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“Superb Service”
Review of The Westin Tokyo

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The Westin Tokyo
Ranked #1 of 11 Hotels / Ryokan in Meguro
Certificate of Excellence
Reviewed April 10, 2013

The service of the staff at this hotel is among the best in the city. I have previously stayed at the Conrad, and felt that the staff at the Westin really raises the bar on service.

When waiting for check-in, I was greeted by a staff who served me chilled white tea. Even when I was waiting for the hotel shuttle after check out, I was served tea in the lobby. The staff here is generous and does not dispense service only to the staying guests of this hotel, which is another indication of their commitment to service. A casual request to a staff in the elevator for an extra key-card was taken up as a personal mission, and the same staff delivered the card to my door minutes later. This is a great example of the staff here take ownership of the service that they provide.

The concierge needs some work on printing maps and directions for guests - the concierge had to photocopy a old guidebook just to show me the way to the Meguro river. Concierge at similar level hotels have access to programs specially designed to print out a neat sheet for guests requesting recommendations/direction.

The room is generously sized, and the bathroom was luxurious for Tokyo standard. Access to the pool requires an additional charge, but this is standard in Japan. Beware that the walk to JR Ebisu is around 10 minutes each way on a movable walkway.

Room Tip: Ask for a room facing Tokyo Tower.
  • Stayed: March 2013, traveled with friends
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Thank Wang-San
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded April 12, 2013

Thank you for your review and even more for your stay with us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one! We believe in offering the best of international standards combined with immaculate Westin Tokyo hospitality and service- attention to detail, tailored service, and effort in understanding our guests. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. We hope to see you again soon. Until then, please take care.

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781 - 787 of 1,760 reviews

Reviewed April 9, 2013

Truly love this hotel for the quality and cleanliness of the rooms, the utter infallibility and helpfulness of the staff and the awesome location! The easy access to the JR Ebisu station without going outside is a huge boon during one of Tokyo's frequent rainstorms. Unlike other hotels, the concierge staff and business center staff at this hotel are truly useful and worth engaging for any needs you may have. They produce results competently and quickly. While I wasn't ever upgraded as a Platinum, I was always given a good room and my status was recognized.

  • Stayed: May 2012, traveled on business
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1  Thank OyVeyzMeir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded April 11, 2013

Thank you for your stay with us and for taking the time to post a review. Whatever suits you’re fancy, we will do the utmost to provide. We are delighted to hear that our location in Ebisu (Yebisu Garden Place) was found to be a respite in the center of Tokyo, while providing some uplifting downtime with convenient access to all of your endeavors. Our location we hope, a respite in the center of Tokyo, is a unique attribute ‘designed’ to assist you to escape from the daily grind. Thank for allowing us to contribute to your Tokyo experience. We thank you for your very kind words of encouragement as we truly hope to serve you in the not so distant future. Until then, please take care and stay well. Hurry back for more of that peaceful invigoration.

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Reviewed April 9, 2013

The Westin Tokyo was a wonderful hotel. It was in a great location and was a very pretty property. The rooms were well appointed and spacious. The staff is very friendly and very helpful. I had contacted the hotel via email several times before our arrival to help us make the most of our 24 hours in Tokyo. they were very helpful and responsive.We used the concierge to point us in the right direction for things we wanted to see. I would recommend this property and will stay there again if my travels take me back to Tokyo. Also the breakfast buffet was also very nice. The area around the hotel was very quite on the weekend which made it nice for walking around. The front desk was also able to arrange for the limousine bus to take us back to the airport.

  • Stayed: March 2013, traveled as a couple
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Thank Zybach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinatos at The Westin Tokyo, responded to this reviewResponded April 11, 2013

May we sincerely thank you for your stay and choosing the Westin Tokyo for your important conferences and for your gracious review. We cannot imagine how much of your valuable time and thoughts were put in, a heartfelt thank you. It gives us great encouragement that you found your stay with us a pure delight. Never do we regard “service” as an obligation, but rather embrace it with genuine joy in being able to contribute to our guest’s experiences. Taking detail to a different level and understanding our guests is our priority. Please come and visit us soon again. And of course, please try to stay with us on your holidays, too. Your words have been received with much gratitude.

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Reviewed April 7, 2013 via mobile

I travel to Tokyo several times a year and have historically stayed at the Conrad Hilton. While this hotel isn't as modern or upscale it is a great hotel with clean rooms and in a better location. Lots of stuff within walking distance where you feel the upscale vibe of Tokyo.
The rooms are clean, staff friendly and the hotel has charm.

  • Stayed: April 2013
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Thank JHecht712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded April 7, 2013

Thank you for your stay with us and for taking the time to post a review. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms We believe in offering the best of international standards combined with immaculate Westin Tokyo hospitality and service- attention to detail, tailored service, and effort in understanding our guests. Our location we hope, a respite in the center of Tokyo, is a unique attribute ‘designed’ to assist you to escape from the daily grind. Thank for allowing us to contribute to your Tokyo experience. We hope to see you very soon again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2013

Large room and bathroom. Modern hotel. Very good and efficient concierge service. Short walk to Ebisu station for JR train and subway. For around Y23,000/night, it was the best deal I could imagine to get for this quality of hotel. My wife and I were very comfortable and would heartily recommend it.

Stayed: April 2013
Thank BloDaJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded April 7, 2013

Thank you for your review and even more for your stay with us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one!
We truly hope you to come back to us again, and like to take another opportunity to fulfill your needs and exceed your expectation. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. We hope to see you again soon. Until then, please take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2013

The Tokyo Weston is one of those hotels that one remembers as a great experience. The rooms are nice, obviously spotless. the amenities are of good quality, the decor is exceptional, the food in the restaurants is of the highest quality, the ambiance is great, to sum it up: a great hotel if one can afford it.

  • Stayed: February 2013, traveled on business
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Thank Uri O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing coordinator at The Westin Tokyo, responded to this reviewResponded April 7, 2013

Thank you for staying with us at The Westin Tokyo and for taking the time to review us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke. Thank you for allowing us to contribute to your Tokyo Experience. We hope to welcome you back very soon. Until then, please take care.

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Reviewed April 4, 2013 via mobile

Nothing short of a Westin hotel with impleccable service. I was surprised with the spacious room. The JR Ebisu station is 10 minute walk away. The front desk receptionists and the executive lounge staffs are very welcoming and helpful. I did not try the restuarants on offer at the hotel as there arw plenty of good restaurants at the adjacent Yebisu Garden Place. The hotel has 24-hour gym facility.

  • Stayed: April 2013
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Thank wmloke13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing coordinator at The Westin Tokyo, responded to this reviewResponded April 4, 2013

Thank you for choosing to stay with the Westin Tokyo. We feel privileged to have been able to serve you. Thank you for taking much of your valuable time to post a review, of which will surely be shared with all of our associates. We are humbled with your kind words, as it is our genuine joy that we are able to contribute to your Tokyo experience and even more for a Westin Tokyo one. Please hurry back. Until then, do take care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Tokyo

Address: 1-4-1 Mita | Ebisu Garden Place, Meguro 153-8580, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Meguro > Shibuya / Harajuku / Ebisu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels / Ryokan in Meguro
Price Range: $311 - $537 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Tokyo 5*
Number of rooms: 438
Official Description (provided by the hotel):
The epitome of immaculate Japanese service, we tailor each guest's stay with personal, instinctive, and heartfelt hospitality. Enjoy the quietness in an upscale neighborhood of central Tokyo while staying close to the heart of actions happening at popular downtown sites. ... more   less 
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Also Known As:
The Westin Tokyo Hotel Meguro
Westin Hotel Tokyo
Westin Hotel Meguro
Westin Tokyo
Meguro Westin
The Westin Tokyo Meguro

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