I had only one night in this hotel but my room was huge and beautifully appointed. The bathroom was pure luxury and the hotel grounds were stunning. I spent hours exploring the traditional Japanese garden.
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First, the good: the staff people are all well-trained, super-polite, and very helpful. And all speak English well, mostly. The air-conditioning works really well, which is important especially in the summer. The breakfast buffet in the Garden Lounge is great and worth the price. The bathroom was nice, and spacious. Everything else was disappointing. Maybe most Japanese people prefer firm mattresses; I do not. These were so hard and uncomfortable that I was not able to sleep well at all, for six straight nights. Not good. There are only three English TV channels: CNN, BBC, and CNBC. The garden is very nice, but you can't actually see it at all from a "garden view" room in The Main tower, so don't be deceived when you're making a reservation. You'll only see the tops of trees and rooftops. The hotel is in a good location in central Tokyo and there's a train station nearby, but if you're staying in The Main, you'll have a long walk (ten or fifteen minutes) all the way to the other end of the hotel (Garden Court tower) before you even get to the street to walk to the station. The most disappointing thing is that everything in all the hotel shops and most of the restaurants is ridiculously overpriced. Only the super-rich could buy any of it. Rarely did we ever see a single customer in any of them and no wonder. Five or six HUNDRED dollars for a steak? Seriously? It was sad to see all those chefs and servers in empty restaurants with absolutely no one to serve. Sad.
This is a very large and in many ways very pleasant hotel. The staff, particularly the younger ones are friendly and helpful. Whilst by no means luxurious, the rooms are well equipped and very clean. The location is very pleasant though not at all central.
The downsides are the size and the impersonal nature of the hotel. Whilst the room rates can appear reasonable, you need to be aware that eating or drinking at the hotel is crazily expensive. For example, the main breakfast buffet has a good selection of food but the price (£42) is crazy. The breakfast buffet in the Terrace restaurant is marginally cheaper but poor quality. Most absurd of all is the pricing in the terrace restaurant for a cup of tea (£10!).
My advice is to find somewhere smaller and more accessible. If you are going to stay here get a package that includes breakfast or eat elsewhere.
One or Two Times in a year since 1995 I stayed at Hotel New Otani Main. For me it was a healing place in Tokyo. I really enjoyed the japanese breakfast in nadaman and Tempura in Horikawa, especially Teipanyaki in Sekisintei. It was very delicious made me happy.
For our last few days in Tokyo we decided to stay in what we suspected would be a beautiful hotel, but it far exceeded our expectations. This is most definitely a high-end hotel with service to match. Everyone was friendly and helpful. The hotel gardens are gorgeous and serene and amazingly huge, waterfall and all. The rooms are very large and well laid out and of course well appointed, we lacked for nothing. Even the coffee in the room was ingeniously designed and delicious. The hotel has several restaurants, a delightful bakery and several high-end shops. To quote the Blues Brothers “this place has everything”. The restaurants were very expensive but the room was surprisingly and happily not. The location is excellent, a short walk to the JR station and a shorter walk to the subway. This is a great place to stay, fantastic value for money. We are very glad that we stayed there and will do so when we return to Tokyo.
We stayed here for 8 nights which was too long as it was not the kind of hotel where you feel like you can relax after sightseeing and exploring Tokyo.
Our room in the Main was described as a triple room deluxe. We thought it would be more comfortable and have the usual double or queen bed with an extra single bed. Imagine our surprise when in 2019 a major hotel had three single beds lined up like a dormitory.
The wardrobe was so small once again for 3 people.
There was no hospitality at all in the way of a turn-down service at nighttime, biscuits or fruit in the room at all throughout our quite lengthy stay.
Breakfast was the worst I have seen in a hotel - we travel overseas several times a year - no Bircher muesli, no omelette or pancake or dim sum stations, no home made breads - just supermarket breads. No fresh fruit other than grapes and pineapple- every day- others were all frozen or tinned.
There was no piano bar or lounge bar where one could sit and chat and relax like in other similar hotels of this standard.
The only positive was that the location was so convenient and the staff were plentiful and polite.
Should we return to Tokyo we would stay elsewhere.
