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“New Otani Tokyo”

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Hotel New Otani Tokyo The Main
Ranked #11 of 74 Hotels / Ryokan in Chiyoda
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“New Otani Tokyo”
Reviewed October 24, 2013

Amazing experience! Rooms are well equipped with excellent services. Breakfast at the revolving restaurant gave us superb view of the city. The garden is a must see! On the whole, it was a memorable experience.

  • Stayed November 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
1 Thank Guganesan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,488 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Acton, Massachusetts
Level Contributor
592 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
Reviewed October 20, 2013

I first stayed here over 20 years ago and then it was lovely. today it is just as formal and badly needs updating. The room in the Main was a good size and the bed comfortable but the bathroom was very dated. The shower is in the bath. the free wifi was nice.

I like the options for at least some sort of less outrageously expensive restaurants. Breakfast was included in the room rate. The breakfast buffet was ok but not great. Lacked cereal such as granola or muesli and very limited selection of fresh fruit.

There is a gym in the Main and one in the Tower. They are both small and for such an expensive hotel rather inadequate. the one in the main has no free weights and neither gym has any weight machines.

I have lovely memories of this hotel from a prior era and it saddens me that they have not updated it.

  • Stayed October 2013, traveled on business
    • Value
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Helpful?
1 Thank MikeBirdman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 20, 2013

The Hotel New Otani offers great central location in a park setting complete with koy pond, waterfalls, and peaceful surroundings. Stayed in 1999 in the Garden Tower, revisited in 2013 in The Main, and rooms great both times, overlooking the Crown Prince's Royal Palace. Great rooftop breakfast. Overall impeccable service, with perfectly polite staff very capable in Japanese and English.

Room Tip: Go higher up for a full view of Tokyo, and the view of the Crown Prince's palace is special.
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  • Stayed October 2013, traveled on business
    • Value
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Helpful?
1 Thank RonaldCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
2 reviews
Reviewed October 16, 2013

Fantastic hotel. Great location. Friendly staff. Delicious breakfast. Only thing that I wish were different: that the staff spoke better English. It can be frustrating. I walked into a Marriott and the staff there were more fluent in English - I think New Otani can get there if they make it a priority. Arigato!

  • Stayed October 2013, traveled on business
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Helpful?
Thank Tiyulim4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
87 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed October 16, 2013

I have stayed here a few times and have found it to be your typical Japanese style grand hotel with excellent service but very aged rooms. Perhaps grand in the 1980s/1990s but now cannot compare to the newer chains in Tokyo. Unfortunately, the price does not necessarily reflect this.

Rooms were comfortable but not amazing. Everything just felt in need of a refresh.
Service was good (and room service was tasty and good value). Location can be good depending what your purpose is in Tokyo.

I would suggest avoiding the garden wing which feels inferior.

Room Tip: Avoid Garden Wing
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  • Stayed August 2013, traveled on business
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Helpful?
Thank OzCol1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 14, 2013

The hotel is luxurious but a bit dated and stuffy. The gardens are beautiful. The restaurants and shops are very expensive. However, then nearby Akasaka neighborhood is full of good places to eat. Because it is so large and set back from the hustle and bustle of Tokyo, The New Otani is a good place to ease into the city.

  • Stayed September 2013, traveled with family
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Helpful?
Thank SpindoctorAlpha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California, United States
Level Contributor
4 reviews
Reviewed October 7, 2013

Great staff and service and excellent location for getting around by foot or taxi or metro. Food at the hotel is first rate with a wide variety of food types. Also many good restaurants in the area. Rooms are good size and have all the amenities. The breakfast buffet is good and the view of the garden is wonderful. I have stayed in at least six other fine hotels in Tokyo but this one is the best.

Room Tip: Stay in the Main with a room that is a little bigger. Many deals are available so check the website.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel New Otani Tokyo The Main

Property: Hotel New Otani Tokyo The Main
Address: 4-1 Kioicho, Chiyoda 102-8578, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Akasaka / Roppongi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Chiyoda
#10 Family Hotel in Chiyoda
#11 Luxury Hotel in Chiyoda
#12 Romantic Hotel in Chiyoda
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel New Otani Tokyo The Main 4*
Number of rooms: 643
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Also Known As:
New Otani Tokyo Garden Hotel
New Otani Hotel Tokyo
Hotel New Otani Tokyo The Main Japan

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