My husband and I didn't have a good impression of the hotel when we first walked into the lobby because it was filled with cigarette smoke from a cafe inside the hotel. Without hesitation, I told the staff about it - they explained about the cafe's smoking customers only. However, for the next 2 nights there, we did not experience the smoky lobby again. I thought this was an excellent gesture to show that they value customers' comfort during their stay. Moreover, the staff was extremely helpful despite their limited grasp of the English Language. We wanted to go to Izu but couldn't find relevant information on the Internet. We approached the reception and a kind gentleman, Mr Kobe, who was on evening/night shift generously helped us with gathering information about bus schedules (which are only found on the japanese website - no English version, which explained why we couldn't find relevant info about Izu on the Internet) from different places. He spent about 1-2 hours assisting us and even helped us plan our itinerary in Izu just so we wouldn't miss the buses (since there're limited buses) and get to places on time. I must say, in Japan, if you come across someone who doesn't extend a helping, the world would come to a standstill. We really enjoyed our stay here - it is extremely clean, people are helpful and we surely enjoy the hearty breakfast provided for each night of stay there. I would certainly stay here again. Plus the location is awesome! 2 minutes from the nearest station, Kayabacho.
- Official Description (provided by the hotel):
- Re-open as Sotetsu Fresa Inn on 4/01/2013 ... more less
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- Also Known As:
- Trest Hotel Chuo
- Trest Hotel Nihonbashi
- Sotetsu Fresa Inn Nihombashi-Kayabacho Tokyo, Japan