The service level provided at Four Seasons, Tokyo is outstanding. The staff goes out of their way to be helpful, including assisting with train tickets and transportation of luggage to and from the train station. The room was beautiful and very well equipped. I would be extremely happy to stay at FS Tokyo for business or pleasure on my next trip to Tokyo. One element that I did not expect, was the complication in communication. I was a bit surprised that the English speaking staff did not have as good a comprehension level as I would have expected. That said, they all made a tremendous effort and there were no problems. There was an Arab gentleman working at the concierge desk and his English was flawless. Language issues were not actually a problem, it was just the one element that was less than what I expected.
We had a complicated schedule because we were arriving at Narita at 6pm and wanted to have a very nice sushi dinner. Being a Sunday pm, this was complicated, but prior to arrival we worked with the concierge and were able to secure a reservation at an outstanding restaurant, Sushi Kanesaka. I would highly recommend this property to any visitor to Tokyo. It's beautiful, the service is excellent and the location is perfect. Although only in Tokyo overnight, we truly enjoyed our stay.
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- Also Known As:
- 4 Seasons Hotel Tokyo At Marunouchi
- Four Seasons Hotel Tokyo At Marunouchi Japan
- Four Seasons Chiyoda
- Chiyoda Four Seasons