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“Great hotel expensive limo pickup”

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The Peninsula Tokyo
Ranked #5 of 74 Hotels / Ryokan in Chiyoda
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
93 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Great hotel expensive limo pickup”
Reviewed April 9, 2012 via mobile

Hotel is fantastic with great rooms with awesome soundproofing so sleeping in the day is easy. Breakfast in the room was one of the best I've had and pickup from the airport was expensive and more than the room. However they upgraded the BMW to the Rolls so it was an experience to be savoured...want to go back..

Stayed February 2012
Helpful?
1 Thank Blasterchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (233)
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English first
Fort Worth, Texas, USA
Level 4 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 9, 2012

We stayed three nights at the Peninsula in Tokyo during the month of March. The hotel is nicely located across from the Imperial Palace and a very short walk to Ginza. The hotel has an underground connection to the Hibiya station which was convenient.

The room was very large and consisted of a nice seating area and a large dressing room that was completely separate from the bathroom. The dressing room had plenty of hanging space as well as space for luggage. The bathroom was nice with separate wash basins and a large soaking tub in the middle. One of the nice things about the room was that the bathroom and dressing room areas could be completely closed off from the rest of the room via a large wooden sliding door, so there was minimal disruption if someone is an early riser. The room also featured an espresso machine.

We had a nice view of Ginza from our 22nd floor room, but not all rooms have decent views. And you probably shouldn't expect to face the Imperial Palace unless you're staying in a suite. I'm not 100% certain on that, but pretty sure. Some rooms will just have views of the side of the buildings across the street; we were just fortunate.

Normally I'm not a big fan of the automation that hotels put in their rooms (you know the lighting controls, etc). I find them to typically be clunky and non-intuitive and more of a nuisance than anything. However, the Peninsula far exceeds any expectations in this arena - they know how to do it right. There were control panels everywhere in the room controlling everything from lighting to temperature and humidity to the curtains and shades. There was even a panel by the desk that would tell you the current outside temperature as well as windspeed and direction. You never had to look around to find a control panel as everywhere you would want one there would be one, and every one worked brilliantly - this is the kind of automation I would put in my home. There was even a button labeled "Spa" next to the tub which would dim the lights and begin playing relaxing spa-like music in the bathroom. I've included a couple of pictures of the various types of control panels.

We had breakfast every morning in the Lobby Restaurant as it was included in our room rate. The breakfast food was decent, but nothing spectacular with limited selection as part of the rate. We also ate dinner a couple of nights in the same restaurant and the experience was much nicer. The food was memorably delicious, and the ambiance was enhanced with the live music being performed in the 2nd floor balcony which was clearly designed for this purpose. The only really negative thing I would have to say about the Lobby Restaurant is that it's a bit awkward as the main path from the front doors to reception/elevators goes right through the middle of the restaurant. It makes it a little odd with people continually walking back and forth and meeting up with folks near where you're dining. Having been in the Peninsula Hong Kong, I "get" what they were trying to accomplish with the Lobby Restaurant in Tokyo - it was just oddly executed, presumably due to limited space with the floor plan of the building.

We had drinks one night in the Peter bar on the 24th floor, and the views were very nice.

One of the things I found most interesting about this hotel was how they chose to utilize the dead space in the center of the building where no rooms or utilities would exist. They created a work of art called The Void which extends from the 8th floor up to the 23rd floor. It's a completely black space that is filled with 24 tornado-like pieces that are suspended in the vast space. Each is illuminated by strings of lights that are wrapped around them. The elevator lobby on our floor (and presumably all of them) had 3 windows that looked out in to this space, and it was very interesting. It doesn't photograph very well due to the lighting levels, but I'm sure there are pictures online of it.

Overall, the stay at The Peninsula was wonderful, with one of our favorite (if not most favorite) rooms of any hotel we've stayed in.

Room Tip: Higher floors on the back (east) side of the building offer nice views of Ginza. Rooms on the south...
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  • Stayed March 2012, traveled with friends
    • Value
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Helpful?
1 Thank HauntedMansion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Evanston
Level 4 Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 8, 2012

I stayed at the Peninsula for 6-nights in April 2012 and found it to be delightful.

I've stayed at the Peninsula in the US, but never in Asia. I travel in Asia extensively, and have always enjoyed the hospitality of Japan; my experience at the Peninsula in Tokyo exceeded my already high expectations.

My room had a large bathroom with two sinks, a separate changing room/walk-in closet and a large bedroom with a sitting area. Unfortunately the work-area for my computer was a bit cramped, but was acceptable. Water pressure was good and the bed comfortable with drapes that kept out the sunlight.

The gym was nice and had good machines and the pool (although only 20-meters) was very nice and I was able to swim laps without problems.

Morning breakfast either in the lobby or the basement was good, although a bit more limited than usual for a top-end Japanese hotel.

The staff was wonderful and almost all had very good English-language skills.

Overall...this was an excellent hotel, in a great location (steps/elevator for the hotel goes to the Hibyia station underneath the hotel). My only quibbles would be a rather limited restaurant selection in the hotel (although plenty of restaurants abound just steps away), and a rather limted work-space.

FYI....for those who are Catholic, the Franciscian Chapel has English-language masses on Sundays, and holy days (and maybe even daily mass?), which is near the Ropping Crossing station, which is only 3-4 stops on the Hiybia line from the hotel- check out the chapel's website for detailed directions (worth prining-out the first time you visit).

Stayed April 2012, traveled on business
Helpful?
Thank Evanston_Jeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
99 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 3, 2012

The rooms are amazing, both comfortable and highly technological. Add a great location to the typical Peninsula service and you have a terrific combination.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Sanibel_Frank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Byron Bay
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 31, 2012

These guys are a mess. The left hand doesnt know what the right is doing.

Wrong meals delivered by room service, took 40 minutes to get our breakfast in the restaurant, poor service, approached by staff about matters that had nothing to do with us..... we cut short our reservation and moved to the MO as quick as we could.

Let me just say that I have stayed in many hotels in Tokyo and all over Japan, and I can advise that this is by far the most over rated and over priced. Both the Mandarin Oriental and Conrad are streets ahead.

Regarding breakfast, there is no buffet, which is fine, however if you are on a bed and breakfast plan, you breakfast bill is limited to 3800Y ($45) which is also fine, until you realize that the (very bad) cup of cafe latte costs 1200Y !!! $15 for a cup of coffee at breakfast. ha. add a smoked salmon bagel to that at $30 and you have hit your limit. Fancy an orange juice, or anything else ? well, now you have got to pay (alot), for a breakfast that was supposed to be included in your package.

Further, when you are in a bustling city like Tokyo, you are looking for your hotel to be a refuge, an island of calm. The Peninsula is not this. You enter through the main restaurant, which is almost as noisy as the streets outside.

Having stayed at other top hotels in Tokyo, I know there is much better out there, and I will not stand for this nonsense. The other contenders are just so far ahead.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
9 Thank MrChalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas City, Texas
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 27, 2012

The service was poor and getting decent was impossible. They really need to do something about their whole Food and Beverage Department. Whoever is running it needs to be replaced.

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Debbie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Altos, California
Level 3 Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 23, 2012

I hope I'm lucky enough to come back here some day. Everything about the hotel is beautiful, elegant, and luxurious. The rooms are large, the bathrooms fabulous, and everything is done to the highest standard of comfort. Really, this hotel has thought of every detail.

The location is wonderful, too: just opposite the Imperial Palace, a 7-minute walk from the Ginza, and a 3-minute walk from the Yamanote Line train, which seems to connect to pretty much everything. And if you need to take the subway, there's an entrance to the Hibiya Line from the basement of the hotel!

We were traveling with our granchildren, 8 and 10-year-old boys, and the hotel staff could not have been more helpful and engaging. On arrival day, there was even a table set up in the boys' room with three plates; on each was a large cookie, some mini colored marshmallows, and two small tubes of frosting so that the kids could decorate their own cookies. At every encounter--with restaurant staff, front desk, and concierge--we met with warm, excellent service.

Among the luxury hotels in Tokyo, I can't imagine a better choice than this.

Room Tip: The only difference between a Superior and a Deluxe room is the size of the closet and the amount of...
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BRuthB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Peninsula Tokyo

Property: The Peninsula Tokyo
Address: 1-8-1 Yurakucho, Chiyoda 100-0006, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Chiyoda
#5 Luxury Hotel in Chiyoda
#5 Romantic Hotel in Chiyoda
#6 Family Hotel in Chiyoda
#6 Business Hotel in Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Tokyo 5*
Number of rooms: 314
Official Description (provided by the hotel):
The Peninsula Tokyo offers 314 spacious guestrooms, including 47 suites, five restaurants, a modern lounge bar, two ballrooms, six elegantly designed function rooms, a wedding chapel, a Japanese ceremony room, a fitness centre, The Peninsula Spa, a fleet of Rolls-Royces, Mini-Coopers, and BMWs, and two jewellery shops. Guestrooms are among the largest and most technologically advanced in Tokyo and offer stunning views of the city, the Imperial Palace Gardens and Hibiya Park. Interior designer Yukio Hashimoto, an alumnus of renowned Japanese interior design firm Super Potato, intertwines rich earth tone colours, woods, lacquer, marble and stone with design and functionality to create a luxurious living environment described as "international in design, but Japanese by inspiration." ... more   less 
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Also Known As:
The Peninsula Tokyo Hotel Chiyoda
Peninsula Hotel Tokyo
Peninsula Hotel Chiyoda
Peninsula Tokyo
Chiyoda Peninsula
The Peninsula Tokyo Japan

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