner room so space was ample which is very rare in the capital city.
Again, the interior of the rooms were fine and clean but just felt like coming from another age, like some great old Sheraton decades ago.

Anyway as for location, well, again, it will depend on your liking. It sure is in a very quiet place, which is again very rare in Tokyo, with its pros and cons.
Pros: well after a long day, it s nice to be in a quiet and relaxed atmosphere away from the constant bustling of the city.
Cons: well if you are looking for some entertainment, or even restaurants you have no choice but to either take the train or the cab to Shibuya or Shinjuku. There is really nothing within walking distance and the little mall attached to the train station is kind of lame with nothing much inside.

As for service, again, I noticed that it was very different depending on the staff, which is very unlike Japan where service is usually very good in the whole hotel.
As for us, we found the service at the reception to be very cold. It was professionnal and fast but we didnt feel welcomed at all. Not a smile, not a welcome, straight to business. That s in stark constrast with the motto of the Westin and everything written on their fancy brochures and sites.
But some other staff were more friendly, greeting us with a smile every time, and looking eager to help or assist us.

Overall we ended with mixed feelings. While it was nice to be away from the noise, it was troublesome not to have any restaurants within the area. Again, rooms were spacious and clean but the design really felt outdated. Last, while the staff at the front desk was very cold, others were very friendly and nice to talk to. Last, rates are still reasonable compared to the size and quality of the rooms.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FERU06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mireiwestin, E-Business Coordinator at The Westin Tokyo, responded to this review, May 5, 2010
A sincere ‘thank you’ for staying with us at The Westin Tokyo and for taking the time to review us. We have taken note or your experience that our Front Desk did not live up to the Westin Standard of a “warm welcome”. Our Reception Team has been made aware of your feedback and we are now actively retraining to better deliver on this promise.

Ebisu is enjoyed by the local and visiting community and we had hoped to introduce you to the many quaint restaurants within 5-10 minute walking distance from our property and for which the vicinity is known for. We do hope to be able to welcome you back at some stage in the future at which time we would ask you to please allow our concierge in assisting you with a local gourmet tour!

Thank you also for your comments on our interior: The Westin Tokyo opened as a Westin Hotel in 1994, shortly before Westin was acquired by Starwood as a company. The original owner wanted to build a hotel with a distinct European palatial flair and match the famous Japanese Hospitality with American Management Expertise. The design now sets the Westin Tokyo apart from all other international hotels in Tokyo. We hope you will soon return to us for a true Westin Tokyo experience. Until then, be well.
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London, United Kingdom
Level 6 Contributor
111 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed April 14, 2010

I would highly recommend this hotel for its service and amenities.

SERVICE:
- I emailed the concierge 4 weeks before my trip to plan restaurant reservations for me (I don't speak Japanese and thought this may be difficult, plus we are talking about the Michelin capital of the world here). Even thought I hadn't arrived yet, they communicated with my by email and delighted to help. An itinerary and map was all done and ready for when I arrived.
- the staff were helpful, efficient and very, very polite. Given that tipping is not customary in Japan, it was just all part of the service.

HOTEL AMENITIES
- Rooms were big bright, and in a bustling city like Tokyo, calm and quiet, whith new falt screen tvs and cd/dvd players, and ceiling to floor windows and great views. And yes, they do have those Japanese toilet seats which are warmed, and wash you!
- Gym is big and well equipped. I have stayed in alot of hotels for business and this gym was twice as large as say the W's in Times Square New York.
- I am an SPG member and they have a dedicated checking desk, and floor, and lounge. Lounge had great views and it was nice to sit there and enjoy their drinks while working out the plan for the evening.
- breakfast was included and this was a good selection of Japanese and western food, which was all good quality

LOCATION
- ok, this may divide some people, as it is in Ebisu and about a 4-5minute walk to the subway/train:
I liked this alot; it was quieter, only 1 stop to Harajuku, a couple more to Shibuya (think Times Square) and walking from the hotel to the station, you go through a very nice shopping centre which restaurants, shops and a big supermarket (get your water and sake from here, while eating some of the free samples they thrust at you). It is quiet and easy to get to. If you compare to say Hyatt where I went, a freeway runs near it, and a couple of 7 Eleven type stores nearby, and then that's it!
DOWNSIDE: if you want to use the Airport Limosuine Bus, it is not very frequent. We arrived nad had to wait an hour for the next bus, which visited Westin as the final stop....two hours later! Bit of a downer having travelled on an 11 hour flight from London.

I would single out the concierge team as really going way out to help you, providing maps, checking subway and train times etc. They were simply fantastic, comparable to the rest of the staff who keep this hotel running so well and so efficiently.

I would stay here again when I return to Tokyo.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank santosdiego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mireiwestin, E-Business Coordinator at The Westin Tokyo, responded to this review, April 14, 2010
Thank you for your stay and for a very thoughtful thorough review. Your kind words will be conveyed to the concierge staff. In the future, we will gladly assist you in an alternative bus route for getting to our property. Hurry back for another Westin Tokyo magic, a respite in the heart of the city with personal service at its best.
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Helsinki, Finland
Level 3 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 11, 2010

My wife and two of our boys (aged 19 and 12) and myself stayed 5 nights at the Westin over Easter from March 31-April 5. We reserved two executive rooms that were located on the 19th floor and we had access to the club room (extremely helpful and pleasant staff always present) on the 17th floor. The hotel can be highly recommended. Having lived earlier in Tokyo near Shibuya we decided to find a hotel conveniently close and Westin fit the bill perfectly. The location is very good even though the trip to and from Ebisu station started to get a bit tiring after a few days. Getting around on the JR and metro is, however, a breeze from Ebisu.

Our rooms were very spacious with very nice views of Tokyo Tower. Rooms were maintained very nicely with tea/coffee and water available in the room. Breakfast could be taken either in the club lounge or just off the lobby. The buffet here was much more extensive than the lounge. We did not otherwise eat at the hotel and prices seemed very high. The cocktail hour was very pleasant with nice snacks offered each day.

I can strongly recommend this hotel. The location is very good and being only a few minutes from Shibuya was well appreciated by our sons who loved the area. Also the Ebisu neighbourhood is very interesting with some excellent and reasonably priced restaurants.

We used the Airport Limousine Bus to/from Narita direct to the hotel and it was very convenient.

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank T01Bhelsinki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mireiwestin, E-Business Coordinator at The Westin Tokyo, responded to this review, April 12, 2010
We are delighted to hear your Westin experience in Tokyo was most enjoyable. Every aspect of The Westin Tokyo is catered for the fulfillment of our cherished guests. Hurry back for an instant renewal to replenish your spirit!
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Hawaii
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 3, 2010

We traveled with a group of 11 people and had a wonderful stay. The concierge service was wonderful. In a city where people are so busy and english is not the spoken language you must have a good consierge, its worth the money.
The food was delicious, we had breakfast every day. Ebisu is a nice walk away from Harajuku and Shibuya or a 3 minute ride on the train. Our housekeepers were amazing!!! I'm a very messy person when I travel and they went beyond the call of their duty by even arranging my mess to orderly situatied on the table or counter or where ever it was. Front desk and managers were quite helpful. We had sooooo much bags from all the shopping that we did and the bell men were very helpful with holding our bags and keeping them in order to ensure a speedy departure. We even got to meet one of the top executives of the hotel and he was so warm and welcoming to us as guest and even became friends with us. No swimming pool or spa and we had to pay daily for internet, but it's Japan. The concierge directed us to a great spa and we purchased 500 yen cards for the few minutes of internet we needed. We love Japan and the people who have bad reviews just do not understand the culture.

  • Stayed March 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bransino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mireiwestin, E-Business Coordinator at The Westin Tokyo, responded to this review, April 4, 2010
‘Aloha’ from Tokyo! A heartfelt ‘mahalo’ for your stay with us and for your gracious comments of which, for sure will be passed on to our staff. Personal professionalism is a Westin Tokyo norm and we are delightedthat we were able to be more than accommodating. Upon your next visit please experience our ‘le spa parisien’ on the 4th floor for the perfect rejuvenation. We look forward to serving you again.
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Aussie
Level 4 Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 27, 2010

We stayed at The Westin for 7 nights and thought it was wonderful. It's 5 star all the way, very big rooms, extremely well maintained and friendly staff. They provided bottled water in the room each day which was appreciated. We took our computer and my only complaint would be the cost of using WIFI in the room however Tokyo does not have a lot of internet cafes so it would be difficult to try and find a cheaper option.
It has a great well equipped gym with treadmills, stepper, cross trainer, weight machines, fit balls, dumbells etc. And the bonus is it has a lovely view and was very quiet and clean.
It's a little bit of a walk to the station (7-10mins) but it is an enjoyable walk and there are moving walkways besides I'd rather be away from the station than right on top of it.
The wonderful thing about this hotel is the location. Ebisu is a wonderful European style village with lots of greats shops, bars and restaurants. We enjoyed walking around at night and trying lots of different bars, everywhere offered a different experience. After a busy day seeing the sights it is lovely to come back to the Westin in a quieter area. I would highly recommend this hotel.

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cheersgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mireiwestin, E-Business Coordinator at The Westin Tokyo, responded to this review, March 28, 2010
Thank you for staying with us at The Westin Tokyo and for taking the time to review us. We are ecstatic to hear of how our location, guest rooms, amenities, and most importantly, our services were able to help you feel refreshed and rejuvenated everyday. May we apologize for the inconvenience of internet use and thank you for your kind understanding. We have opted for a user pay system and made downward adjustment on the room rate by popular demand; according to feedback we have become best value amongst the luxury segment hotels.
We anxiously wait for your return to Tokyo and to The Westin Tokyo. Until then, be well.
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Ottawa
Level 3 Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 24, 2010

Great stay in Meguro, a cool neighborhood, just a short walk from subway trains. The suite was very well furnished in a classic Japanese style. The cabinets in particular are a marvel of bidet technology. Don't laugh, you'll see...
The executive lounge had wondeful views and a great light fare buffet. The top floor bar is a great place to have a drink at night. The morning buffet is excellent. I tried the traditional Japanese breakfast, quite interesting...
Excellent service, we were treated light royalty. The gym is well equipped.
Great hotel, would recommend for business or splurging in Tokyo.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank21961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mireiwestin, E-Business Coordinator at The Westin Tokyo, responded to this review, April 13, 2010
We are happy to hear of your delightful Westin Tokyo experience. We regard service in many forms, from ambiance to gourmet excellence, and importantly attending to our cherished guests with personal care. Hurry back for another heavenly experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Tokyo

Property: The Westin Tokyo
Address: 1-4-1 Mita | Ebisu Garden Place, Meguro 153-8580, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Meguro > Shibuya / Harajuku / Ebisu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels / Ryokan in Meguro
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Westin Tokyo 4.5*
Number of rooms: 438
Official Description (provided by the hotel):
The epitome of immaculate Japanese service, we tailor each guest's stay with personal, instinctive, and heartfelt hospitality. Enjoy the quietness in an upscale neighborhood of central Tokyo while staying close to the heart of actions happening at popular downtown sites. ... more   less 
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Also Known As:
The Westin Tokyo Hotel Meguro
Westin Hotel Tokyo
Westin Hotel Meguro
Westin Tokyo
Meguro Westin
The Westin Tokyo Meguro

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