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“Great value”
Review of The Westin Tokyo

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The Westin Tokyo
Ranked #1 of 11 Hotels / Ryokan in Meguro
Certificate of Excellence
San Francisco, California
Level Contributor
118 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Great value”
Reviewed February 6, 2013

This is a beautifully kept, very comfortable hotel in one of the loveliest neighborhoods in Tokyo. The Ebisu station is about a 10 minute easy walk away through an enclosed route with moving walkways. From there it is an easy subway or train ride to the rest of Tokyo including both business and tourist destinations. Right across the street is a high end shopping mall and just beyond is a neighborhood worth exploring for its many restaurants, bars, and shops.

The rooms in this Westin are generously sized and very thoughtfully furnished with comfortable chairs, a padded stand for luggage, both a shower and a good sized bathtub, and much more. The rooms are supplied with Japanese style sleepwear, hair clips, bath salts, and many other amenities you won't find in Westins in the US. Despite all this, it's possible to get a room here for about $220 depending on the exchange rate.

The hotel also houses several nice restaurants. The Terrace on the first floor serves an excellent all you can eat buffet in addition to menu items.

In short, this hotel offers a perfect combination of both Japanese and American style comfort.

Room Tip: All the rooms have good views of the city, but if you pay more you can get higher. Especially in wi...
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  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 7continents2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing coordinator at The Westin Tokyo, responded to this review, February 17, 2013
Thank you for your stay with us and for taking the time to post a review. We are thankful of your kind patronage to the Westin Tokyo and also for the encouragement we find in your gracious review. I would very pleased that you have to enjoy the Heavenly Bed that promises to "sleep on clouds" The Westin Hotel Original in rooms surrounded by lush greenery, were made in the interior of fine European style and relaxed atmosphere you. I know to be able to offer a great time that can not be to everyone's guest, hospitality of the best, taste only Westin Tokyo encouraging words of praise from our customers, and want we will make an effort staff off.Important, yes, you are to us and we only find it our joy to ensure you of a delightful stay! We look forward to your return. Until then, please take care.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (188)
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English first
Carlsbad, CA
Level Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 29, 2013

I've have stayed here on two occasions in the last 18 months while on business. Would not recommend on personal travel given the location and better options available (Grand Hyatt, Conrad, etc.). Very consistent service and quality at the Westin Tokyo. Rooms are large for Tokyo, clean but showing some signs of age/wear. Service was good, not great, and the large buffet was expensive but good. Nice neighborhood, but pretty quiet if you need "action". Good area for running and peacefull strolls. Gym was well equipped and clean. I will return when on business.

Room Tip: High floor
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lord_of_Canterbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuko K, Digital Marketing coordinator at The Westin Tokyo, responded to this review, January 30, 2013
Thank you for your stay with us and for taking the time to post a review. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. Your valuable feedback for the signs of aged room will be shared by our team. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations. We anxiously wait for your return for another Westin Tokyo magic, a respite in the heart of the city with personal service at its best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noida, India
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 26, 2013

I stayed in this hotel while on a business trip to Tokyo in July-2012.

The hotel is on a walking distance from nearing railway station. It also has many Indian restaurant in vicinity.

The rooms are very spacious (unlike most other hotels in Tokyo) and staff is very friendly.

just opposite the hotel there is big shopping complex.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank saurabha_in
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuko K, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, January 30, 2013
Thank you for your review and even more for your stay with us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one! Our location we hope, a respite in the center of Tokyo, is a unique attribute ‘designed’ to assist you to escape from the daily grind. Thank for allowing us to contribute to your Tokyo experience. We hope to see you very soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 20, 2013

We have stayed here several times and have always been satisfied with the consistent high quality of the accommodations and service. It is conveniently located on one of the JR Yamanote stations and Hibiya line, which equates to easy access to almost anywhere in Tokyo. Staff are always professional and accommodating of guest needs. It's a treat to stay here!

Room Tip: Ask for the corner room facing Ebisu station -- Mt. Fuji can be seen on a nice day.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mari858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuko K, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, January 24, 2013
Thank you for your review and even more for your stay with us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one! We believe in offering the best of international standards combined with immaculate Westin Tokyo hospitality and service- attention to detail, tailored service, and effort in understanding our guests. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. We hope to see you again soon. Until then, please take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire England
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 16, 2013

Stayed here back in November after staying at the Grand Hyatt, Roppongi and the Dai-Ichi. This was my 6 visit to Tokyo in the last 18 months and this was by far the best hotel I stayed in.

Plus points
Service, service, service! Absolutely flawless. I mentioned once during a room service order that I have a gluten intolerance and on each subsequent room service request they remembered un prompted and even checked each meal directly with the chef! This is just one of many little details that the staff at the Westin dealt with during my stay.

Lobby and rooms. Lobby is very impressive (especially after the shabby Dai-Ichi) and the standard rooms are huge and very well furnished. Views are superb too. I had a fantastic view of the Tokyo tower.

Value - Compared to other hotelsin Tokyo, this fine hotel provides incredible value, although prices in the cute little bar are somewhat extreme!

Minus Points
Although Ebisu is a nice area, you are far away from any "real" Tokyo excitement and atmosphere

That is about it really. Fantastic hotel in my favourite city. I just wish it was situated in a area with a bit more oomph!

Room Tip: Higher the better. Choose either a city or Fuji-san view. If you dont get a great view, go have lun...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aldershotborn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuko K, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, January 24, 2013
Thank you for your stay with us and for taking the time to post a review. We are thankful of your kind patronage to the Westin Tokyo and also for the encouragement we find in your gracious review. I would very pleased that you have to enjoy the Heavenly Bed that promises to "sleep on clouds" The Westin Hotel Original in rooms surrounded by lush greenery, were made in the interior of fine European style and relaxed atmosphere you. Regarding room service, our staff above all the joy of it is possible to meet the expectations of our customers. I know to be able to offer a great time that can not be to everyone's guest, hospitality of the best, taste only Westin Tokyo encouraging words of praise from our customers, and want we will make an effort staff off.Important, yes, you are to us and we only find it our joy to ensure you of a delightful stay! We look forward to your return. Until then, please take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
77 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 15, 2013

We have been staying in this hotel everytime we visit Tokyo and it has become a place of comfort as well as extreme comfort. The buffet is one of the best we ever had with all the hotels we have stayed and the staff professional and helpful. And they always place us at our favorite room that has a view of the rainbow bridge as well as the Tokyo Tower.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paullings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuko K, Digital marketing coordinator at The Westin Tokyo, responded to this review, January 16, 2013
Thank you for your review and even more for your stay with us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one! I would very pleased that you have to enjoy the Heavenly Bed that promises to "sleep on clouds" The Westin Hotel Original in our rooms. The Westin Tokyo were made in the interior of fine European style and relaxed atmosphere you. To give me the words of praise regard restaurant "The Terrace", and we thank from my heart, arrange your room. We are encouraging by the voice of delight from customers. We promise to everyone with our high standard of Westin hospitality. We sincerely look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
321 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
Reviewed January 7, 2013

A favourite hotel in a fabulous location. Good English spoken here. Top marks for eco-awareness. If you forego maid service (daily towel/linen change) you receive 500 yen voucher per day which can be spent at the F&B outlets in the hotel or converted to loyalty points. The room will be made up every 3 days anyway and every day the rubbish bins will be emptied and refreshments (tea/coffee, complimentary water) restocked.

As for the location, Ebisu is one of the coolest places in Tokyo and is right on the most useful subway (Hibiya) and JR/rail (Yamanote) lines. In Yebisu Garden Place you can enjoy the delights of the Yebisu Beer Museum, high-end Joel Robuchon restaurant, Mitsukoshi Dept store (be there at opening time and be greeted by bowing salespersons as you enter!) ad much more. Lots of eating places from the basement to the sky! If the weather is inclement you can still get around undercover ….. and there is a pedestrian travelator to Ebisu JR station which is housed in Atre, another shopping mall. On a clear day .... you can see Mt Fuji!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuko K, Digital marketing coordinator at The Westin Tokyo, responded to this review, January 10, 2013
Thank you for your review and even more for your stay with us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one! Thank you again for your eco-friendly contribution while choose our Make a Green Choice. Our location, Ebisu is quite a gem. As you’ve mentioned, even though Yebisu area is quiet, the many hidden discoveries here and there are popular to the local community as well. We boast true Westin professionalism and personal attentiveness to our guests! We only hope for your return in the not so distant future, until then please take and stay well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Tokyo

Property: The Westin Tokyo
Address: 1-4-1 Mita | Ebisu Garden Place, Meguro 153-8580, Tokyo Prefecture
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Meguro > Shibuya / Harajuku / Ebisu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels / Ryokan in Meguro
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Westin Tokyo 4.5*
Number of rooms: 438
Official Description (provided by the hotel):
The epitome of immaculate Japanese service, we tailor each guest's stay with personal, instinctive, and heartfelt hospitality. Enjoy the quietness in an upscale neighborhood of central Tokyo while staying close to the heart of actions happening at popular downtown sites. ... more   less 
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Also Known As:
The Westin Tokyo Hotel Meguro
Westin Hotel Tokyo
Westin Hotel Meguro
Westin Tokyo
Meguro Westin
The Westin Tokyo Meguro

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