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“Great holiday experience”

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Mandarin Oriental, Tokyo
Ranked #1 of 90 Hotels / Ryokan in Chuo
Certificate of Excellence
Luzon, Philippines
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great holiday experience”
Reviewed March 2, 2013

Fantastic service. Concierge personnel go over and beyond expectations to get us tickets and reservations to restaurants even during the busy holiday season, they have this fantastic burger that you can order thru room service. Just a block walk to Mitsukoshi . It was easy access to subway

  • Stayed December 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank 1deeda1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,841 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
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English first
Hong Kong
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 2, 2013

Everything I expect from a 5 star hotel - but not quite enough to make it out of this world (which everyone seems to expect from Mandarin Oriental).
Excellent service with staff who were helpful and friendly.
The hotel provides a nice questionnaire to ask guests about their preferences (e.g. when you want the room to be cleaned and when you want it turned down). Although not too sure how effective that is as the time the room is turned down is not actually correct on the one day I could check.
Views from the rooms were stunning and the amenities were excellent.
The Gym was equipped with state of the art equipment, and clean, although it was a little small.
The location of the hotel is excellent, being on top of a metro station (mitsukoshimae) but private enough given the unassuming entrance of the hotel.

However, the whole package is let down a little with some of the following criticisms.
No Pool available, when pretty much all other 5-star hotels will have an indoor pool.
The daily newspaper did not seem to arrive in the early morning, it appeared on my desk at the end of the day for the 5 days I was there.
The breakfast buffet at Kshinki (sp?) was a little disappointing and expensive in comparison to some of the other buffets offered at other hotels. I ended up selecting a la carte menu items.
No complimentary Wifi, daily cost of Wifi is pretty expensive (1800 Yen) for 1 day.

I've stayed in the Shangri-la and the Park Royal hotel in the general area, and I would have to admit, I would prefer both to Mandarin Oriental. The only reason I would choose Mandarin Oriental over the other 2 is the location (less of a walk to work) which makes a difference during the cold Winter :-)

  • Stayed February 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank ttttssssszzzzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 25, 2013

Traveled on business, this is my second time staying in this hotel. Service is outstanding and it's one of the most beautiful hotels I have ever stayed. Very conveniently located as well. I missed it already.

  • Stayed February 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Wenonly1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san francisco
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 23, 2013

You can't beat the location, service or 5-star comfort of this hotel. It is modern, has beautiful views and the MOTO concierge is fantastic. They helped us figure out our trip -- over e-mail before we arrived -- and offered impeccable service when we were there. Our entire experience was fantastic -- they beat expectations when it came to luxury and service.

The rooms are well appointed, all with great views. We had a Mt. Fuji view -- but arrived late at night on the clear day and the fog prevented us from seeing it while we were there, but the view was lovely regardless. The beds are dreamy and the rooms are spacious and efficient.

The area is more "downtown" business feeling -- but you can walk (or quickly cab) to the train station which will take you anywhere you want to go in Tokyo or the rest of Japan. This was particularly useful as we took a day trip to Nagano.

  • Stayed December 2012, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank natala007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Level Contributor
88 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
Reviewed February 11, 2013

Service is sensational. When you arrive at the ground floor level, the staff in the 38th floor reception area are immediately on alert to welcome you to the hotel. There was a genuine warmth and empathy emanating from the young woman who welcomed me at the entrance and literally whisked me up to the top floor. And the panoramic view of Tokyo from behind the back of the check-in area is "sharp intake of breath" inducing, it is so eye-catching and spectacular.

I booked a Grand King Room on the 35th floor. It was one of the most serene habitats I have ever experienced. Apart from the panoramic view from the floor to ceiling windows, the bamboo floors coupled with the comfortable floor mats and the capacious extra-large bed put me in a "Japanese state-of-mind". I felt like I was a shogun (at least for two days!). The hotel also has a number of Michelin-starred establishments, two of which will serve food (at not too exorbitant prices) directly to your room. There's also a Japanese-style bathroom to die for, divided into separate compartments encapsulating a sunken bath, a wet room with a shower, a separate wc and sink area (with all the usual high end toiletries).

For social interaction, it's difficult to beat the bar of the hotel on a weekend night. If you sit at the bar, you can watch the bar tenders mix taste-filled cocktails with great style and brio. Or, if you are in a romantic mood, you can adjourn to the banquettes at the back of the bar, where you can sit with your loved one/hot date and take in the amazing panoramic view of Tokyo, buzzing with life, hundreds of feet below you.

Admittedly, this hotel set me back about Euro 1,200 for two nights there. But it was worth every single cent of my expenditure. An outstanding place.

Room Tip: It's worth spending Euro 100 extra to get yourself a Grand King room.
See more room tips
  • Stayed January 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Insightful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, Massachusetts
Level Contributor
86 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed February 9, 2013

We had high expectations for this hotel having been familiar with Boston's Mandarin Oriental and every single expectation we had was exceeded. This being our first time in Japan we were amazed at the hospitality of the Japanese people, but the staff at this hotel took it to a new level. Every single interaction we had with the staff was genuine, extremely friendly, and exemplifies the best service we have ever received anywhere. The room was glorious... extremely comfortable, with all the amenities you would expect from a 5 star hotel plus a few you wouldn't. The view looking over East Tokyo was stunning, and despite being in the middle of the city only steps from a metro station it was unbelievably quiet. We also ate at one of the restaurants after checking in and that experience was equally amazing. My only regret is not booking far enough in advance to have stayed for the entire duration of our trip as they were fully booked for the weekend, and understandably so. If there was a way to score extra credit on tripadvisor, this hotel would be the one to get it.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
3 Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 8, 2013 via mobile

This hotel is worth every penny and then some. From the friendly staff to the amazing rooms and the views ... It was a perfect stay! We dined at Sense and had the Peking duck 3 ways ... Every course was perfect, and some were prepared table side!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AmandaG55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Tokyo

Property: Mandarin Oriental, Tokyo
Address: 2-1-1 Nihonbashi Muromachi, Chuo 103-8328, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chuo > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Chuo
#1 Business Hotel in Chuo
#1 Spa Hotel in Chuo
#1 Romantic Hotel in Chuo
#1 Luxury Hotel in Chuo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Tokyo 5*
Number of rooms: 178
Official Description (provided by the hotel):
Mandarin Oriental, Tokyo's visionary design and award-winning service has been recognised as the epitome of sophisticated luxury in the city. Superbly located in the prestigious financial district within the historical and cultural centre of Tokyo, the first Mandarin Oriental Hotel Group property in Japan embodies the best of contemporary and time-honoured architectural splendour. The hotel features 178 luxuriously appointed guest rooms and suites, ten restaurants and bars and an award-winning spa situated within the soaring, Cesar Pelli-designed Nihonbashi Mitsui Tower. The site offers spectacular views of the city skyline while providing access to stately banquet and conference facilities within the adjacent Mitsui Main Building, a Japanese cultural-heritage property. ... more   less 
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Also Known As:
Mandarin Oriental, Tokyo Hotel Chuo
Mandarin Oriental Hotel Tokyo
Mandarin Oriental Chuo
Mandarin Tokyo
Chuo Mandarin Oriental
Mandarin Oriental, Tokyo Japan

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