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Hotel New Otani Tokyo Garden Tower
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$178
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Certificate of Excellence
  • Free Wifi
  • Restaurant
Reviews (1,194)
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All reviewsjapanese gardenkoi carpbeautiful gardenlarge hoteltop floormain buildingfloor restauranttriple roomrevolving restaurantstayed here for four nightsmount fujiakasaka mitsukemetro stationshort walklots of restaurantsakasaka areabit dated
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Reviewed August 7, 2013

I travel alot for business, but this must be one of the best hotels sofar ever visited,.. If you have the money,.. As it is pretty expensive,.. 10 restaurants,tons of shops.,bars.. No need to leave the hotel,... Even a pool

Stayed: August 2013, traveled on business
Thank Mario S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013

This is a very big place and one often finds service impersonal in such places. However, we cannot praise the staff highly enough. On arrival we asked to change rooms. No problem. Room with better view room provided seamlessly. Cases moved to new room. We left some clothing in the room when we went to an airport hotel before our flight and they sent in on to us via the limousine for us to collect at the airport. No charge. We travel a lot and have only once received service close to this and that was at the Savoy. Friendly,helpful efficient,organised. All this for a great price compared to other Tokyo hotels. A win-win situation.

Room Tip: Some rooms overlook office block. Ask for highest floor
  • Stayed: July 2013, traveled as a couple
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Thank dianeliversidge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2013

This was a superb hotel quite easy to find two stops on the Maranouchi Line up to section d in the walk way and over the bridge outside and the hotel is there. It is such a large hotel and the decor is very modern inside many shops and about 15 restaurants catering for all tastes little bit on the expensive side though. Very clean and various sizes of room, we were in a twin room in the Garden tower which was a fair size but had a breath taking view of the Garden and of Shinjuku on the horizon. The garden is 400 years old and was superb lovely red bridges and a waterfall of its own. There are a couple of restaurants in the grounds and a christian chapel that was lovely . Very warm and pleasant staff most speak perfect English good concierge service overall an excellent hotel

Room Tip: Stay in the main tower if possible little more expensive but larger rooms, the garden is open to all though
  • Stayed: July 2013, traveled with family
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Thank Tina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2013

We stayed here in order to attend a wedding. The hotel was very large and fairly grand. There are lots of expensive boutiques in the lobby and many restaurants. Our room was well appointed and very clean. The hotel was well situated and it was easy to get to nearby train stations and from which to explore Tokyo. The staff were very friendly and knowledgeable, giving very useful tips and information about our wish to climb Fuji overnight ( which was in itself an incredible experience but its certainly true that if you have climbed it once - twice would be madness!!). The wedding at the hotel was a truly memorable experience and it was not until we attended at the wedding did we realise just how big the hotel actually is. All in all we had a great time at the hotel. The only downside is that it is incredibly expensive to eat and drink at the hotel - in our view prohibitively so. The pool was also expensive to use ( although it seems that if you join the Otani business club you might be able to use the pool at a reduced rate according to other guests) and very crowded as it is open to the public - not quite what we had expected really. All in all a lovely hotel in scenic grounds - whilst it is somewhat impersonal because of its size - it is a great place to stay and proved to be a good place to stay to begin our trip around Japan.

  • Stayed: August 2012, traveled with family
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Thank Jim186302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2013

The hotel staff are friendly and extremely helpful, with widely varying English skills including one native speaker. I found it kind of odd that the bell staff were all female.

You'll get a pretty big room, with nice views from the corners such as the #xx10 tier. However it will smell of smoke and be kind of musty. The bathroom will be clean but kind of outdated.

Stores and eateries in this giant hotel are numerous. But with Akasaka right nearby, I highly recommend going out to one of Akasaka's hundreds (thousands?) of restaurants within an easy walk from the Garden Tower.

Ethernet connections in the rooms are free, so bring a router to get wifi (I just set my MacBook to share the connection to a local wifi). Generally speaking in Japan, free wifi is rare compared to Korea. Maybe about the same as America. Make sure you have an offline maps app.

Taxi drivers all know the New Otani well, though be sure to ask for the "Gaadan Towaa" and pronounce it slowly. The Akasaka-Mitsuke subway stop nearby is convenient also. For Narita access, use the "Airport Limousine" for 3000 yen.

Concierge staff is quite good, though they don't keep great maps of Akasaka available.

  • Stayed: June 2013, traveled with family
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Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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