Just like the other reviewers mentioned, the hotel has a great location where it is just outside of Hanzomon subway station. I like the area too, very quiet and not so crowded, simply nice. There are convenience stores about walking distance from the hotel.
The lobby is average, small but functional and clean. Hotel reception is efficient. Although one or two associates we have spoken had a some difficulty in communicating in English but nothing serious. The service was still good.
The room for our first night had a smaller bed, which was what we really booked anyway. They offered an upsell to upgrade to a room with a bigger bed (at just additional 1000Yen/night). But we did not get as we thought we would be okay anyway. So having a 1.85m tall person, the bed was a little cramped. We decided to upgrade to a bigger bed but the hotel staff did not promise to be able to deliver as the hotel was fully booked. The wifi of this room 836 was weak.
The next morning, I requested at the reception to have our room change. Despite a little struggling in communication at first, the associate informed me that they would transfer our things to the new room but at a later time - after usual checkout time. So we left the hotel early but came home very late. True to the staff's promise, we were assigned in another room with a bigger bed. The room was 802 and the wifi was stronger here.
Both rooms are clean and smells new. The furniture and bed are good. The toilets in both rooms are quite nice even though small in size. The toiletries provided are good as well - they provide bath sponge. They provide cotton pajamas too.
I am just disappointed with the very limited tv channels available.
But other than that, the hotel is good for us.
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- Also Known As:
- Monterey Hanzomon Chiyoda
- Hotel Monterey Hanzomon Tokyo, Japan