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All reviews ebisu garden train station the executive lounge sushi concierge tokyo properties district
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1,110 - 1,115 of 2,247 reviews
Reviewed November 28, 2012

We stayed at the Westin for five nights and were pleased throughout. Service was friendly and efficient. The concierge even brought in her sd card when we found that we could not easily find one for our camera. The rrom was large and we had a view each morning of Mt. Fuji.

Date of stay: November 2012
  • Trip type: Traveled as a couple
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1  Thank GlobalLibrarian
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded February 6, 2013

Thank you for your kind patronage to the Westin Tokyo and for taking the time to post a review. Your kind words and strong vote of confidence for the Westin Tokyo has given us great encouragement and yearning to do more. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke. Thank you for allowing us to contribute to your Tokyo Experience. We hope to welcome you back very soon. Until then, please take care.

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Reviewed November 26, 2012

really enjoyed our stay here, the rooms are spacious and we had a nice view. extra charge for wifi, even on the executive floor, but that´s what most hotels do. The style of the hotel isn´t very modern, I personally prefer more modern designs, but that´s personal preference and nothing you can deduct points for.
breakfast was very good, nice mix of western and asian (extra fee for breakfast).
location is good and Ebisu station is a great travel hub, lots of restaurants close to the station, which is about a 10 min walk from the hotel.
the gym isn´t the biggest, but good enough, there´s a pool adjacent to the hotel, but didn´t get a chance to go there.

Date of stay: October 2012
  • Trip type: Traveled as a couple
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Thank mupsi212
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded February 6, 2013

Thank you for your review and even more for your stay with us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one! I would very pleased that you have to enjoy the Heavenly Bed that promises to "sleep on clouds" The Westin Hotel Original in our rooms. The Westin Tokyo were made in the interior of fine European style and relaxed atmosphere you. We are encouraging by the voice of delight from customers. We promise to everyone with our high standard of Westin hospitality. We sincerely look forward to seeing you again.

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Reviewed November 21, 2012

I had a great time at this hotel. It was the first trip to Tokyo. We choose this hotel by friend reference. It is great located, close to the train station and shopping centre. The whole service during our stay was great. The staff are very helpful.

Date of stay: May 2012
  • Trip type: Traveled on business
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Thank CODICECOMMUNICATIONS
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded February 5, 2013

Thank you for your stay with us and for taking the time to post a review. We are thankful of your kind patronage to the Westin Tokyo and also for the encouragement we find in your gracious review. Important, yes, you are to us and we only find it our joy to ensure you of a delightful stay! We look forward to your return. Until then, please take care.

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Reviewed November 20, 2012

I've stayed at the Tokyo Westin twice and both times I have been underwhelmed. While the rooms are comfortable, they are severely in need of a face lift. The decor is dated and the bathrooms are not very modern. On a positive note, the beds are comfortable and the staff is very helpful. I will likely stay here again for business but am on the lookout for more modern accommodations in Tokyo.

Date of stay: November 2012
  • Trip type: Traveled on business
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Thank Jaya R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The_Westin_Tokyo, Digital marketing coordinator at The Westin Tokyo, responded to this reviewResponded February 5, 2013

Thank you for your stay with us and for taking the time to post a review. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. Your valuable feedback for the signs of aged room will be shared by our team. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations. We anxiously wait for your return for another Westin Tokyo magic, a respite in the heart of the city with personal service at its best.

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Reviewed November 8, 2012

I had a great time at this property, I was scared about the breakfast coming from Texas to JP is kind of scary when it comes to food and the breakfast was wonderful at the hotel. There are quite a few places in Ebisu to eat at and non are far (not more that a 5-15 minute walk). It is close to the JR train station and easy to get to anywhere from here. My convention was at the Tokyo Big Sight and it cost about $40 USD each way to get there on taxi. Perfect hotel, I would use it again.

Room tip: Buy the package with the breakfast included, it is so much cheaper!
Date of stay: September 2012
  • Trip type: Traveled on business
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Thank Mike C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Yuko K, Ecommerce coordinator at The Westin Tokyo, responded to this reviewResponded November 19, 2012

Thank you for your stay with us and for taking the time to post a review. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. We hope to see you again soon. Until then, please take care.

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