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“Nice change from the chains”

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Imperial Hotel Tokyo
Ranked #5 of 74 Hotels / Ryokan in Chiyoda
Certificate of Excellence
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Nice change from the chains”
4 of 5 bubbles Reviewed February 20, 2013

I am glad to recommend this hotel as a break from the chain hotels. The service from every person is outstanding. The hotel location is superb and you will find that you are near anything you would wish to be close to. The interior of the main lobby is attractive and the shopping options in the mall are enoyable. This was my first but not my last visit to this property.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank Skibum1369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,896 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed February 19, 2013 via mobile

We arrive last night at the imperial hotel , the service is overwellming very nice after a long trip, the beds are very nice and I think the price is not bad for tokyo you have everything you need, very clean and the bathroom has many amenities that you dont find in many hotels, ej inteligent toillet this was a first for me , warm seat cover, and many more things love it

Stayed February 2013, traveled with family
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1 Thank Bellis60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
108 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed February 16, 2013

Nothing beats this hotel for service and location. Any business traveler not staying here is making a mistake.

The service is flawless including the business center staff.

The interior finishes are classic, not dated. I'll take classic over new, but crazy and ugly like the Peninsula.

Room Tip: If traveling alone, consider sacrificing space for a view. Some of the larger rooms are more space...
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NYCDesign78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed February 5, 2013

Stayed in this hotel a number of times between 2010 and 2012 mostly on business but also for short breaks.

Location. Fantastic. On one side you have excellent gardens with Emperor’s house, on the other there is Marunouchi district with many big firm offices, and on the third you get Ginza shopping district. Add here that you can walk (10 minutes if not too much luggage) to Tokyo railway station, which is the central station hosting Narita express (connection to Narita airport), major railway lines, and metro, and you’ve got almost perfect combination. Metro stations are available at shorter distance as well. Endless line of taxis queuing to the main entrance of the hotel hoping to catch a passenger is a guarantee that if you want to go anywhere there is always a convenient (yet very expensive) way of transportation.

The hotel. First impression of the hotel that it is really huge. It is as big as a railway station. Once you enter the main entrance you fall into a sequence of bell boys, greeters, reception supervisors, receptionists, porter managers, porters, greeters again and so on. They all welcome you one by one and you cannot escape. Nevertheless check-in process is very efficient. After some 10 minutes you could be at your 20+ floor room unpacking stuff. Add extra 5-7 minutes if you live in Tower, which is slightly longer walk from reception.

The rooms. Very well equipped. Irrespective of room size you will get your pair of slippers and a bathrobe. As of last year the hotel introduced free Wi-Fi, which works with no problem. Everything is very well maintained and very clean. WC is a real Japanese feature, so do not miss it. Those who tried it at least once will understand. We personally liked our rooms to be situated in the main building (not in Tower). First of all it is closer to everything but Gym (this facility is in the Tower) and secondly they seem to be slightly bigger.

Breakfast. Expensive. Unless you want to test your luck in typical Japanese places under the railway bridge nearby my suggestion is to still try what the hotel is offering. There are many restaurants, some of which are open for breakfast. It is maybe more efficient to buy breakfast separately from the room as the cost seems to be the same, while you will have no choice. Two restaurants are offering American/European breakfast. The difference is minor. One restaurant is more casual while the other is really upscale. Given it may be the only chance in a whole day when you can eat familiar food I suggest to use it. But it is expensive. Actually Tokyo has certain taste to brasseries, one of which is not so far from the hotel on the way to Ginza. So can be an option. Usual Starbucks are there too.

Gym. Not a huge place. Few running facilities, some free weights, and other stuff but largely I’d say underequipped. There is a swimming pool too but it is very shallow. Entrance for Imperial Club members is free. Becoming a member is as easy as to check-in.

Overall. Quality. Imperial hotel is impressive as in spite of its size its quality standard remains very high. There are hundreds and thousands of guests every day and still it maintains great level of attention to every guest. The staff is really helpful and polite, while facilities are maintained in excellent order. It is not cheap, however, everything in Tokyo is not about being cheap. So if you have a chance to stay there – use it.

Room Tip: Main building is your choice. But book in advance.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
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    • Service
Helpful?
Thank A_plus_A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed February 1, 2013 via mobile

I stay at this hotel 4 to 5 times a year with each stay being 4 to 5 nights. great staff with discrete service. also a great location. I love walking around the area which is right behind the hotel for Japanese comfort food. the only thing annoys me is that there seem to be a lot of people in the lobby who are not even guests of the hotel.

Stayed November 2012, traveled on business
Helpful?
Thank sw k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 27, 2013

The rooms at the Imperial Hotel are very comfortable and the views from the room and the hallways of Tokyo are stunning. The hotel staff are the nicest people on the planet and they are very conscientious of your needs. The hotel has a business center which includes conference rooms for your use. The conference room we used was free and had a very fast internet connection. The location of the hotel is within a few blocks of the Ginza shopping district and the restaurant corridor one block away has a fantastic selection of all of your favorite Japanese foods.

Room Tip: The best views come from the highest rooms.
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  • Stayed January 2013, traveled on business
    • Value
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Helpful?
1 Thank jbaldwin8590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
40 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed January 27, 2013

We arrived on 22 December 2012, and stayed for 3 memorable nights.

The Imperial Hotel is a classic and will always be a favourite of ours.

My partner and I were instantly mesmerised by the grand old lobby and old-fashioned, impeccable service. After the initial confusion about the request for a non-smoking rome, there was not one single issue we incurred during out stay. Our room was beautifully dated, authentic on every account. The location is perfect, a short walk to the fashionable Ginza and the Imperial Place / East Gardens. I will always be impressed by the high standard this hotel sets with its service and its attention to every small detail - be it the fresh rose in each elevator.

If you want good coffee, there is a nearby Italian coffee bar - Segafredo, that i highly recommend for coffee and breakfast.

On the 24th, we dressed up and went for a drink in the old imperial bar. As if we stepped back into time, this old-school 1950s style bar, with its beautiful architecture & decor. The bar food was simple and delicious. The drink list was extensive and it is here where i found a new love affair with Japanese whisky. Well, i have to say it was a very romantic night with my partner of 4 years. We went for a stroll in the nearby park in the cool weather and i proposed! already planned to pop the question here or in kyoto, but the night was the right time. we returned to the hotel to get out of the cold as a newly engaged couple and on christmas eve, we enjoyed a lovely christmas cake and pink champagne in the rendez vous lounge and bar. the piano man took our request for the classic phantom of the opera - all i ask of you. we will always remember the small part this hotel has in our engagement.

It was truly a memorable stay in the imperial hotel, and a lovely holiday in Tokyo, a beautiful city on all accounts.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roshy10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial Hotel Tokyo

Property: Imperial Hotel Tokyo
Address: 1-1-1 Uchisaiwaicho, Chiyoda 100-8558, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Chiyoda
#2 Romantic Hotel in Chiyoda
#5 Luxury Hotel in Chiyoda
#5 Business Hotel in Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Imperial Hotel Tokyo 5*
Number of rooms: 931
Official Description (provided by the hotel):
Luxury hotel by the Imperial Palace. Founded in 1890, has welcomed celebrities by offering impeccable Japanese hospitality. Located in the central Tokyo; 5 minutes to Ginza shopping area by walk, 5 minutes to Tokyo station by taxi, 15 to 30 minutes to Shibuya, Shinjuku, Asakusa, and Ropponngi area by subway, and 45 minutes to Haneda Airport, 90 minutes to Narita Airport by Limousine bus. Free VDSL Wi-Fi connection and 16 restaurants and bars inside the hotel are available. ... more less ... more   less 
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Also Known As:
Imperial Hotel Chiyoda
Imperial Hotel Tokyo Japan

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