We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
jasperye03

Terrible service and very disrespectful towards guests

1.0 of 5 bubblesReviewed Dec 30, 2018via mobile
This hotel’s staff disgust me. We checked in and were given a smoking room, though when booking, specifically requested a non-smoking room as we had a kid. When we called the staff to ask them to change rooms, they told us that there were no more room and to leave and find another hotel. This is unacceptable behavior from the manager.
Date of stay: December 2018
Trip type: Traveled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nearby Hotels
$178
Fully refundable
No prepayment needed
  • Priceline
    $153
  • Agoda.com
    $139
  • japanican.com
    $218
0.7 miles from Ginza Creston Hotel
Free Wifi
Restaurant
Lobby
$272
Fully refundable
No prepayment needed
  • Skyscanner.com
    $230
  • Agoda.com
    $213
  • Priceline
    $220
0.9 miles from Ginza Creston Hotel
Free Wifi
Restaurant
$190
Fully refundable
No prepayment needed
  • Expedia.com
  • Agoda.com
    $147
  • Trip.com
0.7 miles from Ginza Creston Hotel
Free Wifi
Restaurant
The Premium Twin Room at the Sotetsu Fresa Inn Ginza-Nanachome
$221
$157
Fully refundable
No prepayment needed
  • Expedia.com
  • Trip.com
  • Priceline
    $189
0.9 miles from Ginza Creston Hotel
Free Wifi
Restaurant
APA HOTEL
$120
Fully refundable
No prepayment needed
  • Priceline
    $134
  • Agoda.com
    $102
  • Hotels.com
    $137
0.7 miles from Ginza Creston Hotel
Free Wifi
Restaurant
$193
Fully refundable
  • Priceline
    $195
  • ZenHotels.com
    $188
  • Skyscanner.com
    $192
1.2 miles from Ginza Creston Hotel
Free Wifi
Restaurant
ホテル外観
$182
  • Priceline
    $205
  • Agoda.com
    $162
  • Skyscanner.com
    $174
1.0 miles from Ginza Creston Hotel
Free Wifi
Restaurant
$111
Fully refundable
No prepayment needed
  • Hotels.com
    $113
  • Agoda.com
    $91
  • Priceline
    $110
1.9 miles from Ginza Creston Hotel
Free Wifi
Restaurant
シングル例(15㎡)
Get rewarded with One Key
  • Booking.com
    $124
  • Priceline
    $126
  • japanican.com
    $156
0.8 miles from Ginza Creston Hotel
Free Wifi
Restaurant
View more hotels in Chuo
Reviews (266)
Filter reviews
266 results
Traveler rating
69
146
37
8
6
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
69
146
37
8
6
See what travelers are saying:
Selected filters
Filter
Updating list...
6 - 11 of 266 reviews
Reviewed October 26, 2018 via mobile

We stayed one night here, it is a lovely hotel located in Ginza area. The hotel room has a great view over the city, more it is clean and relatively bigger than others. The bar and restaurant areas are beautiful. The breakfast is great.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Arumbero
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 8, 2018

Excellent hotel in a great location with wonderful views. Staff very friendly,but as previously noted, not very knowledgeable about the area. Unexpectedly large room, extremely clean and comfortable, nice bar and breakfast area.

Date of stay: September 2018
  • Trip type: Traveled with friends
    • Cleanliness
    • Service
1  Thank ljharris657
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 25, 2018 via mobile

The hotel offers rooms with stunning views of the Tokyo Skyline. Great location. Friendly staff though not very knowledgeable about the local area. Clean rooms with decent size according to Tokyo standards. Breakfast is served in a tray and not a normal buffet like most hotels. They offer either continental or japanese breakfasts. Booth the breakfasts are very filling so not having a buffet is not a problem. Decent value for money.

Date of stay: May 2018
Trip type: Traveled with family
1  Thank Ninad C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 24, 2018

The room itself was large and well furnished with a fantastic view but unfortunately the stench of smoke in the room was overpowering and almost unbearable. A request for a non smoking room was denied due to the hotel being fully booked. A humidifier was offered but when the smoke has permeated deep into the furnishings there is no relief. Yuck.

Date of stay: April 2018
Trip type: Traveled with friends
Thank SuziOzz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 14, 2018 via mobile

Stayed for 2 nights , a 5 min stroll to the subway , 5 min to the current fishmarket ( which is moving in October -18)

Great views over the bay of Tokyo !

Our room even had a private massage chair in the room which was great !

Date of stay: April 2018
Trip type: Traveled as a couple
1  Thank 372fredrika
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews