This hotel has several problems.
The staff does not speak English. Some of the staff members just speak a few words. it's impossible to communicate with them.
The reception desk staff is unfriendly and rude. if you ask a question, they just ignore. mainly because they do not understand English.
I booked a non-smoking room and was almost forced to stay in a smoker's room. I had to insist for hal an hour before they changed.
The rooms are outdated and not cozy. I arrived in the middle of the night and then you find... an empty minibar.
The rooms are quite noisy. Entering the room starts with a game: find the WIFI code. After 45 minutes, I found it, hidden in some paperwork that was hidden somewhere in the desk. Quite strange though: 5 leaflets in teh room to announce the fact that they have 'in room massage', but WIFI code is nowhere to find. Find te logic.
The bathroom was okay, but the mirror was at the height of my ******* i could just see my bellybutton and the constrution was weird. Everthing was at Korean height, if you are 1m90 tall, it's not comfortable
The bed was okay.
After you have had a rest, you wake up and want to go for a beakfast. You wish. the restaurant is so small that you have to queue to enter the restaurant: waiting time between 30 en 45 (!!!!!) minutes.The second day I had to queue for 45 minute before i could enjoy the....empty breakfast. Staff asked coffee or tea and i asked hot chocolate. in stead of saying that they don't have it, theu do not answer and move away. How rude can you be. again, staff does not understand english.
It's really clear; they do whatever they can to make you feel as uncomfortabel as possible. Fawlty towers seems better organised to please customers. The biggest problem is that they are even not aware of the fact that they are causing only inconveniences.
I left very early in the morning, so I returned my breakfast ticket and guess what: it was not refunded! Well done... #not
So conluding: there are other hotels around. Go there. This hotel is not caring about guests at all. the only thing that counts is procedures and money.
If you want stress, losing time and feel bad: book here.