The service of the staff at this hotel is among the best in the city. I have previously stayed at the Conrad, and felt that the staff at the Westin really raises the bar on service.
When waiting for check-in, I was greeted by a staff who served me chilled white tea. Even when I was waiting for the hotel shuttle after check out, I was served tea in the lobby. The staff here is generous and does not dispense service only to the staying guests of this hotel, which is another indication of their commitment to service. A casual request to a staff in the elevator for an extra key-card was taken up as a personal mission, and the same staff delivered the card to my door minutes later. This is a great example of the staff here take ownership of the service that they provide.
The concierge needs some work on printing maps and directions for guests - the concierge had to photocopy a old guidebook just to show me the way to the Meguro river. Concierge at similar level hotels have access to programs specially designed to print out a neat sheet for guests requesting recommendations/direction.
The room is generously sized, and the bathroom was luxurious for Tokyo standard. Access to the pool requires an additional charge, but this is standard in Japan. Beware that the walk to JR Ebisu is around 10 minutes each way on a movable walkway.
- Official Description (provided by the hotel):
- The epitome of immaculate Japanese service, we tailor each guest's stay with personal, instinctive, and heartfelt hospitality. Enjoy the quietness in an upscale neighborhood of central Tokyo while staying close to the heart of actions happening at popular downtown sites. ... more less
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- Also Known As:
- The Westin Tokyo Hotel Meguro
- Westin Hotel Tokyo
- Westin Hotel Meguro
- Westin Tokyo
- Meguro Westin
- The Westin Tokyo Meguro