First, the good: the staff people are all well-trained, super-polite, and very helpful. And all speak English well, mostly. The air-conditioning works really well, which is important especially in the summer. The breakfast buffet in the Garden Lounge is great and worth the price. The bathroom was nice, and spacious. Everything else was disappointing. Maybe most Japanese people prefer firm mattresses; I do not. These were so hard and uncomfortable that I was not able to sleep well at all, for six straight nights. Not good. There are only three English TV channels: CNN, BBC, and CNBC. The garden is very nice, but you can't actually see it at all from a "garden view" room in The Main tower, so don't be deceived when you're making a reservation. You'll only see the tops of trees and rooftops. The hotel is in a good location in central Tokyo and there's a train station nearby, but if you're staying in The Main, you'll have a long walk (ten or fifteen minutes) all the way to the other end of the hotel (Garden Court tower) before you even get to the street to walk to the station. The most disappointing thing is that everything in all the hotel shops and most of the restaurants is ridiculously overpriced. Only the super-rich could buy any of it. Rarely did we ever see a single customer in any of them and no wonder. Five or six HUNDRED dollars for a steak? Seriously? It was sad to see all those chefs and servers in empty restaurants with absolutely no one to serve. Sad.