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“Great Business Hotel - amazing suites - electronics everywhere”

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The Peninsula Tokyo
Ranked #6 of 74 Hotels / Ryokan in Chiyoda
Certificate of Excellence
LA
Level Contributor
164 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“Great Business Hotel - amazing suites - electronics everywhere”
Reviewed September 22, 2012

Overall a 5 Star Hotel, however, the restaurant / lounge ("Peter") could use some work. Located right in the middle of Tokyo - views of Palace from high floors.

Checked-in late an got upgraded to a suite on the 22nd floor. Main room was maybe 25' x 12' with huge King size bed, built in desk, couch and chairs facing TV, Floor to ceiling drapes with MASSIVE ELECTRONIC controls - EVERYWHERE. 50" TV, Bamboo woven ceiling, Fax, Modem, Printer, 100 + 200 V outlets, Full Mini Bar, Internet Radio.

Room was hot and humid at check-in. Couldn't figure AC controls (no specific temp numbers) so called desk and had them send up help to fix it - took to long for service to arrive - so told them to set to 21 degrees C and went to bar ("Peter"). Returned to perfect room temp and you can adjusted humidity level as well.

Bathroom. Huge tub, 2 sinks on separate walls, shower, Toto (Star Trek) toilet system, 2 american style robes etc. They should move the sinks to the same wall to make the 15 x 15 room even bigger.

Closet - Walk in 10 x 12 room - build in table with mirror, 2 japanese robes, Safe, Hair Dryer, Nail Dryer etc. Separate locked Valet Closet for laundry, shoe shine or package delivery.

Bar/Restaurant: This was the only disappointment. We went up for drinks at midnight. we ordered to Grapefruit and Vodka - has zero vodka in either drink. Appetizers were OK - nothing special and expensive. View was mediocre and furniture looked cool - but was not comfortable.

Check In/Check Out: Very efficient.

  • Stayed September 2012, traveled on business
    • Value
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Helpful?
Thank BeachMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (227)
Date | Rating
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  • Chinese (Traditional) first
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English first
Singapore, Singapore
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed September 10, 2012

Everything about our stay was great - the rooms, service, front desk, concierge, which you can gather from other reviews ....I will therefore focus & highlight the extra touch:

- Our reservation at Peninsula Tokyo was spread over two bookings because we decided to stay in Hakone for one night to properly enjoy the onsen (hot spring) and ryokan (traditional inn) experience. We had left our luggage bags at Peninsula and when we returned from Hakone to re-check in, we were pleasantly surprised to learn our bags were already in our new room. This is great initiative.

- Hubby and I are food lovers and the concierge desk had really good suggestions on where we could fulfill our yakitori, okonomiyaki, unagi, sushi, ramen cravings. These suggestions were also convenient to get to. They did not push for dining within the hotel, which is something we experience in hotels in other countries.

- The complimentary Rolls Royce ride (when car is available and for 2km radius) is a great service - pampers the soul and helps the wallet (cab rides in Tokyo can be hefty if you are used to New York, Shanghai, Singapore, etc prices). What shone for us was how the driver went out of his way to ensure (1) we stayed dry when we were alighting in wet weather and (2) show us the way amidst a busy Tsukiji market to a sushi chain that he had suggested in response to our one innocent question on where we could find good sushi in the market.

- I was having a cold and requested for hot water. On both occasions (as we checked in twice), a hot thermos (re-boilable) flask and kettle were brought to the room within five minutes of request. I also requested for support pillows (tempur shaped), which they had and it was great for my blocked nose.

- Other reviewers have also mentioned the bottled Fiji water, gym shoes, swim cap and goggles that they discreetly offer for your workout. These are really thoughtful, but I further love the "wet swimsuit dryer", "spare plastic bag", "comb" and "mouthwash" in the ladies locker room. So much thought put into considering the guests' needs, both before and after.

- Coffee was great. They had the Lavazza coffee capsules, which in my opinion, taste far better than the nespresso ones. We did prefer the creme & aroma flavor than the other type which we thought tasted a bit sour. Having said that, both had strong body and did its job of perking us up in the morning.

- VOIP phone: we love this feature of Internet telephony because it helps to save international call charges. The Peninsula in Shanghai offers free VOIP calls, which is fantastic. The Tokyo VOIP service comes with local call charges for international VOIP calls. Was very reasonable: just about JPY249 for a short call. Wasn't timing the clock as I was speaking to my dearest two year old back in Singapore. It probably was for around 5-10 min since she can't yet carry a good conversation!

- the remote control panels on both sides of the bed (Yes, hubby and I like to lounge and laze!). Would be even greater if the blinds had remote control too :)

- love the TV remote control. It is one of those that does not need you to figure out where to aim for the right spot ;D

  • Stayed September 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rokugatsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 6, 2012

Let me start by saying that rooms are awesome, there's incredible attention to every little bit (which extends to overall concierge service) - sadly, it's not a perfect hotel as all food is incredibly expensive and you can't get away for less than $150 per person for a meal that's not breakfast (don't breathe a sigh of relief, $80 is completely normal to start the day) and barely includes a couple dishes - and that's without alcohol! That's before adding that the food itself isn't superb. So if you stay here, I suggest you dine elsewhere.

  • Stayed May 2012, traveled with family
    • Value
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Helpful?
1 Thank Xiao C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
71 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed September 1, 2012

We stayed for three nights at the end of our two weeks trip to Japan in August.The location is great to explore Tokyo particularly Ginza shops. Although arrival reception was excellent and service level in all area quite good, we could not but compare the property with the Hong Kong
Peninsula where we stayed in April. Somehow it lacks the grandure of the latter,maybe its the cramped lobby restaurant that one has to pass through or the feeling that the property is trying to save money on room amenities ,although the room rate is quite pricy compared to HK Penin,room is excellent and sizable,but things like no welcome fruit basket,had to request a new shampoo set for two days in a roll and its hot in August so daily hair wash is needed.no turn down sweets.When we travel we like to experience a homely atmosphere.Breakfast like most Penin ,has very small selection.It seems here its like a business hotel or may be this is Tokyo.

Room Tip: Request room on high floor with view of Park.
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
1 Thank TravelbugX50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 29, 2012

We went to Tokyo with a little skepticism about staying here after reading the reviews. Yes the restaurants were a pricey, as our most good restaurants in Tokyo, yes the spa treatments could be better and are expensive, but other then that with each passing day we loved the place more and more. We were there for five nights, toured Japan for two weeks and then so happy to come back to our home at the Peninusla for another three nights. The staff there is just amazing. So friendly, so efficent, so knowledgable, it feels like you are home. The rooms are huge, modern, comfortable and a pleasure to hang out in. The swimming pool is fantastic and the people who work in the spa are so kind and helpful one can relax and feel completely taken care of. The lobby takes some getting used to with its zen simplicity, but it grows on you and works. The breakfasts is great, the coffee latte yummy, and the breads wow. Some of the luxury hotels in Tokyo have a heavy feeling to them. The Peninusla feels like and fresh. We liked it so much we enjoyed staying in our rooms even though all of Tokyo beckoned. When we did leave the location a few blocks from Ginza was ideal. We cant wait to find anotehr reason to return to the Peninusla Tokyo.

  • Stayed August 2012, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yarrl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 26, 2012

We've stayed here 3 times before but still managed to get surprised by the fantastic level of service on our recent visit.

The coordination from Front Desk to concierge, to the bell boys, and even to the gym, was all incredibly smooth. For instance, on our departure, we had a midnight flight out and they kindly allowed us to use the gym facilities to freshen up before our flight after an afternoon in the hot sun. When we got to the gym in the evening, they were already expecting us, and when we got downstairs the concierge had our bags ready and a taxi waiting.

All the concierges were fantastic, seamlessly booking all our restaurant reservations and on short notice getting us into 2 restaurants that usually need 1-2 months of advanced booking. Also love the detailed maps they provide for each booking.

The location, in our opinion, is better than the other top hotels in the Ginza and Marunouchi area, right beside the Palace and right in the middle of Ginza, between many of the best restaurants in Tokyo and some of the best shopping. Right in front of the hotel, there is a beautiful and popular 5km jogging route around the Imperial Palace, past cherry trees and moats, and there is a map in your room of the route.

The Deluxe room has a great layout, with a large walk-in closet that gets a lot of use (to drop off the shopping, try on the new stuff, etc), and a large bathroom with his & her sinks. The main room has a comfortable and usable living room area with a sofa, and cool tech like automatic curtains, espresso machine, free and fast wifi, etc. The rooms with the park view have a lovely view of the excellent imperial palace.

A few other random things we love about the Peninsula Tokyo: the complimentary Rolls Royce car service (seriously, how do you top this), the gym has running shoes if you forgot yours, the pool has swimming goggles which no one ever travels with, and everything is offered to you so discretely, and quite perfectly.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HungryBoar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gassin, France
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 14, 2012

This is a beautiful hotel in a very central part of Tokyo. The views from the higher rooms are pretty good (the lower rooms I suspect have pretty average views). The rooms have also got to be one of the better hotel rooms I have stayed, they are just magic. Nothing is forgotten and the design is exceptional. I didn’t eat at any of the restaurants in the hotel and the bar was closed for a private function, which I found extremely annoying (???). I did have room service and it was very average and approaching inedible…I was hungry and it was late. Now for the really bad, the staff at the hotel were lazy, unhelpful, poorly trained and worst of all argumentative?? Particularly the front desk and the concierge. It was just extremely annoying how hopeless they were. A true contrast with the Park Hyatt where I had stayed a few days earlier. Regardless of this I did enjoy my stay purely due to the exceptional quality of the rooms. For reference I stayed in a deluxe park view room on a high floor.

  • Stayed July 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Leucoxene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Peninsula Tokyo

Property: The Peninsula Tokyo
Address: 1-8-1 Yurakucho, Chiyoda 100-0006, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Chiyoda
#5 Romantic Hotel in Chiyoda
#6 Family Hotel in Chiyoda
#6 Business Hotel in Chiyoda
#6 Luxury Hotel in Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Tokyo 5*
Number of rooms: 314
Official Description (provided by the hotel):
The Peninsula Tokyo offers 314 spacious guestrooms, including 47 suites, five restaurants, a modern lounge bar, two ballrooms, six elegantly designed function rooms, a wedding chapel, a Japanese ceremony room, a fitness centre, The Peninsula Spa, a fleet of Rolls-Royces, Mini-Coopers, and BMWs, and two jewellery shops. Guestrooms are among the largest and most technologically advanced in Tokyo and offer stunning views of the city, the Imperial Palace Gardens and Hibiya Park. Interior designer Yukio Hashimoto, an alumnus of renowned Japanese interior design firm Super Potato, intertwines rich earth tone colours, woods, lacquer, marble and stone with design and functionality to create a luxurious living environment described as "international in design, but Japanese by inspiration." ... more   less 
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Also Known As:
The Peninsula Tokyo Hotel Chiyoda
Peninsula Hotel Tokyo
Peninsula Hotel Chiyoda
Peninsula Tokyo
Chiyoda Peninsula
The Peninsula Tokyo Japan

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