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“Great experience” 5 of 5 bubbles
Review of Palace Hotel Tokyo

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Palace Hotel Tokyo
Ranked #1 of 74 Hotels / Ryokan in Chiyoda
Certificate of Excellence
New York City, New York
Level Contributor
50 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great experience”
5 of 5 bubbles Reviewed March 25, 2013

This is a beautiful hotel. Everything is new and top quality, and even the lowest price category rooms are large by Tokyo standards. Our 18th-floor room had plenty of natural light and overlooked the moat and garden area across the street. Lots of toiletries are provided, along with nightshirts and the usual robes and slippers. The mattress was very comfortable and the hand-held shower head was the best ever - I want one for our home!
We paid for access to the club level, and it was well worth it, at least for the one night we stayed. The club room is nicely decorated with a view overlooking the Imperial Palace grounds as well as the park area south of the hotel. Service was excellent. We arrived in time for the afternoon tea option, so had a quick coffee and scones. Later we enjoyed the cocktails and canapes, which served as a light dinner. The lounge wasn't crowded, and it was pleasant relaxing over a glass of wine and looking at the city lights. Breakfast the next morning was more than sufficient, if not the huge buffet we'd had elsewhere. At checkout, they presented us with a souvenir photo they'd taken of us on the little terrace the afternoon before.
As others have noted, the location is quiet but only about 3 blocks from the main train station. If you want nightlife, it's very easy to take a train to Shinjuku or subway to Roppongi. It was even convenient to walk to the station with our luggage (wheeled) to catch the express train to Narita when we left.
Though the hotel is not cheap, we felt it warranted the price and would love to stay there again if we return to Tokyo. A few minor quibbles:
1. Why are so many hotels going to using all-in-one duvets as bedding? I applaud the replacement of gross bedspreads with duvets which are laundered every stay, but they are too hot and heavy for me. Please also provide a separate top sheet.
2. When we checked in, the clerk asked if the normal noon check-out time was all right for us. We responded that our train was at 2:30 and if we could stay until 1:30 or 2 it'd be greatly appreciated. She left to check, and came back with 12:30 as the latest they could allow. This was fine, as we hadn't counted on a late check-out, but I'd suggest not raising the possibility of an extension if it isn't available.

Room Tip: Even the standard rooms are good-sized and have a view of the Imperial Palace gardens.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NSsummerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (184)
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London
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed March 21, 2013

For twenty years I have been staying at the Imperial hotel on my twice-yearly visits to Tokyo. This time the Imperial was full so I stayed at the recently opened Palace hotel. Which is better?

1) Price. For a nine night stay the Imperial is quite a bit cheaper and in my view represents better value for money.
2) Location. Overlooking water and the Imperial Palace yet within walking distance of Tokyo station I can't think of a better location for a Tokyo business hotel. Palace wins. (Having said that the Imperial is also in a superb location).
3) Food. I don't dine at either hotel's fine dining restaurants but just have simple light meals in the evening at either hotel's ground floor cafeteria-style restaurants. The Imperial wins hands down. (I didn't think The Palace's food was anything special at all).
4) Service. I have never stayed anywhere in the world with service as good as the Imperial's. The service at the Palace is excellent but not on a par with the Imperial's.
5) Rooms. Refurbished rooms in the main tower of the Imperial are excellent as are the Palace's. Score draw.
6) Sauna etc. Imperial club members receive free use of the Imperial's sauna and pool whereas you pay Y3,000 for a sauna and Y2,500 for a swim at the Palace. The Imperial's sauna and relaxation room has a wonderful clubby ambiance whereas the Palace's seems 'dead'.
7) Telephone. Phoning home from the Palace is a rip-off while phoning home from the Imperial is reasonably priced.

Next time I'll try to check into the Imperial before trying the Palace.

....having said all of the above if you're with a colleague, and if you've got a healthy expense account, you could have a great time at the Palace. The interior decoration on the ground floor is delightful, the outdoor patio area is lovely, the hotel is brand new and the reception areas smell great.

Room Tip: My room was a little dark. You want one on a high floor, facing south yet with views of the Imperia...
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  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank LondonMacGregor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level Contributor
104 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 bubbles Reviewed March 16, 2013

we try a different hotel in tokyo each trip and palace hotel is one we'd consider staying at again. it almost feels like walking in clouds in here. it's very cavernous and even if there's people around in the lobby lounge, it doesn't seem busy. it definitely empties out early at night. i was impressed that concierge knew who we were when we first approached them--that's service. prior to checking in, concierge was very responsive and helpful via email for reservation requests. i was a little unhappy with the room at first since it didn't have a powder room. but when we were able to open up both balcony doors during the day bathed in sunlight and feel a gentle breeze, i was ok without the powder room (tho the balcony could fit 10 powder rooms).

there's a little too many illuminating lights at night for my taste--from the a/c and lighting control panel, tho i was pleased to see an old school phone bedside instead of one of the fancy hi-tech ones with touchscreens that glow lights. the gym (open 24hr) has a lot of cardio equipment plus fancy cable contraptions and dumbbells. there's a small section with medicine balls and weighted bats. the pool is 20m long and they lend swimcap and kickboards (goggle for purchase).

the club lounge breakfast is adequate with mostly western selection. they have a juicer which was a fun way to start the day. it's a nice place to relax for afternoon tea or cocktails after walking around the city all day. staff is very friendly and helpful.

wifi is included in room rate while business center (24hr) has fee for computer usage (15min blocks), copies, fax, print. scan is free. i think you have to log onto the computer to print as there is no email address to send a print job.

good location for tourists with access to many subway lines underground and tokyo station less than 10min away. tons of dining options nearby in all the marunouchi buildings, on top of the hotel restaurants. nice open views from guestrooms since no tall buildings on the palace grounds.

Room Tip: seems most rooms have good light and low noise disturbance from outside. non-balcony rooms seem to f...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank trippyNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed March 3, 2013

Simply Amazing! The Palace Hotel has you captivated from the moment you arrive. The brilance of the modern decor is enough to take your breath away. We stayed in a club room and were still checked in at the club lounge with welcome drinks, even though we arrived very late in the night. Friendly doesn't even begin to describe the staff, who would bend over backwards to ensure your needs are met.
The room was one of the larger we have stayed in Japan. Around the same as Tokyo Disneyland Hotel, and larger than the Imperial Hotel for those wanting a comparison.
The modem decor in the rooms made us feel not only comfortable but relaxed the moment we entered the room. The view of the Imperial gardens from our Room added another dimension that was even visible from the bath if you so wished.
You must visit the bar for a stunning view, and amazing range of whisky.
Not a large range for the club breakfast as always, but the view is worth it.
Highly recommend. We can not wait till our next stay in Tokyo, as we no longer need to decide where to stay. We have found our Tokyo home.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Travelin_Ge0rge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed February 28, 2013

While the Palace Hotel has a long history, I think it fair to call it a "new" hotel because of the recent extensive renovations. The work was worth it. The rooms are good size and of the highest quality, with great layouts for business travelers (lots of plugs, and complimentary wired and wireless internet). The bathrooms are very luxurious, with great water pressure in showers. The staff is superbly attentive, as you would expect from a 5 star Japanese hotel. I have been a frequent guest at, and a huge fan of, the Four Seasons Marunouchi, but I tried this hotel on a recommendation from a friend. Despite my high regard for the Four Seasons, I find this hotel even better, primarily because of the wider selections of restaurants, the great breakfast (which can be included with room), and the more convenient walk to the office buildings. (The hotel is a short 5 minute walk from Tokyo Station and even closer to the Maruouchi and Marunouchi-shin office buildings.)

Room Tip: Any room with a view of the Imperial Garden is nice.
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  • Stayed February 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EyesToTheSky A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midwest
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed February 27, 2013

Stay here 4 nights for meetings/conferences. First rate facilities, great location (next to Imperial Palace grounds, also <10 minute walking distance to Tokyo Station for trains & subways lines everywhere). Ultra modern gadgets in bathroom and bedrooms. Very spacious rooms for a western style hotel in Tokyo. Only drawback is it's very expensive, avoid eating breakfast in hotel if you can, even a simple continental breakfast easily costs closed to $30. Stay here if your company's traveling budget allows you the leadway. Many helpful & friendly hotel staff members with good command of English (except some dining room wait staff) made the stay very pleansant and trouble free.

Room Tip: Try asking for a room facing the Palace grounds if you can, as the view is simply gorgeous.
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  • Stayed February 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank QuakernJayhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed February 27, 2013

We enjoyed our business trip to Tokyo for many reasons, but the Palace Hotel made it special. Best service, beautiful rooms, great location - they have thought of everything.
Breakfast in the morning was amazing. It was an easy walk to the train station. We will be back to the Palace Hotel!

  • Stayed June 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palace Hotel Tokyo

Property: Palace Hotel Tokyo
Address: 1-1-1 Marunouchi, Chiyoda 100-0005, Tokyo Prefecture
Phone Number:
Location: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#1 Luxury Hotel in Chiyoda
#2 Business Hotel in Chiyoda
#8 Family Hotel in Chiyoda
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Palace Hotel Tokyo 5*
Number of rooms: 290
Official Description (provided by the hotel):
With an incomparable perspective on the city and a singular, moat-side location across from the Imperial Palace gardens, Palace Hotel Tokyo opened on 17 May 2012 in the city's Marunouchi business district as part of a JPY 90 billion mixed-used development that includes 290 guestrooms, 10 restaurants and bars, and Japan’s very first evian SPA. ... more   less 
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Also Known As:
Palace Hotel Tokyo Japan

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