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“Great location, great staff, great garden!”

Hotel New Otani Japanese Garden
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$350.00*
and up
Tokyo Private Custom Full-Day Walking Tour
Ranked #4 of 265 things to do in Chiyoda
Certificate of Excellence
Attraction details
Chicago suburbs
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 34 helpful votes
“Great location, great staff, great garden!”
5 of 5 bubbles Reviewed June 14, 2009

We stayed at this hotel at the beginning and end of our Japan vacation in May. It is ideally located for exploring Tokyo. Two subway stations with access to five different lines are located right outside, and there are numerous restaurants within easy walking distance. I highly recommend the Daidaya restaurant on the top floor of the Bellevue building, about a five minute walk from the hotel. Japanese fusion cuisine with great service and private tatami mat rooms.

The rooms at this hotel are large by Tokyo standards, and they come well-equipped with toiletries and great-smelling bath products. We stayed in the garden tower, which has great city and garden views, and is far cheaper than the rooms in the main building. We loved the beautiful Japanese garden with the waterfall and koi ponds. We ate breakfast at the hotel every day at the restaurant overlooking the garden, which has great views and a reasonably priced a la carte menu (as well as a full buffet).

In my opinion, the best thing about this hotel was the very attentive staff. Service standards are very high in Japan in general, and this hotel was especially good. The concierge desk was a wonderful resource for getting directions, making restaurant reservations, and even getting us baseball tickets for a game at the Tokyo dome.

If you're traveling throughout Japan, be sure to take advantage of the very reliable luggage concierge service available through the bell staff at all major Japanese hotels. The shinkansen (bullet train) does not have room to store large pieces of luggage, but the luggage service will ship your bags overnight to your next hotel for a very reasonable price. We paid about $35 US to ship two large suitcases (well worth it!).

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A TripAdvisor Member
“good position but”
3 of 5 bubbles Reviewed August 27, 2005

Great position the entrance is 100 meters froma connecting subway. Everything in the hotel is incedibly pricey, they charge £26 to walk through the gym door , each time you use it, comprable to the £4 if you use the public gym across town. £90 each for a set, fairly uninspiring, meal. There are however several izayakas just 5 mins walk which provide outstanding food and a real taste of japanese culture, indeed we never bothered eating in! The hotel is clean and friendly but the decor a little tired, its also far too big. Wouldstay again for the convienience of the location but would probably choose somewhere else. 3 stars

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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