This is a beautiful hotel. Everything is new and top quality, and even the lowest price category rooms are large by Tokyo standards. Our 18th-floor room had plenty of natural light and overlooked the moat and garden area across the street. Lots of toiletries are provided, along with nightshirts and the usual robes and slippers. The mattress was very comfortable and the hand-held shower head was the best ever - I want one for our home!
We paid for access to the club level, and it was well worth it, at least for the one night we stayed. The club room is nicely decorated with a view overlooking the Imperial Palace grounds as well as the park area south of the hotel. Service was excellent. We arrived in time for the afternoon tea option, so had a quick coffee and scones. Later we enjoyed the cocktails and canapes, which served as a light dinner. The lounge wasn't crowded, and it was pleasant relaxing over a glass of wine and looking at the city lights. Breakfast the next morning was more than sufficient, if not the huge buffet we'd had elsewhere. At checkout, they presented us with a souvenir photo they'd taken of us on the little terrace the afternoon before.
As others have noted, the location is quiet but only about 3 blocks from the main train station. If you want nightlife, it's very easy to take a train to Shinjuku or subway to Roppongi. It was even convenient to walk to the station with our luggage (wheeled) to catch the express train to Narita when we left.
Though the hotel is not cheap, we felt it warranted the price and would love to stay there again if we return to Tokyo. A few minor quibbles:
1. Why are so many hotels going to using all-in-one duvets as bedding? I applaud the replacement of gross bedspreads with duvets which are laundered every stay, but they are too hot and heavy for me. Please also provide a separate top sheet.
2. When we checked in, the clerk asked if the normal noon check-out time was all right for us. We responded that our train was at 2:30 and if we could stay until 1:30 or 2 it'd be greatly appreciated. She left to check, and came back with 12:30 as the latest they could allow. This was fine, as we hadn't counted on a late check-out, but I'd suggest not raising the possibility of an extension if it isn't available.
- Official Description (provided by the hotel):
- With an incomparable perspective on the city and a singular, moat-side location across from the Imperial Palace gardens, Palace Hotel Tokyo opened on 17 May 2012 in the city's Marunouchi business district as part of a JPY 90 billion mixed-used development that includes 290 guestrooms, 10 restaurants and bars, and Japan’s very first evian SPA. ... more less
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- Also Known As:
- Palace Hotel Tokyo Japan