Trip back to Japan after many years, the hotel is serviced to the door by the limousine bus from the airport which is very convenient, efficient and relatively inexpensive. Arrived to a mass of concierge staff all very friendly and helpful, unfortunately room was not available until 2PM so had to find somewhere to wait for 3 hours, I understand that the 2PM deadline is typical and non negotiable. Eventually checked in, which as mentioned previously was faultless, given great advice to join the New Otani Club free of charge which gave discount on breakfast. Quality double room in the main building which was very nice, spacious, clean and well serviced and free wifi (good in room, sadly lacking elsewhere in building). There are a number of bars and restaurants within the hotel complex although the position of the hotel gives you a huge choice within a 5 minutes walk outside. Breakfast in the hotel was extra and quite expensive but a good variety of choice. During my stay the service from the staff was exceptional and I would not hesitate to return.
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- Also Known As:
- Hotel New Otani Tokyo Garden Tower Japan