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All reviews ebisu station ebisu area joel robuchon yebisu garden place heavenly bed moving walkway spg points mitsukoshi department store executive club covered walkway executive floor minute walk yebisu beer platinum member breakfast buffet rooms are large bit dated
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Reviewed June 21, 2016 via mobile

This dated hotel feels like a 1980's French throwback - all pink marble, black tile and gold furnishings done in a French style. From the public space to the rooms the hotel is clean and in great shape...just horribly out of style and badly in need of an update!!

The bar has closed brass doors, all cushy carpet and dim light, very old school and boring. The restaurants (other than terrace) are overly fussy affairs with set menus and very expensive. The Terrace offers a nice breakfast buffet ($32 for adults, $20 for children) and ala carte dinner menu. Oddly, when we were there in June they had a Spanish buffet nightly for the month! So every night we were there was the same set of dishes, the same Spanish CD on, it was out of sync with the Japanese experience we would have liked.... typically a hotel may have a themed night but every day is unusual.

The rooms are typically sized, two sinks and separate shower stall and tub. The housekeeping staff here is amazing; polite, thorough and efficient. They even take the shower head and drain cover out and clean them! Free water in room and wifi and a very helpful staff (from front desk to concierge) helped us to plan out our days.

We were in town for a family vacation and the location of the hotel is out of the way; more suitable for corporate or group guests. We used starwood points and so had limited options. For a leisure trip, would stay elsewhere. There are few (if any) area restaurants or sights worth visiting without cab or train.

Date of stay: June 2016
Trip type: Traveled with family
1  Thank journeysnob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin T, Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded June 23, 2016

Thank you for your stay with us and for taking the time to post a review. Thank you for allowing us the opportunity to serve you. Your valuable feedback for the communications will be shared by our team. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations. We anxiously wait for your return for another Westin Tokyo magic, a respite in the heart of the city with personal service at its best.

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Reviewed June 19, 2016

I stayed at the Westin for a layover on a business trip to Japan. The Westin is about 1hr 30min from Narita Airport and 30min from Haneda. The main lobby is absolutely breathtaking and the hotel is located in a quiet neighborhood southwest of downtown. The nearest metro is about a 10min walk away.

The room was clean and nice. Not huge by US standards but from what I know about Japanese hotels, it was quite large. Breakfast had a large variety of options for all travelers. The gym was smaller than it seemed in the pictures but definitely functional for the business traveler.

Date of stay: June 2016
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
Thank coreyi3eth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin T, Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded June 23, 2016

Thank you for your review and even more for your stay with us. We are delighted to hear that your visit to Tokyo was a truly enjoyable one! Our location, Ebisu is quite a gem. As you’ve mentioned, the many hidden discoveries here and there are popular to the local community as well. We boast true Westin professionalism and personal attentiveness to our guests! We only hope for your return in the not so distant future, until then please take and stay well.

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Reviewed June 16, 2016 via mobile

My first visit to Japan. Stayed at this hotel for 5 nights and I regret it was not for 50 nights. Location is excellent, quiet and nice area, and if you want to take the subway then it's 5-10 minutes walk maximum to the subway station. I tried the Spa, and again excellent. Room service, hotel employees, all, are just wonderful. The whole city and people are great. The hotel restaurants are excellent. I tried the Japanese Mai restaurant, will write a separate review with photos, The Lounge where I had the most delicious carrot cake, and The Compass Rose. The Executive Lounge is excellent too.

Date of stay: June 2016
Trip type: Traveled with friends
Thank RabieRafia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin T, Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded June 19, 2016

Thank you for your stay with us and for taking the time to post a review. Your kind words are of the greatest encouragement to all of us. We believe in offering the best of international standards combined with immaculate Westin Tokyo hospitality and service- attention to detail, tailored service, and effort in understanding our guests. We only hope for your return in the not so distant future, until then please take and stay well.

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Reviewed June 16, 2016

Great location. Ebisu area is one of my favorite locations in Tokyo. The hotel has direct access to a shopping mall. Good breakfast, and overall experience. Hotel bar has very good selection of whiskeys! in-Room massage service is very good!

Date of stay: June 2016
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank mhmtkcn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin T, Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded June 19, 2016

Thank you for your review and even more for your stay with us. We are delighted to hear that your visit to Tokyo was a truly enjoyable one! Our location, Ebisu is quite a gem. As you’ve mentioned, the many hidden discoveries here and there are popular to the local community as well. We boast true Westin professionalism and personal attentiveness to our guests! We only hope for your return in the not so distant future, until then please take and stay well.

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Reviewed June 15, 2016

Stayed at the Westin for 6 nights on our far east anniversary trip - a really excellent hotel. Very impressive entrance hall and staff really helpful and smiling - its really good when they remember your name
Stayed in an executive room with access to the lounge - tremendous views from room (20th floor) and club lounge where you can see Mount Fuji on a clear day
AS it was a special anniversary, the hotel delivered a bottle of sparkling wine and fruit a few moments after we had checked into our room - a really welcome surprise for us
Metro a few minutes walk away and a shopping centre / restaurants a few minutes walk from the hotel
Must say this is one of the best hotels we have stayed in so highly recommended
Quite a distance from the airport but take the limousine bus which ends at the hotel

Room tip: upgrade to an executive room if you can
Date of stay: June 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank jonlam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin T, Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded June 16, 2016

Thank you for staying with us at The Westin Tokyo and for taking the time to review us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke. Thank you for allowing us to contribute to your Tokyo Experience. We hope to welcome you back very soon. Until then, please take care.

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