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“Outstanding”

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Four Seasons Hotel Tokyo at Marunouchi
Ranked #4 of 75 Hotels / Ryokan in Chiyoda
Certificate of Excellence
Reviewed May 7, 2013

I agree with the reviewers who laud this property for its outstanding service and decor. I would like to add some info that I discovered only upon staying here, despite having read lots of reviews. Our deluxe double room was really configured like like a junior suite. It was one large room with a king-sized bed. The sitting area had two comfortable lounge chairs and a very comfortable sofa, in addiiton to a very large executive desk, bench with leather seat and wooden inset, and coffee table. Most of the room had floor to ceiling windows with a view of the comings and goings of the trains from the nearby Tokyo Station--lots to look at and absolutely soundless! There are four very accessible plugs in the room for US appliances--one by each side of the bed, which is great for computing or reading your Kindle in bed, and two at the desk. More outlets are available from the front desk if needed. The tv has 3D DVD and special goggles for watching! The bathroom has a private compartment with Japanese toilet, complete with bidet and heated seat, a soaking tub, and a nice shower. The bathroom amenities are plentiful and thoughtful--2 toothbrushes with toothpaste, a razor with blades, a collapsable brush, an emery board, a comb, and Occitane products. The health club is adequate and the spa services are reasonably priced for a big city. The food and drink are expensive and very good. IThe only down side to this lovely hotel is that it has a lobby bar/restaurant and a restaurant with a rather uninspiring menu of continental cuisine. But I guess that's to be expected with such a small hotel--and it's not as if there's nowhere else to eat in town! We are taking the bus to Narita because we have so many suitcases that it will be difficult to handle them at Narita. According to hotel staff, who were kind enough to print our boarding passes at no charge, when you go to Narita by train, you arrive at Narita in the basement, where help with baggage is not likely to be available. We will be getting assistance from the hotel staff in taking our bags to the bus terminal, which is 5 minutes away
by foot. The bus costs $30 per person, takes 90 minutes, and drops you right at the terminal boarding area.

  • Stayed: May 2013, traveled as a couple
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1  Thank Stephanie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 4, 2013

Above and beyond Four Seasons standard. From meeting us at the train station to checking in (in your room) and taking us back when we were leaving to Kobe. All staff and services were friendly and excellent. One of the best experience we had.

  • Stayed: April 2013, traveled as a couple
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1  Thank Toi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2013

This hotel is pretty much as good as it gets. The staff in particular are outstanding. From the moment we were welcomed to the property by Shoko, we felt that we were being taken care of by family. No request was too challenging, Kazuki even carried our bags and walked us all the way to the platform of our train to Kyoto at the nearby station, stopping on the way to help with the purchase of tickets. Akhil the Head Concierge is the best I have experienced in any hotel, anywhere. I have been suffering with a back complaint of late and the wonderful Hiroko helped ease away the pain on three separate visits I made to the Spa. The location is outstanding adjacent to the main Tokyo railway station and close to the Ginza shopping area. A fabulous hotel in every way.

  • Stayed: April 2013, traveled as a couple
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Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

While Four Seasons in Marunouchi was expensive, we recently had a stay there that was memorable. Perfectly located (less than a block from Tokyo Central Station) with elegantly understated luxury in the room and impeccable service, this hotel was probably the best hotel experience we have had in a long time. The room had floor to ceiling picture windows overlooking central Tokyo, the bathroom fixtures were elegant and functional. We are both vegetarians and I had asked the concierge to book us typically Japanese dinners close by. They chose Tofuya Ukai, which was easily the best restaurant we have eaten at in Japan and certainly one of the best in the world. Daily help with places to visit, train tickets, tours, etc was also personalized and unhurried. All in all, if you can afford the Four Seasons rates, we think this hotel is worth every penny.

  • Stayed: April 2013, traveled as a couple
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Thank Ram K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2013

This hotel is AMAZING!
Firstly, there is very little to this hotel, the reception entrance is modest, the restaurant is also modest and there is very little bar area, at all.
BUT the location is FAB! The Ginza area is central to everything, you can get food in Marunouchi station easily.
The room was MASSIVE, every detail was spot-on, everything was top quality and super well maintained. The bathroom was massive, with a fab bath tub and large, double size shower, new marble stone covered every surface.. beautiful throughout!
The reception staff were SO helpful, for example, I was keen to get some funky nail art done, the lovely girl at concierge spent 20mins on the phone to the nail salon, organizing it for me and relaying the details (obviously translating the Japanese).
Another occasion, we wanted to catch a Bullet train out of town, the staff offered to chaperone us into the station to assist us with the tickets!! WOW.. the staff really cared about our every need, ALL of the time.

YOU must visit this hotel, if you value a top class room and top class service, you will not be let down!

  • Stayed: March 2013, traveled as a couple
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2  Thank MrsNaomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2013

i luv the hotel and the staff were so helpful and i liv the location near by JR i luv the city i luv japan and everything belongs to japan :-p
it was lovely ppl were amazing and down to earth .. it was the first time in japan but im sure it wont be the last ..

  • Stayed: April 2013, traveled with family
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1  Thank Sara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this reviewResponded April 21, 2013

Dear Sara A,

We luv your feedback. Thank you for coming all the way to Tokyo, Japan. We hope to see you return soon again.

All the best

Daniel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2013

It is one of the best hotel we have ever stayed in. The location of the hotel is convenient close to the train station and to fancy Ginza district. The level of service is above any expectation and the staff is amazing. The concierge is the most professional we met . It is the perfect hotel to stay in Tokyo. And justified any Yen we paid.

  • Stayed: March 2013
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2  Thank Yossi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FSHMarunouchi, General Manager at Four Seasons Hotel Tokyo at Marunouchi, responded to this reviewResponded April 21, 2013

Dear yoyo6,

I am glad that you enjoyed your stay with us. I have taken the liberty to post your review for the staff to read, so they know that our guests enjoy their efforts. We hope to see you back soon again.

Best

Daniel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Tokyo at Marunouchi

Address: 1-11-1 Marunouchi | Pacific Century Place, Chiyoda 100-6277, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa
Hotel Style:
#1 Family Hotel in Chiyoda
#3 Business Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#4 Luxury Hotel in Chiyoda
#8 Romantic Hotel in Chiyoda
Price Range: $576 - $1,356 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Tokyo at Marunouchi 5*
Number of rooms: 57
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Also Known As:
4 Seasons Hotel Tokyo At Marunouchi
Four Seasons Hotel Tokyo At Marunouchi Japan
Four Seasons Chiyoda
Chiyoda Four Seasons

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