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Reviewed September 6, 2016

I have stayed at the Westin in Tokyo a few times and was never disappointed. The hotel staff is very friendly and hospitable and the hotel itself is beautiful. It is very well located in the center of Tokyo but away from the hustle and bustle of the city.
There are a lot of shops and restaurants within walking distance and we had direct access from Ebisu station to the hotel, quite handy when it is raining.
Lovely hotel!

Room tip: Try to get a room with a view of Tokyo tower.
Date of stay: October 2015
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank PLMD88
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Westin T, Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded September 7, 2016

May we sincerely thank you for your stay with us and for your gracious review. We cannot imagine how much of your valuable time and thoughts were put in, a heartfelt thank you. It gives us great encouragement that you found your stay with us a pure delight. Never do we regard “service” as an obligation, but rather embrace it with genuine joy in being able to contribute to our guest’s experiences. Please come and visit us soon again. Your words have been received with much gratitude.Thank you, again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2016 via mobile

Enjoyed our stay here, large rooms, excellent buffet breakfast, easy access to the subway and a quick ride to Shinjuku, Shibuya and Harajuku the areas we enjoyed. Excellent service and advice on dining - through to the west side of the train station is Ebisu with great dining options.

Date of stay: September 2016
Trip type: Traveled on business
Thank kiwimum0f1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Westin T, Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded September 5, 2016

Thank you for your review and even more for your stay with us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one! Our location we hope, a respite in the center of Tokyo, is a unique attribute ‘designed’ to assist you to escape from the daily grind. Thank for allowing us to contribute to your Tokyo experience. We hope to see you very soon again.

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Reviewed August 27, 2016 via mobile

Located in the quiet residential area in Ebisu, just one stop away from Shibuya station and 3 stops away from Shinjuku Station. The staff were always nice, the rooms were very spacious. The breakfast was delicious and nearby there's Mitsukoshi Department Store. Just 5 minutes plus from Ebisu station, near the Ebisu station there are plenty of nice highly recommended restaurants.

Date of stay: December 2015
Trip type: Traveled on business
Thank JJ_Shiraz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Westin T, Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded August 28, 2016

Thank you for your review and even more for your stay with us. We are delighted to hear that your visit to Tokyo was a truly enjoyable one! Our location, Ebisu is quite a gem. As you’ve mentioned, the many hidden discoveries here and there are popular to the local community as well. We boast true Westin professionalism and personal attentiveness to our guests! We only hope for your return in the not so distant future, until then please take and stay well.

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Reviewed August 21, 2016

Good choice if in Tokyo for business. 10min walk from both Meguro and Ebisu stations ( if coming from Narita take Airport Express to Shibuya and Ebisu is only one stop away). The business lounge is one of the best in Asia with good selection of food and beverages. Gym is small but they do offer complimentary access to health club close by. Lots of good shopping , restaurants and bars close by.

Date of stay: August 2016
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
1  Thank Steve01010
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Westin T, Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded August 22, 2016

Thank you for staying with us at The Westin Tokyo and for taking the time to review us. We are delighted to hear you were able to feel satisfaction in our hotel. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke. Thank you for allowing us to contribute to your Tokyo Experience. We hope to welcome you back very soon. Until then, please take care.

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Reviewed August 16, 2016

In a quite residencial area but in easy reach of the main sites. Good value for money, we had a large room. Concierge were very helpful in reserving restaurants dor dinner before we arrived and also during our stay recommending place to see. Great breakfast.

Date of stay: June 2016
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank Calasal
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Westin T, Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded August 21, 2016

Thank you for your stay with us and for taking the time to post a review. Thank you for allowing us the opportunity to serve you. Your valuable feedback for the communications will be shared by our team. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations. We anxiously wait for your return for another Westin Tokyo magic, a respite in the heart of the city with personal service at its best.

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