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Reviewed December 14, 2017

This hotel was a disappointment from day one. First their web page only shows a Google map of where they are located. They don't help you get to/from the hotel. All I had to go on was a pin on the map. (hint, there's a bus direct to/from Narita which makes it easy - taking trains is long and not at all easy!) The room was small and forever too hot (must have been 85 with the heat off). The breakfast was not memorable. The only thing going for this hotel is the location near Disneyland and the Big Sight. p.s. the internet was very slow.

Room Tip: Take the bus from the airports. You'll have to call hotel to get the info as it's not on the English web page.
  • Stayed: December 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank DA8026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunroute-Ariake, マネージャー at Hotel Sunroute Ariake, responded to this reviewResponded July 22, 2018

Thank you very much for taking the time to write this review.
We would much appreciate for sharing your experience with us.

We are sorry about our map is difficult to understand and your room is very hot.
We will make something better more.

It is very popular that the guest of Disney Resort and the Tokyo Big Sight,because of good access.

We hope that we could have opportunity to meet you again in the future.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2017 via mobile

Hotel Sunroute Ariake is great! We stayed for 6 days & had 3 families with children ages from 2years old to 19. The area is very clean, quiet and very close by the train station & neighboring Odaiba. Very safe to walk leisurely around even at night. Will definitely stay here again.

Stayed: April 2017, traveled with family
Thank sjoycm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunroute-Ariake, マネージャー at Hotel Sunroute Ariake, responded to this reviewResponded January 29, 2018

Thank you for taking the time to write this review and for your comments.
We are happy to read you warm comment and you were satisfied with us.

Many guests go to Odaiba area and Tokyo Disney Resort from our hotel.
It is convenient they go to this area!

If you will have any chance to come to Japan again,we are looking forward to serving you!
Thank you.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2017

I stayed for 4 nights in mid-October. Very nice staff, can speak English quite well. Very easy to book the free shuttle bus to/from Disneyland/sea via email in advance. They had our bus voucher ready when we dropped off our luggages.

I just wish they provide the foot massage machine in every room (my mother stayed in a different, smaller room so there's none in there). Also, check-in MUST be after 3pm. I understand that we won't be able to enter our room before check-in time but in this hotel, we were not even allowed to pay when we arrived. We were going to spend the day at Disneyland until around 11pm so we expected to have the room ready by then. A bit inconvenient but my stay was overall amazing. Breakfast was also very good. Hotel is very close to the Rinkai Kokusai-Tenjijo Stn.

  • Stayed: October 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Irena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunroute-Ariake, マネージャー at Hotel Sunroute Ariake, responded to this reviewResponded January 13, 2018

Thank you very much for choosing our hotel.
And,Your warm comment would highly appreciated ,We are happy to hear your comment.

Many guests glad to use the foot massage machine.
We are sorry about we don't put it all room.

We hope that we could have the chance to meet you in the future.

And we would thank you once again.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2017

stayed here for 4 nights. Staff can speak english and very helpful. Free shuttle available if you are going to disneyland/disneysea. Clean toilet and room and free wifi available. Very near to train station.

  • Stayed: October 2017, traveled with family
    • Value
    • Rooms
    • Service
1  Thank LeowY5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunroute-Ariake, マネージャー at Hotel Sunroute Ariake, responded to this reviewResponded January 13, 2018

Thank you very much for choosing our hotel and taking the time to write a review.
Your comment would highly appreciated.

Many guests go to the Disney Resort.
The guest can be reserve sheet for Disney Shuttle bus.

We hope that we could have the change to meet you in the future.
And we would thank you once again.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2017

The staff can speak English well and are very accommodating. The rooms are clean. I loved the free foot massage machine in the room and the free dehumidifier. There is also a free shuttle going to the Disney Parks. They also have an easy booking process for the airport shuttle bus.

  • Stayed: October 2017, traveled on business
    • Location
    • Cleanliness
    • Service
Thank Joanne Pauline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunroute-Ariake, マネージャー at Hotel Sunroute Ariake, responded to this reviewResponded December 20, 2017

Thank you for taking the time to write this review and for your comments.
We are happy to read you warm comment and you were satisfied with us.

Many guests are glad to use foot massage machine and Disney shuttle service.

If you will have any chance to come to Japan again,we are looking forward to serving you!
Thank you.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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