We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Simply Outstanding” 5 of 5 bubbles
Review of Four Seasons Hotel Tokyo at Marunouchi

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Four Seasons Hotel Tokyo at Marunouchi
Ranked #3 of 74 Hotels / Ryokan in Chiyoda
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Simply Outstanding”
5 of 5 bubbles Reviewed August 7, 2014

This hotel is close to perfection. We went to Tokyo for a 5 night City break, and it wouldn't have been as good as it was without the service from the FS. Communication before we arrived was excellent and really helpful. We upgraded to a suite when we arrived, as we had our two kids with us. We were not disappointed - 800 sq ft, 2 bathrooms, 3D tvs, great views etc. Personalised welcomes packs and cookies arrived for the kids an hour after check in. We found Tokyo a bit difficult to get around, but if you enquire at concierge, you will be escorted to the train station and put on the right train for the place you want to go to!
The best example for me ( and there were many over the short break) was on check out. It was early morning, and I was arranging transfers while my wife and children were getting the last few things from the room. I asked if there was a bakery on the way to the platform as we had skipped breakfast (it was 6.30 am). When I collected my family and came back down, the guy at reception had arranged for a selection of pastries and drinks to be handed to us for our journey.
If we went back, I would stay no where other than here.
If there was one criticism, breakfast is expensive (but nice),

Room Tip: Upgrade if you get offered good value.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AlanS1012013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review, August 15, 2014
Dear AlanS1012013 sama,

Thank you for staying with us and taking time to write your feedback on TripAdvisor. I am extrely happy to find that you and your family thoroughly enjoyed your stay with us and your time in Tokyo. With 57 rooms and suites, we try our best to anticipate your needs to exceed your expectations. Taking you personally to a right platform and train is one of the examples of what we love to do. Thank you for recognizing our uniqueness. Once again, thank you for your stay and fabulous feedback. We all look forward to welcoming you and your family back to the little hotel in the center of Tokyo in the not too distant future.

Sincerely,

Takuya Kishi
Hotel Manager
takuya.kishi@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

913 reviews from our community

Traveler rating
    726
    135
    40
    5
    7
See reviews for
296
269
59
172
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 5, 2014 via mobile

Had a really nice stay. Room was spacious with great views. Staff friendly and keen to assist. Location could not be more central. Nice high end shops within minutes from the hotel. Will be back in 2015 with the family. Tokyo is such a vibrant and exciting city.

Stayed September 2013
Helpful?
1 Thank Globalknowledge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review, August 17, 2014
Dear Globalknowledge sama,

Thank you for your stay with us and taking time to write your comments on TripAdvisor. I am very happy to know that you had a great stay with us. Thank you for mentioning our staff and our location, close to high end shopping areas, i.e. Ginza and Marunouchi. Your family will certainly enjoy the city as well as our little hotel. Once again, thank you, JS sama. We all look forward to welcoming you back and welcoming your family to the little hotel in the center of Tokyo in 2015.

Sincerely,

Takuya Kishi
Hotel Manager
takuya.kishi@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 4, 2014

Staff makes you feel at home, important and valued as a client!
Great location next to the Tokyo Station and the Ginza. Also in a very trendy area with the Shin Marunouchi Building with nice shopping and many interesting restaurants!.

Room Tip: 02 rooms (i.e. 502,602) have nice view of Tokyo Station are have a spacious layout.
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review, August 14, 2014
Dear Dennis B sama,

Thank you for staying with us and taking time to give us your feedback on TripAdvisor. We are very happy to know that you had an excellent stay with us. We look forward to your return trip to the little hotel in the center of Tokyo in the not too dustant future. Once again, thank you.

Sincerely,

Takuya Kishi
Hotel Manager
takuya.kishi@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McLean, Virginia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 3, 2014

hotel is in a great location, walking distance to GINZA, best part is the help provided by the staff to navigate tokyo station which can be very confusing especially catching narita express to airport or catching bullet train if you want to go to Mt Fuji by your own. also you can save taxi fare as the hotel is next to tokyo station. rooms are also very nice

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ssbain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review, August 14, 2014
Dear ssbain sama,

I would like to thank you for staying with us and taking the time to share your feedback with us from your recent stay. We all happy to know you had a great time with us. Thank you for mentioning our signature service of Tokyo Station greeting. As you mentioned, it is quite difficult in navigating this giant station, and we are very happy to help.

Once again, thank you for staying with us. We look forward to welcoming you back to the little hotel in the center of Tokyo in the near future.

Sincerely,

Takuya Kishi
Hotel Manager
takuya.kishi@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed July 30, 2014

We were deciding between the FS, Peninsula and Mandarin Oriental for the last part of our trip in Japan. On hindsight, we should have followed our initial impressions and stayed at the MO. We love the MO chain and have had many fantastic experiences in their outfits throughout Asia, but given its location near Tokyo Station and that it was closer to the main shopping belt in Ginza and the Imperial Palace, we opted for the FS. We have previously stayed in several FS hotels, but this stay (in addition to our other experiences) confirmed for us that FS has not reached the standards that MO has accomplished. Don’t get us wrong – the FS Tokyo is in no way a bad option, or that our experiences was in any way lacklustre, but we felt that there was nothing particularly special or memorable about our overall stay.

Pros:

What the FS in Tokyo does excel in is the service rendered to us throughout our stay, though we have come to accept this as part of the norm of fantastic service during our entire stay in Japan. Special mention goes to the concierge staff who responded to our requests via email promptly and made dinner reservations for us, as well as Yuki who brought us to the limousine bus service station and stayed with us till we boarded the coach. We appreciated Yuki's commitment to service very much.

As mentioned, the hotel was located very close to JR Tokyo Station which would be excellent for those arriving on bullet train or Narita (Yaesu South Exit). There are also limousine bus services to/from Haneda and Narita airports across the street of the FS. The FS also provides Meet and Greet services at train platforms in Tokyo Station if you come in by train and let the hotel know in advance. It is also accessible to several subway lines which would bring you to other parts of Tokyo quickly for sightseeing and shopping. There are many dining options in Tokyo station itself and the Daimaru department store. As with all the department stores throughout Tokyo, a special highlight was exploring its food and supermarket section. Lastly, the hotel is a short 10-15 minute walk to the heart of Ginza (Mitsukoshi, Matsuya, Uniqlo, Mikimoto, etc.) and the concierge provides a useful map of the vicinity.

Cons:

If we were to be fastidious and especially given the cost of the room, small and minor details on the part of housekeeping could be attended to more closely. This was surprising given that this was Japan, the land where attention to details is almost second nature. Small touches could be incorporated into the overall experience which we assumed was the norm in many luxury hotels we have stayed in before. This could include leaving a piece of chocolate or a Japanese treat on the bedside during turn-down; or even replenishing the welcome fruit plate the next day. The room could also be kept neater. There was also no hotel booklet documenting the services provided on our desk. We could have overlooked all of these if not for the fact that FS is a luxury hotel in a competitive market. We also felt that there could be some elements of 'Japanese-ness' incorporated into the aesthetics and design elements of the hotel, which could easily be accomplished. We did enjoy the complimentary Wifi and the bed, which was very comfortable for our busy days in Tokyo but the room, while elegant and spacious, was nothing particularly special. It is also surprising that the hotel management has not addressed this when other reviewers have also made mention of this.

The FS is a good hotel that has an enviable location especially for those who would like to have access to Tokyo Station and we enjoyed the boutique, intimate feel of this hotel (with only over 50 rooms). However, as other reviewers have mentioned, we do not find it sufficiently compelling to return to stay in it again, unless the price offered was good and if we needed to take a train in Tokyo Station to travel in Japan. Otherwise, we would certainly opt for and recommend the MO the next time we visit Tokyo.

  • Stayed July 2014, traveled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Nalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this review, August 14, 2014
Dear Nalk sama,

I would first like to thank you for taking the time to share your feedback with us from your recent stay. We are very much appreciative of your comments and we are naturally disappointed that you were not completely satisfied with us. I am extremely happy to know that you found the level of our service was excellent. I thank you for recognizing our concierge and our signature service of Tokyo Station greeting. As mentioned, it was quite disappointing to hear your constructive feedback, but I greatly appreciate your honest opinions. Feedback, such as yours, will help us think new and different ways to operate our small hotel to meet our guest's expectations.

Sincerely,

Takuya Kishi
Hotel Manager
takuya.kishi@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 29, 2014

The service level provided at Four Seasons, Tokyo is outstanding. The staff goes out of their way to be helpful, including assisting with train tickets and transportation of luggage to and from the train station. The room was beautiful and very well equipped. I would be extremely happy to stay at FS Tokyo for business or pleasure on my next trip to Tokyo. One element that I did not expect, was the complication in communication. I was a bit surprised that the English speaking staff did not have as good a comprehension level as I would have expected. That said, they all made a tremendous effort and there were no problems. There was an Arab gentleman working at the concierge desk and his English was flawless. Language issues were not actually a problem, it was just the one element that was less than what I expected.

We had a complicated schedule because we were arriving at Narita at 6pm and wanted to have a very nice sushi dinner. Being a Sunday pm, this was complicated, but prior to arrival we worked with the concierge and were able to secure a reservation at an outstanding restaurant, Sushi Kanesaka. I would highly recommend this property to any visitor to Tokyo. It's beautiful, the service is excellent and the location is perfect. Although only in Tokyo overnight, we truly enjoyed our stay.

  • Stayed July 2014, traveled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank nyctuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arvada, Colorado
1 review
5 of 5 bubbles Reviewed July 28, 2014

The hotel is adjacent to Tokyo Station, a major hub for train service. That makes it very convenient for getting around. It is also 5 minutes walking from the Hop On/Hop Off hub at the Mitsubishi Building. The imperial Palace and Park is within a short walk as well.

It can easily be reached from Narita airport by direct train service and that places you in the center of that city. Rooms, room service and the 7th floor restaurant were all fine.

Prior to our getting to Tokyo,the concierge was most helpful in arranging a day trip to Kyoto via Shinkansen with Sunrise Tours and then a private guided tour for the next day. Once there, staff was very attentive. On the day of departure, a staff member even escorted us all the way to the boarding platform of the Narita Express to the airport. That really helped because Tokyo Station can be a maze to those unfamiliar with it.

Room Tip: There is noise from the train station on lower floors but the view is outstanding.
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank myaz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Chiyoda
Ginza / Tokyo Nihonbashi
Shangri-La Hotel, Tokyo
Ginza / Tokyo Nihonbashi
Mandarin Oriental, Tokyo
Ginza / Tokyo Nihonbashi
The Tokyo Station Hotel
Show Prices
Show Prices
Show Prices
Ginza / Tokyo Nihonbashi
Palace Hotel Tokyo
Palace Hotel Tokyo
#1 of 74 in Chiyoda
4.5 of 5 bubbles 1,001 reviews
Ginza / Tokyo Nihonbashi
The Peninsula Tokyo
The Peninsula Tokyo
#5 of 74 in Chiyoda
4.5 of 5 bubbles 1,585 reviews
Ginza / Tokyo Nihonbashi
Imperial Hotel Tokyo
Imperial Hotel Tokyo
#6 of 74 in Chiyoda
4.5 of 5 bubbles 1,854 reviews
Show Prices
Show Prices
Show Prices

Been to Four Seasons Hotel Tokyo at Marunouchi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Seasons Hotel Tokyo at Marunouchi

Property: Four Seasons Hotel Tokyo at Marunouchi
Address: 1-11-1 Marunouchi | Pacific Century Place, Chiyoda 100-6277, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa
Hotel Style:
#1 Family Hotel in Chiyoda
#2 Spa Hotel in Chiyoda
#3 Luxury Hotel in Chiyoda
#3 Business Hotel in Chiyoda
#8 Romantic Hotel in Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel Tokyo at Marunouchi 5*
Number of rooms: 57
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Cheap Tickets, JAPANiCAN, Ctrip TA, Booking.com, Agoda and Jetsetter so you can book your Four Seasons Hotel Tokyo at Marunouchi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
4 Seasons Hotel Tokyo At Marunouchi
Four Seasons Hotel Tokyo At Marunouchi Japan
Four Seasons Chiyoda
Chiyoda Four Seasons

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing