I travel to Tokyo 5-6 times a year. I usually stay in the area, but in a different hotel - this time, my usual hotels were all fully booked so decided to stay here for the first time.
I had problems checking in because the staff spoke very little English and couldn't comprehending what I was saying. There were 4 staff members at the front desk, but none had good English. I had to call over my Japanese speaking friend to the hotel to resolve the issue.
The hotel charges JPY1,000 per hour for late check-out, which seems like a lot because it's only 5,000-6,000/night at this hotel. Their check-out time is 10am. I checked out at 11am and they charged me 1,000yen. This is the first time a business hotel of this price range charged me extra by-the-hour for a late check-out. I understand if the room is not available and I must check out at 10am, but if the room is available until 11am, they shouldn't charge an extra fee. I've stayed at other hotels in the area and this is not normal.
A colleague of mine who stayed at another hotel nearby wanted to see my room to see if he should stay there next time. However, the hotel staff made a scene about my colleague not being allowed to go up, even to just check out my room. My colleague explained that he wanted to see the room for reference - to consider for his next stay. However, they were very stern about the whole thing. My colleague asked if he could see any room (not mine) for reference, but the manager came out and said it would take a very long time to prepare a room for showing. A very strange hotel - they weren't treating us like guests and they also lost future business.
The room is clean, but smaller than other similarly priced hotels in the area. I booked a "double" room, large enough to accommodate 2. Yes, the bed was bigger than a twin, but the room isn't any bigger, which means less walking space. There was no space for my small carry-on suitcase. Every time I left the room, I had to move my carry-on bag out of the doorway so I could open the door. I've stayed at small business hotels all over Japan, but there is usually room under the desk or some sort of closet space for my carry-on suit case. Not at this hotel.
The service is usually very good in Japan, but I got a very strange feeling from the staff at this hotel. There are many hotels in the area for even cheaper with better service, better English speaking staff, and bigger rooms. Too many strange rules at this hotel. I wouldn't stay here next time.
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- Also Known As:
- Sotetsu Fresa Inn Nihombashi Ningyocho Tokyo, Japan